Nice

Nice

There are several 24hrs convenient stores and super markets around the hotel which is good. Staff does not really speak nor understand English, but they are willing to help. However, the breakfast time is very short, which is offered within 0630-0900 only. What is more, you can barely hear people’s footsteps outside the room. I think this is not a choice for those who are hard to get sleep when hearing noises.

There are several 24hrs convenient stores and super markets around the hotel which is good. Staff does not really speak nor understand English, but they are willing to help. However, the breakfast time is very short, which is offered within 0630-0900 only. What is more, you can barely hear people’s footsteps outside the room. I think this is not a choice for those who are hard to get sleep when hearing noises.

Absolutely great hotel , everything was great except one aspect , which we found extremely odd and not customer focused at all. We arrived 3 hours before check in time, (4pm) , although our room was ready, no doubt and certainly after 3pm when we saw all the cleaning staff left as a team , we had to wait in the lobby 3 hours. We totally understand that thats policy room check in from 4pm , and that if we belonged to the Tokyo inn Club we could of , as other we saw did , check in from 3pm , but being forced to wait 3 hours after travelling since 8pm the day beforehand was extremely difficult. So we offered reception to pay more to get earlier access to the room , but this too was refused, thats the part we really dont understand., if we paid extra why couldn't we check-in earlier? Anyway we literally counted down the minutes and seconds and exactly at 4pm we wwre allowed to go to our room.

Absolutely great hotel , everything was great except one aspect , which we found extremely odd and not customer focused at all. We arrived 3 hours before check in time, (4pm) , although our room was ready, no doubt and certainly after 3pm when we saw all the cleaning staff left as a team , we had to wait in the lobby 3 hours. We totally understand that thats policy room check in from 4pm , and that if we belonged to the Tokyo inn Club we could of , as other we saw did , check in from 3pm , but being forced to wait 3 hours after travelling since 8pm the day beforehand was extremely difficult. So we offered reception to pay more to get earlier access to the room , but this too was refused, thats the part we really dont understand., if we paid extra why couldn't we check-in earlier? Anyway we literally counted down the minutes and seconds and exactly at 4pm we wwre allowed to go to our room.

Got locked of our room and staff gave us new keys in minutes. The view of Mt Fuji from the end of the hall is amazing! We hghly recommend.

Got locked of our room and staff gave us new keys in minutes. The view of Mt Fuji from the end of the hall is amazing! We hghly recommend.

It was perfect. Located next to train station with food mart and restaurants all around. Delicious full breakfast in the morning. Super friendly and helpful staff. Highly recommend.

It was perfect. Located next to train station with food mart and restaurants all around. Delicious full breakfast in the morning. Super friendly and helpful staff. Highly recommend.

clean and cozy

clean and cozy

Rooms are very small, I took a smoking room without thinking it would smell much like cigarettes but it did a lot. I noticed a some sort of booger attached with a small hair on the shower curtain and it was never removed during my 6 nights stays. Hotel is near a metro station but does not take JR pass so prepare a suica/pasmo card or bring many coins with you. Location is very far from most places you want to visit. (takes around 40 minutes - 1 hour to arrive at the big cities) Overall, its not that bad of a hotel if you need a cheap place to stay and just sleep. Staff are nice too.

Rooms are very small, I took a smoking room without thinking it would smell much like cigarettes but it did a lot. I noticed a some sort of booger attached with a small hair on the shower curtain and it was never removed during my 6 nights stays. Hotel is near a metro station but does not take JR pass so prepare a suica/pasmo card or bring many coins with you. Location is very far from most places you want to visit. (takes around 40 minutes - 1 hour to arrive at the big cities) Overall, its not that bad of a hotel if you need a cheap place to stay and just sleep. Staff are nice too.

Nice staff and the location is good

Nice staff and the location is good

Great hotel and we enjoyed our stay! The bed was very hard though and it was difficult to sleep.

Great hotel and we enjoyed our stay! The bed was very hard though and it was difficult to sleep.

I liked the location close to the train station. The room was smaller than I expected. The beds were comfortable.

I liked the location close to the train station. The room was smaller than I expected. The beds were comfortable.

The staff is very friendly, the facilities are nice and everything went very smoothly during my stay.

The staff is very friendly, the facilities are nice and everything went very smoothly during my stay.

The hotel is located within a very short walking distance from the train station. The service staff are all friendly and professional. The room is spacious and clean.

The hotel is located within a very short walking distance from the train station. The service staff are all friendly and professional. The room is spacious and clean.

The hotel is strategically located near the station that’s why it’s very convenient. Plus it is surrounded by restaurants and supermarkets. The staff are all nice and very accommodating.

The hotel is strategically located near the station that’s why it’s very convenient. Plus it is surrounded by restaurants and supermarkets. The staff are all nice and very accommodating.

Great service. When Expedia messed up our booking, the hotel staff did their best to accommodate us.

Great service. When Expedia messed up our booking, the hotel staff did their best to accommodate us.

The Tokyo inn Hotel is a very clean and well equipped structure in the middle of the beautiful Higashi-kurume city.

Very convenient location and friendly people.

Very near the train station, superb cleanliness

good experience!!!