If you stay at Dunston hall they will leave you complimentary dirty underpants, socks and dried contact lenses on the bedside table! you will also receive hair in your breakfast! Compensation - £50 Voucher to come back!! They have refused to refund me fully and after a long drawn out emailing battle they have agreed to refund £50 to my bank - I’m still waiting for this to be refunded.

Room very draughty due to breeze coming through patio doors, had to keep air con (noisy) on all night to keep warm. Unfortunately food not great this time - last visit food was much better and worth coming back for. All staff very professional being friendly and happy to look after everyone and listen to any complaint

Room very draughty due to breeze coming through patio doors, had to keep air con (noisy) on all night to keep warm. Unfortunately food not great this time - last visit food was much better and worth coming back for. All staff very professional being friendly and happy to look after everyone and listen to any complaint

Staff were so helpful and pleasant. Nothing was too much trouble and they really tried to make things as easy as possible. Being at the older end we didn't enjoy the Halloween disco in the bar but it was possible to find a quieter space and they went out of their way to accommodate us. Drinks were quite expensive but the food was reasonably priced. The breakfast choice and quality was outstanding.

Staff were so helpful and pleasant. Nothing was too much trouble and they really tried to make things as easy as possible. Being at the older end we didn't enjoy the Halloween disco in the bar but it was possible to find a quieter space and they went out of their way to accommodate us. Drinks were quite expensive but the food was reasonably priced. The breakfast choice and quality was outstanding.

The hotel is old and tired. Check in very slow - staff clearly overwhelmed and unhappy. Breakfast was a shambles with nowhere enough food for the number of people present. A shame really because we paid good money for the hotel!

Disappointed with room bed was hard, room was tired. Plug not attached to sink. Tv very dated couldn’t watch much. Expensive for what the room offered

The hotel is old and tired. Check in very slow - staff clearly overwhelmed and unhappy. Breakfast was a shambles with nowhere enough food for the number of people present. A shame really because we paid good money for the hotel!

Overall good stay :) we checked in at 3:40pm after a long day at the dinosaur park and unfortunately our room was ready which was really disappointing when you’re travelling with 2 children under 3 years. They did however, give us some drinks vouchers to use in the bar whilst we waited, but sitting around waiting is never easy with little ones! Once we were in the room everything was good and the room was spacious for a family of 4. Breakfast was from 7am which was great for us, and there was a great selection. Only thing we all struggled with was how hot upstairs was! We were on the third floor and the heat was just unbearable as soon as you got on to the top floor. Apart from the late check in and the heating, we enjoyed our stay.

Disappointed with room bed was hard, room was tired. Plug not attached to sink. Tv very dated couldn’t watch much. Expensive for what the room offered

Overall good stay :) we checked in at 3:40pm after a long day at the dinosaur park and unfortunately our room was ready which was really disappointing when you’re travelling with 2 children under 3 years. They did however, give us some drinks vouchers to use in the bar whilst we waited, but sitting around waiting is never easy with little ones! Once we were in the room everything was good and the room was spacious for a family of 4. Breakfast was from 7am which was great for us, and there was a great selection. Only thing we all struggled with was how hot upstairs was! We were on the third floor and the heat was just unbearable as soon as you got on to the top floor. Apart from the late check in and the heating, we enjoyed our stay.

Very nice.

Very nice.

Checking was slow breakfast was not very good

Checking was slow breakfast was not very good

we had a family party, and there was a few things which I was not very happy about, the family booked a table for an evening meal months a ago, and we found out that the hotel messed up the booking so all the family could not sit together!!! i I had brought drinks and was over charged and this happened many times with my family group which is terrible service at the main bar, then my wife phoned up regarding there allergies which the hotel swore blind they could cater for her, they could not cater for her at all, so I had to drive out of Dunston hall to go and get food so again could not eat with the family, the staff expected my wife to eat bland food because they could definitely not cater for people with allergies, the staff came over with a folder that was so big to look at the allergies list with my wife!!! we are in the year 2000 surly they could update this list on to a tablet !!! in the room, the sheets were do old and when you moved I woke up my wife and vice averse! this place could be so much better, the only thing i can say is the golf centre personnel were excellent and they are the only thing keeping this place going, the staff at the golf centre were so helpful. I don't think the family of 15 will be having our gathering again at Dunston hall, in fact we should be re-inbust some money back for our stay and for all the family who had issues throughout the 2 days of our stay and for the one day I stayed, thank god I only stayed 1 day, never agin!!!

