I’ve chosen the hotel because of nice location, close to the Grand Place and other sights and good restaurants. The window view was great, indeed. The hotel itself is not spectacular due to the rooms requiring attention (aka renovation). Even if the bathroom looks clean, all metallic handles and taps are scratched. I got the room changed due to annoying ventilation noise, but the second option was not better - with bad drainage in shower/sink which was not fixed during my stay. Also the iron and the board are old and not functional, which is super important for travelers on a business trip. 2/5

great location. lovely room. excellent breakfast. very friendly and helpful staff. close to laundromat.

great location. lovely room. excellent breakfast. very friendly and helpful staff. close to laundromat.

This hotel is on a little square that is a 3 minute walk to the Grand Place, the arcade, and all the highlights of Brussels. The room we had was surprisingly spacious. We had an unexpected 10-star view of the city hall spire (that looks like a cathedral spire). Front desk was very nice and the breakfast was typical and nice. It was a pleasant stay!

Great location. Hotel staff absolutely brilliant, I interacted with a number of them, and they were all great. Corridors to the rooms are a little dated, but room itself was great. Room 610 had an absolutely incredible view, we were able to open the window in the evening and listen to the buzz of the square below! Great hotel all round. We had a 5 year old child with us, absolutely great for him too.

Great location. Hotel staff absolutely brilliant, I interacted with a number of them, and they were all great. Corridors to the rooms are a little dated, but room itself was great. Room 610 had an absolutely incredible view, we were able to open the window in the evening and listen to the buzz of the square below! Great hotel all round. We had a 5 year old child with us, absolutely great for him too.

Nice hotel in a great location.

Nice hotel in a great location.

The hotel is amazing and also the all area, with a lot of restaurants and the train station like 2 minutes walking.

The hotel is amazing and also the all area, with a lot of restaurants and the train station like 2 minutes walking.

Well located, easy walk to Central Station, Grand Place, great restaurants all around.

Well located, easy walk to Central Station, Grand Place, great restaurants all around.

We enjoyed our stay overall. We would have liked bottled water to be provided throughout our stay. We we given 2 bottles on the first day. The pillows on the bed were uncomfortable. There should be window restrictions on the window for safety reasons.

Hotel is in an amazing location, central to everything in town and to the central train station. The only issue with the room was the AC was not working properly. Staff was very helpful and accommodating and brought up a fan to the room.

Nice hard product hotel, excellent location.

Elevator is a bit old, but others are ok.

Amazing breakfast. Very nice hotel.

Location is excellent. Close to train station, tourist attractions, lots of restaurants but it's quiet! The staff were very friendly, the room was clean and bed was comfortable. It's above my expectations.

Wonderful hotel with friendly staff members

NH Brussels is centrally located, minutes from the train station and minutes from the Grand Place and the surrounding streets that offer numerous dining and site seeing opportunities. The hotel itself is comfortable; the staff is very friendly and helpful; the breakfast was varied, plentiful, and well presented. The rooms are more than adequate, although one negative is in the bathrooms. They are obviously refurbrished (I would guess recently), but the bathtub is problematic. It is unusually high without any grab bars. There is also an immovable glass partition that doesn't help. Seems to me a situation waiting for an accident.

Excellent location, could not be better if you want to stay close to the center in Brussels. Having lived there in the past, I could vouch for that. Trains station is next door, and Grand Place is only a few blocks away.

The property staff were super helpful during my stay and even let me check in early! The location was wonderful and super central from all the tourist sites.

good location, heater good and strong hair dryer goos and strong room door looks very old, no international chargers plug or USB plug on the walls

Location, staff and breakfast was great, however we we’re puzzled as to how this hotel could ever have gained 4 stars. Everything is in a poor condition, the balcony door in our room didn’t close properly, leaving the room drafty (in January!). Staff was nice and offered us to change rooms, which we should have accepted, however our plans didn’t leave time for it. A portable owen was placed in the room, so we could keep warm, as the door couldn’t be fixed!

When I arrived at the hotel to check in, the staff indicated me that due to an issue with the rooms they had to relocate me to another NH (6 mins walk away). Even though they included breakfast and supposedly upgraded me (which did not seem true because it was a twin bed room with a very odd bathroom setup. I originally had booked for a double bed room), it was quite inconvenient because it was farther from the place I had business meetings. Moreover, the location of the switch hotel was farther from the main city centre.

Located in the central area of the city. Nice staffs.

If there is an option to rate "0", I will rate "0" on this property. Expedia should not post and mislead the customers this is a 4-star hotel. Expedia should move the incorrect pictures on your website. We did not stay in this hotel. We called Expedia for help but nothing Expedia could do. We had to pay the hotel in full even though we did no stay in. We had to move another hotel and paif for the extra expense.

Perfect location from central square. Nice breakfast buffet with hot food items too. Beds could be a little softer and the carpet needs an upgrade. But otherwise can’t complain!

Celina at the front desk was excellent. She was helpful and took great care of us.

Pretty poor standard hotel , just run down and marka on carpet and worm furniture. I was moved 3 times as the electricity cut out in my room I wasn’t angry just felt sorry for the hotel

This hotel is badly in need of a makeover, my room had a broken heater and the night clerk offered a fan.

Excelent location but hotel facilities needs to be improved. Old stinky carpets and furnish needs replacement.