Excellent stay on 2 occasions, a short walk away from an excellent beach

Inaccessibility to the beach or any activities.

I booked this hotel because of the great experience I had last year. Upon arrival, I must admit I became a little skeptical when I learned the hotel had changed ownership or management. Many changes were taking place even during my one-week stay. The complimentary breakfast was replaced by a bar/restaurant and what appeared to be a meeting room was being built. Apparently, last year I had been upgraded to a suite because my room this year was much smaller. This room overlooked some equipment and had no access to the balcony which I really enjoyed last year. This year my room was much smaller with two queen-size beds, a desk chair and a padded chair. The large TV, refrigerator and microwave all worked very well. Honestly, I think this room would be very crowded for more than two people. With all that being said, I will say the room, bathroom and everything were very clean. What makes this place so great is its outstanding staff. Every single person from the front desk, to the maintenance, to management to housekeepers is the best. They are all so willing to help and they always had fresh, hot coffee in the front lobby. Another reason I like this hotel is the size. So many of the hotels in Hilton Head are just massive. This hotel is much smaller, close to beach access and just a 10-minute walk to restaurants and shopping. Also, as a single traveler, I always felt safe here. When I return to Hilton Head, I will stay here.

Great location & very nicely remodeled hotel. Plenty of parking, but may have to walk which is typical for this location. Loved it!

Got there and they were training a new front desk person, great! Takes 15min to check in, get to our room and our keys don’t work, go back down, get “fixed”, still don’t work, they check with master key - it’s the lock. They go back down for 30min and then they switch us rooms. On 2nd day the key to that room doesn’t work. In new room - get to sleep and the alarm in the next room starts going off from midnight to 7am - tell them about it and it takes them an hour to figure it out. Onto it off they have biscuits at breakfast with no gravy both mornings.

Got there and they were training a new front desk person, great! Takes 15min to check in, get to our room and our keys don’t work, go back down, get “fixed”, still don’t work, they check with master key - it’s the lock. They go back down for 30min and then they switch us rooms. On 2nd day the key to that room doesn’t work. In new room - get to sleep and the alarm in the next room starts going off from midnight to 7am - tell them about it and it takes them an hour to figure it out. Onto it off they have biscuits at breakfast with no gravy both mornings.

Hotel now the Doubletree with lots of construction onsite to make the conversion. Early morning noise inside and outside during my stay 8/15-8/18/2024. Understandable but still unexpected and did wake me up

Hotel is currently undergoing major renovations, including a new name and sign. Room was very comfotable, wkth a fridge, microwave, huge tv, and updated decor. Bike and beach chair rental in parking lot. Breakfast was ok considering the breakfast area was under construction.

Hotel is currently undergoing major renovations, including a new name and sign. Room was very comfotable, wkth a fridge, microwave, huge tv, and updated decor. Bike and beach chair rental in parking lot. Breakfast was ok considering the breakfast area was under construction.

Nice

Four of us stayed for two nights in June. Clean room, nice pool area, and tasty breakfast. Also easy walk to the beach. Nice stay.

Four of us stayed for two nights in June. Clean room, nice pool area, and tasty breakfast. Also easy walk to the beach. Nice stay.

Nice

It was under construction our whole stay but it did not say that on the website. Pictures on the website were very misleading. Had a fire alarm go off our first night 3 different times. Had no water one day due to a pipe breaking and then no hot water later on that same day. Overall very disappointed.

It was under construction our whole stay but it did not say that on the website. Pictures on the website were very misleading. Had a fire alarm go off our first night 3 different times. Had no water one day due to a pipe breaking and then no hot water later on that same day. Overall very disappointed.

It was a nice weekend

I believe the property is transitioning to a Hilton in the coming week. There was some construction going on and what looked like new furniture coming in. The gym was out of service. The rooms had a dampness and mustiness to them. Although there are humidifiers in the room, you still need to empty them when they’re full. However, with all that said the hotel was very clean and the rooms were spacious and nice.

I believe the property is transitioning to a Hilton in the coming week. There was some construction going on and what looked like new furniture coming in. The gym was out of service. The rooms had a dampness and mustiness to them. Although there are humidifiers in the room, you still need to empty them when they’re full. However, with all that said the hotel was very clean and the rooms were spacious and nice.

Not a nice experience. Overcharged and had to wait 3 days to be refunded

Not a nice experience. Overcharged and had to wait 3 days to be refunded

Newly renovated, great location! Small path to walk to the beach or use the Coligny Beach public parking and access.

