A great hotel that is in a perfect location. Room was very comfortable and bed was fantastic. Staff were super helpful . Car park was essential and hit the spot. Be sure to prebook

An outstanding location, excellent ambiance, and amazingly helpful staff. I highly recommend this hotel! If you are arriving by car, call them and get the specific directions and access code or the pedestrian zone you must transit to reach the hotel. Also reserve a parking spot with them in advance. Parking in the area is very scarce.

An outstanding location, excellent ambiance, and amazingly helpful staff. I highly recommend this hotel! If you are arriving by car, call them and get the specific directions and access code or the pedestrian zone you must transit to reach the hotel. Also reserve a parking spot with them in advance. Parking in the area is very scarce.

Terrific spot! Great location - can walk everywhere. Parking is a bit tricky. Be sure you have reservations and instructions before arrival!

Terrific spot! Great location - can walk everywhere. Parking is a bit tricky. Be sure you have reservations and instructions before arrival!

This was a lovely place to stay and an easy walk to the market place, restaurants and shops. It is VERY DIFFICULT to find. There are random signs pointing down streets, but if you can go down the streets (and often you cannot) the hotel is not there. I had my husband pull over and I went for a walk. There are concrete pillars that go up and down for vehicle access to pedestrian only streets, but you need a code. We just parked in the municipal lot at the market and walked from there - it is an easy walk even with luggage. Room was very clean, bed was great. Receptionist was rude when I asked if she spoke English, until I spoke French.

This was a lovely place to stay and an easy walk to the market place, restaurants and shops. It is VERY DIFFICULT to find. There are random signs pointing down streets, but if you can go down the streets (and often you cannot) the hotel is not there. I had my husband pull over and I went for a walk. There are concrete pillars that go up and down for vehicle access to pedestrian only streets, but you need a code. We just parked in the municipal lot at the market and walked from there - it is an easy walk even with luggage. Room was very clean, bed was great. Receptionist was rude when I asked if she spoke English, until I spoke French.

Small room, but comfortable. Great front desk staff. Parking is difficult to find.

Small room, but comfortable. Great front desk staff. Parking is difficult to find.

I had a lovely one-night stay at the hotel. The staff were friendly and accommodating, the room was comfortable and quiet, and the bathroom was nice. The hotel is well-situated, and made walking to all the cultural activities in Rouen very easy. I didn't have a car, but one is definitely not needed.

I had a lovely one-night stay at the hotel. The staff were friendly and accommodating, the room was comfortable and quiet, and the bathroom was nice. The hotel is well-situated, and made walking to all the cultural activities in Rouen very easy. I didn't have a car, but one is definitely not needed.

The hotel location could not be better in the old market where Joan of Arc was burned. The staff was excellent and so friendly. The reason for not giving 5 stars comes from the very spotty wifi in our room on 2nd floor and the very average quality of the beds. If they can improve these two aspects, it would become a highly rated hotel.

The hotel location could not be better in the old market where Joan of Arc was burned. The staff was excellent and so friendly. The reason for not giving 5 stars comes from the very spotty wifi in our room on 2nd floor and the very average quality of the beds. If they can improve these two aspects, it would become a highly rated hotel.

Comfortable place to stay in the very heart of the old medieval centre a stones throw from the main tourist street.

Perfectly good hotel apart from breakfast being prohibitively expensive 19 euros!!

Perfectly good hotel apart from breakfast being prohibitively expensive 19 euros!!

Ideal location to see all of the sites, many restaurants and cafes nearby. Also a quiet location as set back from the road. Would definitely stay here again

Nice hotel and room close to Cathedral and dining options. Parking is a little bit of a problem, if no more spots available in hotel garage.

Ideal location to see all of the sites, many restaurants and cafes nearby. Also a quiet location as set back from the road. Would definitely stay here again

There was a strong sewer smell coming from bathroom

The hotel is tucked away in a court yard just a stones throw from the main area of restaurants and pubs. No traffic or other noise either due to its setting . Very nice breakfast selection, and friendly and courteous staff. Very pleased with my stay and I will use this hotel again for sure.

The hotel is tucked away in a court yard just a stones throw from the main area of restaurants and pubs. No traffic or other noise either due to its setting . Very nice breakfast selection, and friendly and courteous staff. Very pleased with my stay and I will use this hotel again for sure.

Hard to find, but worth the search!

The hotel is very comfortable and in a great location, most of the staff were lovely. Breakfast on the first day was much better than the second, where despite there being over an hour left no food was replenished.

The hotel is very comfortable and in a great location, most of the staff were lovely. Breakfast on the first day was much better than the second, where despite there being over an hour left no food was replenished.

Very pleasant stay with our toddler, thank you

Very pleasant stay with our toddler, thank you

Hard to find, but worth the search!

The parking garage has an elevator that takes the car down to park. The elevator was very very small and someone had parked at the elevator exit so we could not exit the elevator in our car. This caused us a lot of time and trouble! No warning or instructions given. When we returned to find our room, it was not in the hotel but through an alcove in the covered brick tunnel at the entrance. It was raining, no one to help us drag bags across cobblestones, up stairs, and and through two security doors to our room. The room was freezing!! We changed the setting and waited for the room to warm up. There was no telephone in the room to call the front desk and nothing that listed the hotel number. After 30 min I went outdoors to the front desk and reported that our room had no heat even after setting the thermostat. The person at the front desk turned around and pressed some switches behind him. “Now your heat is turned on” No apology or explanation. When I asked about a way to contact the front desk (so didn’t have to go outside in the rain again) the person asked someone else who then asked a third person. This woman wrote a number on a post it note and said “here.” That’s it. Other guests in the lobby were astounded at the rudeness I received. We did get heat after that. Overall a very frustrating experience. The person who checked us in could have suggested we leave our bags with the lobby. No. They let us drag them down to parking and back up in the rain. No one cared.

The parking garage has an elevator that takes the car down to park. The elevator was very very small and someone had parked at the elevator exit so we could not exit the elevator in our car. This caused us a lot of time and trouble! No warning or instructions given. When we returned to find our room, it was not in the hotel but through an alcove in the covered brick tunnel at the entrance. It was raining, no one to help us drag bags across cobblestones, up stairs, and and through two security doors to our room. The room was freezing!! We changed the setting and waited for the room to warm up. There was no telephone in the room to call the front desk and nothing that listed the hotel number. After 30 min I went outdoors to the front desk and reported that our room had no heat even after setting the thermostat. The person at the front desk turned around and pressed some switches behind him. “Now your heat is turned on” No apology or explanation. When I asked about a way to contact the front desk (so didn’t have to go outside in the rain again) the person asked someone else who then asked a third person. This woman wrote a number on a post it note and said “here.” That’s it. Other guests in the lobby were astounded at the rudeness I received. We did get heat after that. Overall a very frustrating experience. The person who checked us in could have suggested we leave our bags with the lobby. No. They let us drag them down to parking and back up in the rain. No one cared.

Great location, friendly staff and clean dog friendly rooms.

Great location, friendly staff and clean dog friendly rooms.