Sadly I cannot recommend the Mercure. The staff was awkward towards us and would often ignore our family in favor of native speaking guests even while in line. While I highly recommend the restaurant downstairs and the breakfast, a majority of the staff in which we interacted with needs to take notes from the staff at the Radisson just a few blocks down the road. They added charges to our rooms and were caught by surprise we actually reviewed them. They apologized a thousand times… but clearly they like to take advantage of foreign guests. My suggestion for the Mercure team, etiquette and awareness. If you are paying top dollar you expect top results. Paying the same price at the Radisson and it’s a stark contrast in favor of the Radisson.

Sadly I cannot recommend the Mercure. The staff was awkward towards us and would often ignore our family in favor of native speaking guests even while in line. While I highly recommend the restaurant downstairs and the breakfast, a majority of the staff in which we interacted with needs to take notes from the staff at the Radisson just a few blocks down the road. They added charges to our rooms and were caught by surprise we actually reviewed them. They apologized a thousand times… but clearly they like to take advantage of foreign guests. My suggestion for the Mercure team, etiquette and awareness. If you are paying top dollar you expect top results. Paying the same price at the Radisson and it’s a stark contrast in favor of the Radisson.

Excellent hotel! Nice bar!

Excellent hotel! Nice bar!

Service was excellent. Pamella and David were outstanding hosts.

Service was excellent. Pamella and David were outstanding hosts.

The location of this hotel is the best reason to choose it. The building shows signs of ageing and require cosmetic improvements.

The location of this hotel is the best reason to choose it. The building shows signs of ageing and require cosmetic improvements.

Quiet room and cool furniture with gym and pool. Breakfast available with many options, including Nexpresso coffee

Nice place, well maintained

Nice place, well maintained

The hotel was overall good. The only issue is that it is located in a noisy area. Clean and great service.

The hotel was overall good. The only issue is that it is located in a noisy area. Clean and great service.

The main issue is the internet access, totally useless, The bar closes to early...

The main issue is the internet access, totally useless, The bar closes to early...

Security guy should be more friendly. Another is OK FOR ME.

Security guy should be more friendly. Another is OK FOR ME.

Great location. Staff is really friendly and customer oriented, they all speak English which is a plus in Curitiba! Excellent breakfast and great restaurant. Really convenient walk to many stores and restaurants nearby.

Great location. Staff is really friendly and customer oriented, they all speak English which is a plus in Curitiba! Excellent breakfast and great restaurant. Really convenient walk to many stores and restaurants nearby.

OK chambre refaite

OK chambre refaite

Quiet room, friendly staff, fast and accurate check-in and check-out, great breakfast

Quiet room, friendly staff, fast and accurate check-in and check-out, great breakfast

Service is flawless, with friendliest staff. Breakfast is delicious, with plenty of options. Public areas are in good shape, but rooms need some renovation. The tiny bathroom is a big negative.

Service is flawless, with friendliest staff. Breakfast is delicious, with plenty of options. Public areas are in good shape, but rooms need some renovation. The tiny bathroom is a big negative.

Excellent hotel in a good location. Close to shopping, good restaurants and night life. Staff is very kind. Rooms are spacious and comfortable. If you are a foreign traveler, the cable TV accommodates English speaking guests.

Excellent hotel in a good location. Close to shopping, good restaurants and night life. Staff is very kind. Rooms are spacious and comfortable. If you are a foreign traveler, the cable TV accommodates English speaking guests.

Stayed same hotel like 3 weeks before, and the elevators did not work. My secretary told me to give another chance, for on night only. The check in was normal, I was given the keys for the room and being so tired I went to sleep fast. Wake up 1AM sneezing smelling are odor, realized that they gave me a "smokers room", when my profile on Le Club makes very clear that my preference is non-smoking, I see an ashtray on the counter and realized that was the reason for my discomfort. The front desk people don't seem to care, they don't smile don't greet customers with enthusiasm, it seems like there is a morale problem. When I voiced my concern next morning they didn't seem to care!! so it goes 2 for 2, my last time there.

Stayed same hotel like 3 weeks before, and the elevators did not work. My secretary told me to give another chance, for on night only. The check in was normal, I was given the keys for the room and being so tired I went to sleep fast. Wake up 1AM sneezing smelling are odor, realized that they gave me a "smokers room", when my profile on Le Club makes very clear that my preference is non-smoking, I see an ashtray on the counter and realized that was the reason for my discomfort. The front desk people don't seem to care, they don't smile don't greet customers with enthusiasm, it seems like there is a morale problem. When I voiced my concern next morning they didn't seem to care!! so it goes 2 for 2, my last time there.

First 2 mornings elevators did not work, I waited 10 minutes and took the service elevators. used by housekeepers. Went to front desk to complain got some blank stares. Not engaged at all. After breakfast, same situation, one would think that they would put a sign saying, OUT OF SERVICE, but again they were too busy talking amongst themselves. called room service 4AM, took 20 minutes to answer. Coffee and Milk waited another 20 minutes to get it. Complained they took off the bill. The only hotel I've seen that makes you wait 40 minutes for coffee, Mattress soft, needs to be replaced, cigarette burns on floor on a non smirking room!!!! The hotel doesn't have "culture of service" except for one girl who made the check late evening.

Everything as expected and top notch. Great hotel, great service

Everything as expected and top notch. Great hotel, great service