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The cleaning staff and restaurant staff were awesome. As far as all inclusive ( not). Bar closed at 7, restaurant has certain hours of being opened The food in the restaurant was the same everyday and pretty much every meal. I truly would not recommend staying here, it was just okay.

The cleaning staff and restaurant staff were awesome. As far as all inclusive ( not). Bar closed at 7, restaurant has certain hours of being opened The food in the restaurant was the same everyday and pretty much every meal. I truly would not recommend staying here, it was just okay.

Pros: Staff is very friendly and very attentive. The food was very good as well. The property is big and the pools are nice. They have two swim up bars, activities for families, buffet, specialty restaurant, tour desk, coffee shop, lounge area, and easy access to the beach. The location was within walking distance to several other hotels, restaurants, and shops. Cons: the room we stayed in was large and had a pool view. We had our own little patio with chairs with was nice. Because of all the activities and entertainment going on at the hotel, it can be noisy. For me, it wasn’t a huge problem but it may be for others. As nice as the room was we stayed in, it reeked of mold. There was mold on the curtains, walls, etc. I had a tuff time breathing. I was told by staff that it was normal in Puerto Vallarta due to the humidity and being close to the water. With that said, we did speak to Manager about the smell issue in our room and he was gracious enough to put us in another room the following day. I truly appreciate how generous they were to accommodate us and although it still did smell like mild, it was very very minimal. I had the pleasure of speaking to Manager Efrain, and Victor who were very pleasant. They provided wonderful customer service.

Pros: Staff is very friendly and very attentive. The food was very good as well. The property is big and the pools are nice. They have two swim up bars, activities for families, buffet, specialty restaurant, tour desk, coffee shop, lounge area, and easy access to the beach. The location was within walking distance to several other hotels, restaurants, and shops. Cons: the room we stayed in was large and had a pool view. We had our own little patio with chairs with was nice. Because of all the activities and entertainment going on at the hotel, it can be noisy. For me, it wasn’t a huge problem but it may be for others. As nice as the room was we stayed in, it reeked of mold. There was mold on the curtains, walls, etc. I had a tuff time breathing. I was told by staff that it was normal in Puerto Vallarta due to the humidity and being close to the water. With that said, we did speak to Manager about the smell issue in our room and he was gracious enough to put us in another room the following day. I truly appreciate how generous they were to accommodate us and although it still did smell like mild, it was very very minimal. I had the pleasure of speaking to Manager Efrain, and Victor who were very pleasant. They provided wonderful customer service.

I will let the bygones be bygones but I must say THIS IS NOT A PLACE TO GO AS A SOLO TRAVELER!! Also do not expect to have any hospitality or care from the staff unless you make a complaint. I will not return here ever again but may be a good hotel for family or big groups. The hotel has several food options through the day and it’s located about 2.5km to Malecon area, approximately 80-100 MEX pesos by Uber.

I will let the bygones be bygones but I must say THIS IS NOT A PLACE TO GO AS A SOLO TRAVELER!! Also do not expect to have any hospitality or care from the staff unless you make a complaint. I will not return here ever again but may be a good hotel for family or big groups. The hotel has several food options through the day and it’s located about 2.5km to Malecon area, approximately 80-100 MEX pesos by Uber.

Staff was terrible and hotel was overcrowded we didn't even get a chance to have dinner

Staff was terrible and hotel was overcrowded we didn't even get a chance to have dinner

Like the customer service but do not have much vegetarian option. Cleanliness is not up to the mark.

Like the customer service but do not have much vegetarian option. Cleanliness is not up to the mark.

The attention of the staff was not the best and besides knowing that my wife was pregnant they gave us a room on the third floor and the place does not have an elevator.

The attention of the staff was not the best and besides knowing that my wife was pregnant they gave us a room on the third floor and the place does not have an elevator.

