Shower Drainage needs repair. The whole bathroom will turn into a lake because the water doesn't go

We were charged additional fees upon arrival for our son, the website stated that the child age was up to 17 when we booked,but at the property it was actually 15, this cost us an additional 240CHF. We payed £250 per night to stay at this 4 star hotel only to be told that we would have to pay extra for tea and coffee in our room! It was our first trip to Switzerland, we soon realised that if you want to see the best this beautiful country has to offer, Geneva is NOT the place to be!

We were charged additional fees upon arrival for our son, the website stated that the child age was up to 17 when we booked,but at the property it was actually 15, this cost us an additional 240CHF. We payed £250 per night to stay at this 4 star hotel only to be told that we would have to pay extra for tea and coffee in our room! It was our first trip to Switzerland, we soon realised that if you want to see the best this beautiful country has to offer, Geneva is NOT the place to be!

Lovely hotel in a fun area of the town! Good breakfast and the bed was comfortable. Enjoyed my stay.

Lovely hotel in a fun area of the town! Good breakfast and the bed was comfortable. Enjoyed my stay.

The staff of the hotel were amazing, however we wanted some milk for our coffee and were told this was only available from the restaurant at 6 Euros for a small cup.

The staff of the hotel were amazing, however we wanted some milk for our coffee and were told this was only available from the restaurant at 6 Euros for a small cup.

The property is in not a very nice area. Although the property was very conveniently located and nothing unsafe happened, the surrounding area did not feel safe. The hotel per se is great but the area does not feel safe.

The property is in not a very nice area. Although the property was very conveniently located and nothing unsafe happened, the surrounding area did not feel safe. The hotel per se is great but the area does not feel safe.

Conveniently located, friendly staff and good breakfast choice.

Conveniently located, friendly staff and good breakfast choice.

We had a strange check in experience. At first, it was the best check in experience i ever had. Very thorough. She said she placed us in back of hotel to avoid noise. When we got to our room, there was a baby crying next door & a terrible view, so we called the front desk & asked if we could move rooms. They said yes & when i returned to the front desk the same person who checked us in gave us the hardest time moving rooms & made a rude remark that if the next room had a crying baby next door she couldn’t move us. Her demeanor completely shifted & made me feel completely uncomfortable for the rest of my stay. Too bad because it was a nice hotel. Maybe dont lie to customers and tell them you are placing them in back due to noise level when you clearly dont care which noises actually bother us. City noise over crying babies any day.

We had a strange check in experience. At first, it was the best check in experience i ever had. Very thorough. She said she placed us in back of hotel to avoid noise. When we got to our room, there was a baby crying next door & a terrible view, so we called the front desk & asked if we could move rooms. They said yes & when i returned to the front desk the same person who checked us in gave us the hardest time moving rooms & made a rude remark that if the next room had a crying baby next door she couldn’t move us. Her demeanor completely shifted & made me feel completely uncomfortable for the rest of my stay. Too bad because it was a nice hotel. Maybe dont lie to customers and tell them you are placing them in back due to noise level when you clearly dont care which noises actually bother us. City noise over crying babies any day.

Great location for exploring Geneva

Great location for exploring Geneva

Close to lake, sightseeing opportunities, close to many different cultural restaurants

Everything was perfect. The hotel is well located, close to Cornavain, many inter Dining options, safe, close to the lake. Totally recommend it.

Everything was perfect. The hotel is well located, close to Cornavain, many inter Dining options, safe, close to the lake. Totally recommend it.

Close to lake, sightseeing opportunities, close to many different cultural restaurants

I recently stayed at the Novotel Geneva and overall, my experience was positive. The hotel offers smaller rooms, but with a comfortable and clean environment; courteous staff who are always ready to assist. Breakfast buffet options were extensive with about $40 per person charge. However, I encountered a few challenges during my stay. The dining options in the immediate vicinity predominantly cater to Turkish and Muslim cuisine. While the food was good, it might not suit everyone’s preferences, especially those looking for a broader variety. Another significant issue was the parking situation. The hotel’s parking garage is extremely tight. If our vehicle had been even an inch wider, we wouldn’t have been able to park. The corners are incredibly narrow, the ramps steep, and the parking spaces are tiny. Given these difficulties, I believe parking should have been complimentary rather than the $40 fee. Despite these drawbacks, the overall experience was pleasant, and I would recommend Novotel Geneva for its hospitality and comfortable accommodations.

I recently stayed at the Novotel Geneva and overall, my experience was positive. The hotel offers smaller rooms, but with a comfortable and clean environment; courteous staff who are always ready to assist. Breakfast buffet options were extensive with about $40 per person charge. However, I encountered a few challenges during my stay. The dining options in the immediate vicinity predominantly cater to Turkish and Muslim cuisine. While the food was good, it might not suit everyone’s preferences, especially those looking for a broader variety. Another significant issue was the parking situation. The hotel’s parking garage is extremely tight. If our vehicle had been even an inch wider, we wouldn’t have been able to park. The corners are incredibly narrow, the ramps steep, and the parking spaces are tiny. Given these difficulties, I believe parking should have been complimentary rather than the $40 fee. Despite these drawbacks, the overall experience was pleasant, and I would recommend Novotel Geneva for its hospitality and comfortable accommodations.

Good location and inviting interior

Good location and inviting interior

Hotel is within walking distance from the train station. The area is full of street girls and shady bars. However, it felt very safe. We didn’t feel threatened. Close enough to the water front to walk back and forth.

Hotel is within walking distance from the train station. The area is full of street girls and shady bars. However, it felt very safe. We didn’t feel threatened. Close enough to the water front to walk back and forth.

Good hotel

Good hotel

Excellent hotel with great breakfast, adequate gym for a hotel and good service 10-15 minute walk to old town Thank you for the hospitality

Excellent hotel with great breakfast, adequate gym for a hotel and good service 10-15 minute walk to old town Thank you for the hospitality

The hotel breakfast was wonderful and asthetic was nice. The room was very clean, however the ceiling tiles made a very loud banging sound everytime we opened the door to the toilet, which was a little startling.

The hotel breakfast was wonderful and asthetic was nice. The room was very clean, however the ceiling tiles made a very loud banging sound everytime we opened the door to the toilet, which was a little startling.

I was a little disappointed because it said that coffee was included with the room. The first day was okay, but on the second day, when we asked for creamer, they said we had to pay for it. Usually, most hotels include coffee. It was surprising that we stayed at Novotel Zurich and they didn't have that policy.