Exactly as described. We loved our junior suite and the bed was perfect. Big roomy bathroom a plus. Nice toiletries and decent fluffy towels.

Lucy & Christine in the Keillor Lounge made us very welcome once again and the entire Craigendarroch environment was, as usual, very relaxing, whilst the gardens at this time of year are spectacular . Great job by a great team.

Lucy & Christine in the Keillor Lounge made us very welcome once again and the entire Craigendarroch environment was, as usual, very relaxing, whilst the gardens at this time of year are spectacular . Great job by a great team.

Property & room were well appointed and maintained. Room seating was uncomfortable as sofa was a sleeper and chair was stiff, but really, most time is spent out of the room. No AC so we were hot when outside temps were in the 50’sF. In fairness this is common in Scotland. Very nice pools - yes more than 1 - plus restaurant and separate informal lounge. Good food, but breakfast hours start at 10. Doting staff. Perfect service.

Property & room were well appointed and maintained. Room seating was uncomfortable as sofa was a sleeper and chair was stiff, but really, most time is spent out of the room. No AC so we were hot when outside temps were in the 50’sF. In fairness this is common in Scotland. Very nice pools - yes more than 1 - plus restaurant and separate informal lounge. Good food, but breakfast hours start at 10. Doting staff. Perfect service.

At £220 a night a few simple things like robes, biscuits and even a disposable show cap might have been included. We stayed in a very nice room in pitlochry the next night for just under £100, basically we felt the hotel was expensive.

At £220 a night a few simple things like robes, biscuits and even a disposable show cap might have been included. We stayed in a very nice room in pitlochry the next night for just under £100, basically we felt the hotel was expensive.

Excellent rooms.

Excellent rooms.

Loved the luxury, delicious food and service from all staff. Leisure facilities were superb. Our third time here and it was brilliant!

Loved the luxury, delicious food and service from all staff. Leisure facilities were superb. Our third time here and it was brilliant!

They never answer the phone. No room service and no breakfast u til 10:00AM. Check out was also at 10:00 AM. Awful stay and very pricey.

They never answer the phone. No room service and no breakfast u til 10:00AM. Check out was also at 10:00 AM. Awful stay and very pricey.

It didn’t let us down. We primarily chose the hotel because of the location, which I cannot recommend enough. Perfect for our one-night trip to get away for the weekend. Beautiful scenery, fantastic walks on the door-step (Burn O’Vat a particular delight, literally felt like you were walking through a waterfall into a different world), and a lovely, well kept village to wander round for an afternoon. We chose the Hilton primarily because it had a pool and because we expected a good level of quality given the brand reputation. It didn’t disappoint. We went for the smallest room, which was still plenty large for us, and the facilities were just as advertised. Good cleanliness, professional staff and a comfortable bed. The restaurant was particularly good, better than expected, and worth staying in the hotel rather than going down into the town from our opinion. The one negative was that they don’t do a ‘hotel breakfast’ service, only a continental room service option which looked expectedly overpriced. Brunch begins at 10am, but the options are limited (no full Scottish breakfast!). However, given the number of good cafe options in Ballater this wasn’t a problem and not a deal breaker for us. A very enjoyable stay, would have no qualms about returning and doing it all again.

It didn’t let us down. We primarily chose the hotel because of the location, which I cannot recommend enough. Perfect for our one-night trip to get away for the weekend. Beautiful scenery, fantastic walks on the door-step (Burn O’Vat a particular delight, literally felt like you were walking through a waterfall into a different world), and a lovely, well kept village to wander round for an afternoon. We chose the Hilton primarily because it had a pool and because we expected a good level of quality given the brand reputation. It didn’t disappoint. We went for the smallest room, which was still plenty large for us, and the facilities were just as advertised. Good cleanliness, professional staff and a comfortable bed. The restaurant was particularly good, better than expected, and worth staying in the hotel rather than going down into the town from our opinion. The one negative was that they don’t do a ‘hotel breakfast’ service, only a continental room service option which looked expectedly overpriced. Brunch begins at 10am, but the options are limited (no full Scottish breakfast!). However, given the number of good cafe options in Ballater this wasn’t a problem and not a deal breaker for us. A very enjoyable stay, would have no qualms about returning and doing it all again.

Terrible staff work in the hotel

Terrible staff work in the hotel

Location was perfect for easy access to town and palace tours.

Location was perfect for easy access to town and palace tours.

Very friendly and helpful staff. Comfortable room. Great lounge and excellent restaurant.

Very friendly and helpful staff. Comfortable room. Great lounge and excellent restaurant.

It is a beautiful location. The suit was roomy, clean and well equipped. Some of the staff are poorly trained. As an example my wife ordered Halibut for dinner and wanted it cooked pink ( not well done) The waitress told us that the hotel could not do that under health ans safety rules. We suggested that she went and had a word with the chef who said, absolutely no problem!!! The staff at the reception are completely unhelpful. And for breakfast the only option is to have a little wire mesh container delivered to your room which contains a croissant, a muffin, a small carton of yogurt and an orange juice. There was no fresh coffee or tea. We were delivered a packet of coffee powder and expected to make coff in the room!!!

It is a beautiful location. The suit was roomy, clean and well equipped. Some of the staff are poorly trained. As an example my wife ordered Halibut for dinner and wanted it cooked pink ( not well done) The waitress told us that the hotel could not do that under health ans safety rules. We suggested that she went and had a word with the chef who said, absolutely no problem!!! The staff at the reception are completely unhelpful. And for breakfast the only option is to have a little wire mesh container delivered to your room which contains a croissant, a muffin, a small carton of yogurt and an orange juice. There was no fresh coffee or tea. We were delivered a packet of coffee powder and expected to make coff in the room!!!

The property is lovely except that there is a lot of construction happening. The biggest downside for us was the heat....the room had a small fan and even with both windows open all night, it could not cool us off. Global warming is happening.....bigger fans and top sheets are needed. The food in the restaurant was quite good also.

The property is lovely except that there is a lot of construction happening. The biggest downside for us was the heat....the room had a small fan and even with both windows open all night, it could not cool us off. Global warming is happening.....bigger fans and top sheets are needed. The food in the restaurant was quite good also.

A wonderful break. We were put into Suite 11, which I swear was the bridal suite. Beautiful bedroom and lounge (with dining table) with a microwave and fridge along with the usual coffee/tea/etc. We also had a lovely meal in the Keiller restaurant, a little pricey but every now and again this is OK when accompanied by high quality food.

A wonderful break. We were put into Suite 11, which I swear was the bridal suite. Beautiful bedroom and lounge (with dining table) with a microwave and fridge along with the usual coffee/tea/etc. We also had a lovely meal in the Keiller restaurant, a little pricey but every now and again this is OK when accompanied by high quality food.

Didn't know when I booked that room has kitchenette and if wanted anything to eat before 10 am it was a case of make it yourself. Evening meals were delicious and good value.

Didn't know when I booked that room has kitchenette and if wanted anything to eat before 10 am it was a case of make it yourself. Evening meals were delicious and good value.

Friendly staff and beautiful room. Recommended.

Friendly staff and beautiful room. Recommended.

Really lovely room and the staff were all so friendly!