Raffles is a great hotel with exceptional service. We had everything we needed and the staff was there for anything we asked. We totally enjoyed staying there and will do so next time we are in Boston.

Raffles is a great hotel with exceptional service. We had everything we needed and the staff was there for anything we asked. We totally enjoyed staying there and will do so next time we are in Boston.

The service was disappointing given the caliber of the hotel. They lost our reservation and once they found it took 2 hours to prepare our room. Room service was very slow and everything arrive cold.

The service was disappointing given the caliber of the hotel. They lost our reservation and once they found it took 2 hours to prepare our room. Room service was very slow and everything arrive cold.

Amazing hotel. The hotel staff were very helpful, attentive to detail and professional. The staff at the Long Bar and Terrace were a different story. We got a table in the evening and no one ever came to us, we ended up standing by the bar and just ordering a drink there. For breakfast, we placed our order and apparently we were forgotten. I had to get up and go look for a staff member. The room was great, but we found body hair in the tub as we arrived. It was taken care of but something to keep in mind.

Beautiful hotel, but layout a little strange. No check in lobby on 1st floor, u have to go up to 17th floor to check in, spa and fitness on 4th floor, my room was on 8th floor. Hallways very loud. Doors are heavy and slam reach time they are closed. Initially very very loud and difficult to rest. Reached out to concierge, they were quick to move meeting to another room, which was quieter. A small but petty thing. TV options were kind of limited. Movies are available. Pretty Woman, with Julia Roberts and Richard Gere available to watch. - come to find out, it's $19.99 to rent and movie can only be seen once. This is a 5 star hotel. Nickel and diming things like movies was a turn off. And $19.99 to rent a movie left me unimpressed and dissatisfied with the hotel.

Beautiful hotel, but layout a little strange. No check in lobby on 1st floor, u have to go up to 17th floor to check in, spa and fitness on 4th floor, my room was on 8th floor. Hallways very loud. Doors are heavy and slam reach time they are closed. Initially very very loud and difficult to rest. Reached out to concierge, they were quick to move meeting to another room, which was quieter. A small but petty thing. TV options were kind of limited. Movies are available. Pretty Woman, with Julia Roberts and Richard Gere available to watch. - come to find out, it's $19.99 to rent and movie can only be seen once. This is a 5 star hotel. Nickel and diming things like movies was a turn off. And $19.99 to rent a movie left me unimpressed and dissatisfied with the hotel.

Amazing service. Beautiful design.