Great service, excellent location

Great place and the food was excellent.

Great place and the food was excellent.

When my AC went out at 1130 PM for the second night that evening, I called to have it fixed again. The AC is controlled by the telephone in the room. Something so strange that it can not be explained. The tech asked me to change rooms to the room next door where the AC did work. The front office called and asked me to move my things to the new room. I suggested that I just sleep in the new room and move out of my old room in the morning. The manager said that was not compliant with their rules. I told them that I would not follow their rules and who ever disagreed with me should come up and talk to me directly. When a room costs 240 USD, in Sao Paulo you would think that management would think twice about their solutions.

When my AC went out at 1130 PM for the second night that evening, I called to have it fixed again. The AC is controlled by the telephone in the room. Something so strange that it can not be explained. The tech asked me to change rooms to the room next door where the AC did work. The front office called and asked me to move my things to the new room. I suggested that I just sleep in the new room and move out of my old room in the morning. The manager said that was not compliant with their rules. I told them that I would not follow their rules and who ever disagreed with me should come up and talk to me directly. When a room costs 240 USD, in Sao Paulo you would think that management would think twice about their solutions.

Loved the antique feel and marble throughout. Loved the live pianist during breakfast and the refreshments set out in the evenings. Estanplaza pus attention to detail, comfort and luxury.

Loved the antique feel and marble throughout. Loved the live pianist during breakfast and the refreshments set out in the evenings. Estanplaza pus attention to detail, comfort and luxury.

Amazing staff and food

Very nice hotel. There was an issue with my reservation and the front desk (Michelle) was tremendous in getting the issue solved. Fantastic breakfast. Will stay again.

Very nice hotel. There was an issue with my reservation and the front desk (Michelle) was tremendous in getting the issue solved. Fantastic breakfast. Will stay again.

Hotel is located in a very good neighborhood. Staff is very friendly and attentive to your needs. Very good breakfast and restaurant. However, the conditions of the room need improvement (stained walls, second category towels, bad lightning), maybe a renovation should be considered.

Hotel is located in a very good neighborhood. Staff is very friendly and attentive to your needs. Very good breakfast and restaurant. However, the conditions of the room need improvement (stained walls, second category towels, bad lightning), maybe a renovation should be considered.

Rooms old and noisy

Rooms old and noisy

Excelente breakfast

Excelente breakfast

It is a five star property with a fabulous staff. The restaurant folks are incredible.

It is a five star property with a fabulous staff. The restaurant folks are incredible.

The hotel is beautiful, and it has awesome breakfast. However, there are several things to be improved: 1) Not clean enough. Balconies are simply dirty and rarely cleaned. So does the floor of my room, you can often feel the dust with your feet. 2) Staff could have better training. Reception talked to me directly in Spanish instead of starting wtih Portuguese or English. I had a hard time understanding him. Once I requested my car, the boy stopped my car on the street instead of the entry driveway where I was standing at. 3) Swimming pool water was not that clean, they don't renew water as supposed. 4) I requested a room to be quiet, but they put me at a lower level, facing to the club downstairs. I could still hear the music with all windows closed at 2am. (while my friend got a room at the other end of hotel building which is much quieter.

The hotel is beautiful, and it has awesome breakfast. However, there are several things to be improved: 1) Not clean enough. Balconies are simply dirty and rarely cleaned. So does the floor of my room, you can often feel the dust with your feet. 2) Staff could have better training. Reception talked to me directly in Spanish instead of starting wtih Portuguese or English. I had a hard time understanding him. Once I requested my car, the boy stopped my car on the street instead of the entry driveway where I was standing at. 3) Swimming pool water was not that clean, they don't renew water as supposed. 4) I requested a room to be quiet, but they put me at a lower level, facing to the club downstairs. I could still hear the music with all windows closed at 2am. (while my friend got a room at the other end of hotel building which is much quieter.

Ok

Ok

Food was great.

Food was great.

Good location and good staff

Good location and good staff

Excellent location and incredible views !!!

Excellent location and incredible views !!!

The hotel has an old world charm. I enjoyed my visit.

My room was ok with a few things that i didn't like it. Mattress wasn't right for my back, tv small and bad quality, image not sharp. I stayed in a high floor but felt super noisy. Staff was the high note specially at the breakfast , i would stay again just for the breakfast. However i stayed in 3 hotels in the same area, 500 yards apart and this one would be my 2nd option.

The best place to be in Sao Paulo, great customer service from Gabriela and Michael

Great location, comfort, service. Understandably breakfast buffet not as rich as before pandemic, but still good.