The bathroom was very small (toilet almost attached to the shower tray!). The toilet flush was initially sticky so could not stop water flowing. The safe box wasn’t operational even though the conditions of stay suggested all valuables left at owners risk recommending the use of safe box. The to remote control ‘disappeared’ one evening presumably to be given to another room! Staff were very responsive and sorted out most issues very quickly

The Good Easy check in process good sized room ( I got a family room) The Not so Good 1. The elevator was tiny. could hardly fit my kids stroller. I had to dismantle it just to get it to fit. It is impossible to use stairs as they twist and not safe for kids 2. Not ideal in terms of transport. A good 12 minute walk to the nearest metro stop. Not a lot of attractions, food places around. 3. There is not a lot to do in the hotel. Infact other than a hotel room, literally there is nothing to do. That does not scream much four star. 4. The bathroom was very awkwardly designed meaning that if you open the door, you could hardly walk. The choices made in designing the bathroom were weird and mad walking around in it quite a squeeze. Ok hotel. Wont call it a four star. probably wont be using it if I visit Brussels again.

The Good Easy check in process good sized room ( I got a family room) The Not so Good 1. The elevator was tiny. could hardly fit my kids stroller. I had to dismantle it just to get it to fit. It is impossible to use stairs as they twist and not safe for kids 2. Not ideal in terms of transport. A good 12 minute walk to the nearest metro stop. Not a lot of attractions, food places around. 3. There is not a lot to do in the hotel. Infact other than a hotel room, literally there is nothing to do. That does not scream much four star. 4. The bathroom was very awkwardly designed meaning that if you open the door, you could hardly walk. The choices made in designing the bathroom were weird and mad walking around in it quite a squeeze. Ok hotel. Wont call it a four star. probably wont be using it if I visit Brussels again.

Great accommodations!

Great accommodations!

It was all fine until one of the evening receptionist, i think mohammad being very rude with my wife upon asking for some plates. When i went downstairs to get some, he was shouting very loudly and even started cursing in French. We were here as a group and booked 5 rooms. We understand short staffed but you cannot turn down a request by being so rude. It was a turned down as we had to stay quite because there was one more night and didn't want to be in any uncomfortable situation. Infact morning receptionist who checked us in was very polite.

It was all fine until one of the evening receptionist, i think mohammad being very rude with my wife upon asking for some plates. When i went downstairs to get some, he was shouting very loudly and even started cursing in French. We were here as a group and booked 5 rooms. We understand short staffed but you cannot turn down a request by being so rude. It was a turned down as we had to stay quite because there was one more night and didn't want to be in any uncomfortable situation. Infact morning receptionist who checked us in was very polite.

Excellent online check-in that made the arrival speedy and seamless. Lovely, clean room with comfortable bed. Excellently situated: a block off Avenue Louise. I’ll happily stay there again. Only down-side: building works next door. But when they’re working - during the day - I wasn’t in the hotel