Great staff and ready to help

Great staff and ready to help

So disappointing the hotel should be taken down. It’s a cash cow!!! One tiny buffet for 4-500 ppl the food was cold & recycled!!! The grounds around the main pool were very dirty curtains were mouldy “Believe this review”. Go 4 star or more & have a nice vacation!!! Please do not eat at the Al A Carte !!

So disappointing the hotel should be taken down. It’s a cash cow!!! One tiny buffet for 4-500 ppl the food was cold & recycled!!! The grounds around the main pool were very dirty curtains were mouldy “Believe this review”. Go 4 star or more & have a nice vacation!!! Please do not eat at the Al A Carte !!

Clean rooms

Very friendly

Clean rooms

Very friendly

One of the most basic resort I've ever stayed at and you won't expect anything fancy or modern. The first room they gave me was at the back corner of resort and shower curtain was covered with mold. Asked to change room, but they said nothing available and to come back next day. Showed up next day and spoke with another staff and she didn't seemed happy about it and reluctantly gave me another room and this time my view was a prison wall, literally just a brick wall. The safe was broken, the bed lamp just barely hanging on and the closet door doesn't close. Everyday there was always no beach towel available and you have to wait hours or go without it. Wifi is only available at the reception lobby or the main pool area; no connection anywhere else even if your room is close by. The food is also very simple at the buffet but the occasional dinner at the pool/beach area is quite decent and enjoyable. With a beautiful sunset view, the waves splashing and nice breeze coming in. You get to mingle with other travelers as everyone is seated at a shared round table. The beach is absolutely wonderful and not crowded at all. You can choose to sit on the lounge chairs at your resort beside the beach or you can sit at the beach but you have to bring your own chairs. You can also rent beach umbrellas for use. The waves are pretty strong but still swimmable and very clean. Overall, I wouldn't recommend this resort unless you're looking for something outside the downtown core.

One of the most basic resort I've ever stayed at and you won't expect anything fancy or modern. The first room they gave me was at the back corner of resort and shower curtain was covered with mold. Asked to change room, but they said nothing available and to come back next day. Showed up next day and spoke with another staff and she didn't seemed happy about it and reluctantly gave me another room and this time my view was a prison wall, literally just a brick wall. The safe was broken, the bed lamp just barely hanging on and the closet door doesn't close. Everyday there was always no beach towel available and you have to wait hours or go without it. Wifi is only available at the reception lobby or the main pool area; no connection anywhere else even if your room is close by. The food is also very simple at the buffet but the occasional dinner at the pool/beach area is quite decent and enjoyable. With a beautiful sunset view, the waves splashing and nice breeze coming in. You get to mingle with other travelers as everyone is seated at a shared round table. The beach is absolutely wonderful and not crowded at all. You can choose to sit on the lounge chairs at your resort beside the beach or you can sit at the beach but you have to bring your own chairs. You can also rent beach umbrellas for use. The waves are pretty strong but still swimmable and very clean. Overall, I wouldn't recommend this resort unless you're looking for something outside the downtown core.

Everything is old, broken, or needs upgrading. The locals that get discounts to come here by the bus loads is what keeps this place open. Will never return here and absolutely do not recommend it to anyone.

Everything is old, broken, or needs upgrading. The locals that get discounts to come here by the bus loads is what keeps this place open. Will never return here and absolutely do not recommend it to anyone.

Curtains were dirty, Shower head was bad, bathtub was small, no cold water to drink, only 2 beers Indio and Tecate light, limited drinks, need better food and different breakfast and dinner everyday, have a a variety of different beers .

Curtains were dirty, Shower head was bad, bathtub was small, no cold water to drink, only 2 beers Indio and Tecate light, limited drinks, need better food and different breakfast and dinner everyday, have a a variety of different beers .

Staff was great really enjoyed our stay

Room was okay. Staff were so friendly

Staff was great really enjoyed our stay

Room was okay. Staff were so friendly

The food was not the best. A better selection and better quality would have been nice.