Not so good. Put chair against Door at night- to feel safe. Looks not good. Told three standards in hotel at checkout- mine lowest- cracked tiles in family bathroom floor. Glass black up 3 inches- filthy shower on ledge around just outside shower all way around. Toilet needs cleanser. Breakfast extra cost- only eggs or raisin toast - no fruit choice or yoghurt. Bistro did have decaf coffee and lactose free milk. Windows all rotten at base. Not sealed and hear all noise from outdoor night place 3 doors away so hard to get to sleep until well after midnight. Do not clean room or make bed unless you see sign in room and let them know between 9-5 pm- as out b4- 8 am and when back late too exhausted to drop into office- welcome pack says dial 9 for office- but no phone in room - web page says 4 star hotel yet no mention that old heritage like mine to renovated modern- nothing on hotel.com says anything about room quality yet I thought I was paying for a good quality room - I took own tea bags. Only Old English tea or normal Nescafé - not a fan either . Ironing board needs new padding underneath as ruined some clothes when ironing . Desk drawers fall open if no chair there to hold shut. Old chair in room absolutely filthy and bit thread bare like picked up from rubbish heap and suspension /padding worn out . ( one used in web page photo years ago when clean?)I put a towel at bottom Doir to block light coming into room. No fly wire screen on window. Sheets clean on top bed.

Not so good. Put chair against Door at night- to feel safe. Looks not good. Told three standards in hotel at checkout- mine lowest- cracked tiles in family bathroom floor. Glass black up 3 inches- filthy shower on ledge around just outside shower all way around. Toilet needs cleanser. Breakfast extra cost- only eggs or raisin toast - no fruit choice or yoghurt. Bistro did have decaf coffee and lactose free milk. Windows all rotten at base. Not sealed and hear all noise from outdoor night place 3 doors away so hard to get to sleep until well after midnight. Do not clean room or make bed unless you see sign in room and let them know between 9-5 pm- as out b4- 8 am and when back late too exhausted to drop into office- welcome pack says dial 9 for office- but no phone in room - web page says 4 star hotel yet no mention that old heritage like mine to renovated modern- nothing on hotel.com says anything about room quality yet I thought I was paying for a good quality room - I took own tea bags. Only Old English tea or normal Nescafé - not a fan either . Ironing board needs new padding underneath as ruined some clothes when ironing . Desk drawers fall open if no chair there to hold shut. Old chair in room absolutely filthy and bit thread bare like picked up from rubbish heap and suspension /padding worn out . ( one used in web page photo years ago when clean?)I put a towel at bottom Doir to block light coming into room. No fly wire screen on window. Sheets clean on top bed.

Very tired and rundown. Hard bed. Service was very perfunctory. Smallish miserable room. No attention to detail. Such a shame to see such a historic icon so neglected. Posters everywhere about how green they are whilst providing single use plastic toiletries - obviously only interested in saving money on housekeeping and laundry and not reducing their impact on the environment.

Very tired and rundown. Hard bed. Service was very perfunctory. Smallish miserable room. No attention to detail. Such a shame to see such a historic icon so neglected. Posters everywhere about how green they are whilst providing single use plastic toiletries - obviously only interested in saving money on housekeeping and laundry and not reducing their impact on the environment.

Heritage building

Location was ideal, but the bed being propped up by timber and the pillows hard and flat. Uncomfortable one nights sleep for the overpriced room.

Staff are amazing people hard workers, from reception to cleaners to the waitresses and waiters all are so helpful and friendly. They all need a pay rise. However the room its self was very mid at best. Wallpaper peeling off walls, power socket next to the chair didnt work ended up finding one next to the bed but only if you pull it out, tv would just lose signal randomly, i wanted to get room service but guesd what we couldnt find the phone, odd smell in the place maybe just be cause of age however just because it looks old doesnt mean it needs to smell it too, nose was gastly kept us awake the whole night need some sound proofing, main might is pointless as it is do dim

Lots of old world charm . Lovely old room ☺️