Love having a kitchen. Bummer that the hot tub was never working in the 9 nights I stayed there.

The hotel was nice and the staff superb.

Clean modern hotel. Quiet spacious rooms with a nice breakfast buffet

The hotel is a good one. My only issue was the inconsistent housekeeping service.

The hotel is a good one. My only issue was the inconsistent housekeeping service.

Very good love the included breakfast overall incredible!

Very good love the included breakfast overall incredible!

Excellent facility. Breakfast was super.

Excellent facility. Breakfast was super.

The jacuzzi had a lot of suds in it and the chlorine was strong.

The jacuzzi had a lot of suds in it and the chlorine was strong.

Friendly, confronting, clean and nice

Friendly, confronting, clean and nice

Was given wrong room keys. Couldn’t open door so called desk & were told leave your things there & come get new keys. New keys won’t open door. Call desk again. Oh sorry gave you a completely different room! Way on other side of hotel. Room was too warm with no way to adjust temp. Hot tub by pool was way too hot! We always get hotels with hot tubs & this one was extreme. Check out - no one around & i had questions. Ended up sticking keys in box & leaving. Will not stay there again

Was given wrong room keys. Couldn’t open door so called desk & were told leave your things there & come get new keys. New keys won’t open door. Call desk again. Oh sorry gave you a completely different room! Way on other side of hotel. Room was too warm with no way to adjust temp. Hot tub by pool was way too hot! We always get hotels with hot tubs & this one was extreme. Check out - no one around & i had questions. Ended up sticking keys in box & leaving. Will not stay there again

It’s close to the airport

It’s close to the airport

Amazing staff from the front desk to housekeeping.

Amazing staff from the front desk to housekeeping.

Yes

Yes

I had to change our reservation due to Hurricane Beryl from the 10th to the 12th. Hotels.com verified it. On the 12th our flight was delayed, I called the Hotel to say we would be in after midnight. The desk clerk said our reservation had been cancelled on the 11th, they had no rooms and hung up. Me and my 81 year old husband arrived at 1:00 am with no room. AARP should boycott them!!!

I had to change our reservation due to Hurricane Beryl from the 10th to the 12th. Hotels.com verified it. On the 12th our flight was delayed, I called the Hotel to say we would be in after midnight. The desk clerk said our reservation had been cancelled on the 11th, they had no rooms and hung up. Me and my 81 year old husband arrived at 1:00 am with no room. AARP should boycott them!!!

The room was very clean and well appointed. Breakfast service was superior to other hotels. The courtyard was lovely. We felt at home in the suite with the fireplace, though we didn't turn it on (July) We will probably never stay at another hotel chain after feeling comfortable in Homewood Suites. My only critique would be with the attitude of an employee at the front desk. We are in our early 60's, and hardly look like criminals, but when we arrived, it felt that way. She took my husband's ID and eyed him up and down like she was a cop. I let it go & the next day I watched her berate a man who was sitting in the lobby waiting for his family. He went into the shop and chose a protein bar to purchase & before he could get over to her to pay, she yelled from the desk asking him if he was a guest. He explained he was waiting for guests and would like to buy the protein bar. Before he could get that explanation out, she repeated 2 times, "Those are for guests". He asked if he could buy it and she said "You should've asked me first. I am not sure what he was supposed to ask her. It's a retail space with items to purchase. She didn't see me standing watching a TV in another part of the lobby. When she did, she stopped and let him pay. He was treated like a child. He just paid & sat back down to wait for his family. Housekeeping & supervisor were friendly & I was asked many times if we needed anything by others. Breakfast staff was great. We were greeted & asked "how is your stay".

The room was very clean and well appointed. Breakfast service was superior to other hotels. The courtyard was lovely. We felt at home in the suite with the fireplace, though we didn't turn it on (July) We will probably never stay at another hotel chain after feeling comfortable in Homewood Suites. My only critique would be with the attitude of an employee at the front desk. We are in our early 60's, and hardly look like criminals, but when we arrived, it felt that way. She took my husband's ID and eyed him up and down like she was a cop. I let it go & the next day I watched her berate a man who was sitting in the lobby waiting for his family. He went into the shop and chose a protein bar to purchase & before he could get over to her to pay, she yelled from the desk asking him if he was a guest. He explained he was waiting for guests and would like to buy the protein bar. Before he could get that explanation out, she repeated 2 times, "Those are for guests". He asked if he could buy it and she said "You should've asked me first. I am not sure what he was supposed to ask her. It's a retail space with items to purchase. She didn't see me standing watching a TV in another part of the lobby. When she did, she stopped and let him pay. He was treated like a child. He just paid & sat back down to wait for his family. Housekeeping & supervisor were friendly & I was asked many times if we needed anything by others. Breakfast staff was great. We were greeted & asked "how is your stay".

Homewood Suites in Buffalo was just everything I hope it would be.

Homewood Suites in Buffalo was just everything I hope it would be.

Liked Tim Horton’s was right across the street and close to grocery store. Also conveniently located to expressways and airport

Liked Tim Horton’s was right across the street and close to grocery store. Also conveniently located to expressways and airport

Unfortunately the pool (green water) and room smelled and hot tub not functional

Unfortunately the pool (green water) and room smelled and hot tub not functional

Great experience