Staff spoke English and were able to exchange US dollars.

The Windsor hotels are the Mc Donald’s of hotels. Unfortunately my customer decided to put me there. Air conditioning is old and noisy, there is no hot water in peak hours, the room was dirty, I found an empty package of crackers yesterday when I went back to the room and it was not mine. Today at 7am someone entered in my room (staff I assume). The personnel simply do not care. Will never use again Windsor hotels.

The Windsor hotels are the Mc Donald’s of hotels. Unfortunately my customer decided to put me there. Air conditioning is old and noisy, there is no hot water in peak hours, the room was dirty, I found an empty package of crackers yesterday when I went back to the room and it was not mine. Today at 7am someone entered in my room (staff I assume). The personnel simply do not care. Will never use again Windsor hotels.

Pay for one of the expensive rooms - the view is worth it. The staff are amazing. Lovely hotel.

Get the super deluxe for the view. Amazing staff.

A great place to stay in the Copacabana- the front desk staff were very kind and helpful ! Breakfast was very good and the location is excellent ! We would stay here again !

I recently stayed at Windsor Excelsior and I had an excellent experience. The staff was really kind. The property is ideally located in Copacabana, in front of the beach with easy access to local shops and restaurants. I highly recommend this hotel. I would definitely return.

I recently stayed at Windsor Excelsior and I had an excellent experience. The staff was really kind. The property is ideally located in Copacabana, in front of the beach with easy access to local shops and restaurants. I highly recommend this hotel. I would definitely return.

A great place to stay in the Copacabana- the front desk staff were very kind and helpful ! Breakfast was very good and the location is excellent ! We would stay here again !

Staff friendly and were quick to handle tasks. Good area. While there are better places, I often staff here because of the value. The price point is good. It is a safe, clean, dependable option, with good restaurants nearby. Everything you need is nearby, pharmacy, money exchange.

Great staff

Great staff

Good neighborhood, everything you need nearby. As Expedia Gold VIP I got room upgrade with full view of ocean.

The hotel is good for a short stay.

The hotel is good for a short stay.

Beautiful place to stay!

Not very hotel in a great location. Room and bed where very nice but the hotel lacked a nice bar or lounge area to hang out besides the pool area and bar.

Not very hotel in a great location. Room and bed where very nice but the hotel lacked a nice bar or lounge area to hang out besides the pool area and bar.

I didn’t receive any VIP benefits. Location is really good because the hotel is in Copacabana beach but is extremely old and needs to be renovated. The quality of the breakfast is not really good.

I didn’t receive any VIP benefits. Location is really good because the hotel is in Copacabana beach but is extremely old and needs to be renovated. The quality of the breakfast is not really good.

Wonderful location, the staff were so helpful and patient with non-English speakers (like us) and had great recommendations for dinners and just all around wonderful! We had a lot of questions, and each person was so kind and helpful. We felt safe and the location is perfect for walking to everything and great views from the rooftop pool!

Wonderful location, the staff were so helpful and patient with non-English speakers (like us) and had great recommendations for dinners and just all around wonderful! We had a lot of questions, and each person was so kind and helpful. We felt safe and the location is perfect for walking to everything and great views from the rooftop pool!

I loved my room with the beach view. The staff were nice. The only issue I had was when trying to check out and I had $26 of incidentals. Unfortunately I was pick pocketed a block from the hotel and they took my cash and debit/credit card. They do not accept Discover cards which was the only thing I had left so I was held up for an hour getting to the airport while trying to find an ATM, which also did not accept Discover cards. It was a mess over $26

I loved my room with the beach view. The staff were nice. The only issue I had was when trying to check out and I had $26 of incidentals. Unfortunately I was pick pocketed a block from the hotel and they took my cash and debit/credit card. They do not accept Discover cards which was the only thing I had left so I was held up for an hour getting to the airport while trying to find an ATM, which also did not accept Discover cards. It was a mess over $26

The place is amazing. The view is incredible. The people were super nice. The beds were very comfortable. The food was delicious.

The place is amazing. The view is incredible. The people were super nice. The beds were very comfortable. The food was delicious.

The staff is great and location excellent. The hotel has seen better days.

The staff is great and location excellent. The hotel has seen better days.

Good hotel, friendly staff except one night in the pool area that I had issues with a disrespectful person in the bar. Also, I got stuck in the elevator but the personnel worked really well and safely to solve the elevator problem.

Good hotel, friendly staff except one night in the pool area that I had issues with a disrespectful person in the bar. Also, I got stuck in the elevator but the personnel worked really well and safely to solve the elevator problem.

liked the location but the check in staff was not very informative and misinformed us about the 2 booking we had , didnt tell us we had to check out and. then check in for the reservations we had as they were consecutive days .they charged us late check out fee which is very unfair . the sink was leaking from bottom ,,, ac was not working. properly,, housekeeping service was not very efficent

liked the location but the check in staff was not very informative and misinformed us about the 2 booking we had , didnt tell us we had to check out and. then check in for the reservations we had as they were consecutive days .they charged us late check out fee which is very unfair . the sink was leaking from bottom ,,, ac was not working. properly,, housekeeping service was not very efficent