Newly renovated, great location! Small path to walk to the beach or use the Coligny Beach public parking and access.

Close to the beach and nice environment

Lady at check in was wonderful. Maintenance guy named Alter was nasty and very unprofessional

This properties info and pics are so misleading! Construction was present in the hotel during my stay and was never mentioned. The building is very old but has been partially renovated. The balcony over the pool wasn’t even usable. The sliding doors to the balcony weren’t renewed, therefore a swarm of flying insects entered my room every night. And it was very expensive for nothing! Just horrible experience!!!

Lady at check in was wonderful. Maintenance guy named Alter was nasty and very unprofessional

This properties info and pics are so misleading! Construction was present in the hotel during my stay and was never mentioned. The building is very old but has been partially renovated. The balcony over the pool wasn’t even usable. The sliding doors to the balcony weren’t renewed, therefore a swarm of flying insects entered my room every night. And it was very expensive for nothing! Just horrible experience!!!

Upon arrival I was told i didn't have a reservation. However, I prepaid my stay on July 19th thru your app. Instead of completing my check-in process I was told to move over so she could check in other guest. My family and I had driven 6 hours to get to the location. I began calling expedia she completed her check-in of the other guest and called someone else in the back. Apparently they canceled my reservation on their end and gave our room away to someone else. With a huff she asked how long we were staying and gave us some keys to a room. The next day after returning from the beach we went to use our keys for the room and the door showed yellow. After standing at the front desk for 5 mins with no one working it we were told the battery was going out on the door but she gave me new keys. After getting into the room the water was turned off with no notice to anyone in the hotel with no update on when the water would be turned back on please note my family had just come back from the beach covered in sand and ready for a shower and some rest. Breakfast we subpar a lot of construction was going on in the building on our floor and the main floor. no signs or hey please excuse our mess notices. This is our second time staying here and it will be our last. This is an annual trip for our family but we will use other locations from here on out. When I asked to use my hilton number I was told they were tied to Hilton but all branding said different.

Upon arrival I was told i didn't have a reservation. However, I prepaid my stay on July 19th thru your app. Instead of completing my check-in process I was told to move over so she could check in other guest. My family and I had driven 6 hours to get to the location. I began calling expedia she completed her check-in of the other guest and called someone else in the back. Apparently they canceled my reservation on their end and gave our room away to someone else. With a huff she asked how long we were staying and gave us some keys to a room. The next day after returning from the beach we went to use our keys for the room and the door showed yellow. After standing at the front desk for 5 mins with no one working it we were told the battery was going out on the door but she gave me new keys. After getting into the room the water was turned off with no notice to anyone in the hotel with no update on when the water would be turned back on please note my family had just come back from the beach covered in sand and ready for a shower and some rest. Breakfast we subpar a lot of construction was going on in the building on our floor and the main floor. no signs or hey please excuse our mess notices. This is our second time staying here and it will be our last. This is an annual trip for our family but we will use other locations from here on out. When I asked to use my hilton number I was told they were tied to Hilton but all branding said different.

We vacation in this part of HHI every year, and have walked by this property many times. The location is fantastic with easy access to the awesome beach, and a short walk to Colligney which has lots of dining, shopping, etc. We got a last minute deal for just one night. The hotel is under some construction and were told it is about to become a DoubleTree? by the end of August. The rooms are redone, nicely appointed and clean. Not the Four Seasons, but certainly on par with a Hampton or Courtyard. It looks like the lobby will be very nice once completed. Parking is OK? Not a ton of spots, but enough around the property to find a place. The staff was pleasant and helpful, but probably due to the transition of brands, not quite as polished and trained as a well managed mainstream brand. That said, they tried and were helpful, I'll take it. Overall great location and nice enough for the price.

Room was immaculate, staff very friendly, great breakfast, amazing location. We will definitely return.

We vacation in this part of HHI every year, and have walked by this property many times. The location is fantastic with easy access to the awesome beach, and a short walk to Colligney which has lots of dining, shopping, etc. We got a last minute deal for just one night. The hotel is under some construction and were told it is about to become a DoubleTree? by the end of August. The rooms are redone, nicely appointed and clean. Not the Four Seasons, but certainly on par with a Hampton or Courtyard. It looks like the lobby will be very nice once completed. Parking is OK? Not a ton of spots, but enough around the property to find a place. The staff was pleasant and helpful, but probably due to the transition of brands, not quite as polished and trained as a well managed mainstream brand. That said, they tried and were helpful, I'll take it. Overall great location and nice enough for the price.