we had a family party, and there was a few things which I was not very happy about, the family booked a table for an evening meal months a ago, and we found out that the hotel messed up the booking so all the family could not sit together!!! i I had brought drinks and was over charged and this happened many times with my family group which is terrible service at the main bar, then my wife phoned up regarding there allergies which the hotel swore blind they could cater for her, they could not cater for her at all, so I had to drive out of Dunston hall to go and get food so again could not eat with the family, the staff expected my wife to eat bland food because they could definitely not cater for people with allergies, the staff came over with a folder that was so big to look at the allergies list with my wife!!! we are in the year 2000 surly they could update this list on to a tablet !!! in the room, the sheets were do old and when you moved I woke up my wife and vice averse! this place could be so much better, the only thing i can say is the golf centre personnel were excellent and they are the only thing keeping this place going, the staff at the golf centre were so helpful. I don't think the family of 15 will be having our gathering again at Dunston hall, in fact we should be re-inbust some money back for our stay and for all the family who had issues throughout the 2 days of our stay and for the one day I stayed, thank god I only stayed 1 day, never agin!!!

Room comfortable but could do with some TLC. Hotel generally was was good & a big plus indoor pool. Staff friendly & mostly attentive, especially on reception.Would stay again. Brilliant Breakfast.

Room comfortable but could do with some TLC. Hotel generally was was good & a big plus indoor pool. Staff friendly & mostly attentive, especially on reception.Would stay again. Brilliant Breakfast.

Great Service all round 10/10

I had paid for breakfast and went downstairs at 7am only to be greeted by 51 guests from a coach. The staff in the restaurant said that they would need to find me a table in the corner somewhere because they “weren’t aware of 51 guests that had suddenly turned up for breakfast”. Even checking out in the morning wasn’t great. I stood at the counter where 3 members of staff ignored my presence for a few minutes. Customer service poor. I didn’t stay for breakfast as it was chaotic.

I had paid for breakfast and went downstairs at 7am only to be greeted by 51 guests from a coach. The staff in the restaurant said that they would need to find me a table in the corner somewhere because they “weren’t aware of 51 guests that had suddenly turned up for breakfast”. Even checking out in the morning wasn’t great. I stood at the counter where 3 members of staff ignored my presence for a few minutes. Customer service poor. I didn’t stay for breakfast as it was chaotic.

We decided not to stay after booking in because we were offered a room without a walk-in shower. We wrongly assumed that a 4 star hotel would have this basic facility . My wife is unable to use a normal bath . Therefore we did not stay at the hotel. We have now been charged the full amount and request that you reimburse us . Your reply is awaited.

Beautiful hotel. Superb food!

Beautiful hotel. Superb food!

We decided not to stay after booking in because we were offered a room without a walk-in shower. We wrongly assumed that a 4 star hotel would have this basic facility . My wife is unable to use a normal bath . Therefore we did not stay at the hotel. We have now been charged the full amount and request that you reimburse us . Your reply is awaited.

Excellent from start to finish. Staff very attenuative and helpful. Room very clean and fresh. Food excellent. Highly recommend. :-)

Excellent from start to finish. Staff very attenuative and helpful. Room very clean and fresh. Food excellent. Highly recommend. :-)

Promised much . Delivered little. Fantastic looking property. Hotel restaurant more like a canteen. Service on the Saturday sadly lacking, over a hours wait for our main course. Food mediocre. The burger was better than the fillet steak!

Our third time here and could not fault. Service was friendly, especially in the resturant. They really did pay attention to detail. Relaxed environment. Swimming pool is good and breskfast fantastic, lots to choose from with plenty of space to sit.

Our third time here and could not fault. Service was friendly, especially in the resturant. They really did pay attention to detail. Relaxed environment. Swimming pool is good and breskfast fantastic, lots to choose from with plenty of space to sit.

Promised much . Delivered little. Fantastic looking property. Hotel restaurant more like a canteen. Service on the Saturday sadly lacking, over a hours wait for our main course. Food mediocre. The burger was better than the fillet steak!