The pool was closed for repairs and wotif did not inform. However breakfree did let me know about 5 days prior to my visit. At that stage it was too late to make other arrangements. The staff at the hotel were however exceptional pleasant cheerful and kind and did upgrade us to make up for the issue with the pool

The dishes were dirty when we got there, the pillows were dirty, the smell wasn’t the best either was the dead cockroach on the floor. Apart from that it was ok

The dishes were dirty when we got there, the pillows were dirty, the smell wasn’t the best either was the dead cockroach on the floor. Apart from that it was ok

Large rooms, lovely linen, great vies...Best pool.

Large rooms, lovely linen, great vies...Best pool.

Where to start. Our first room was atrocious. We checked in late and went straight for dinner. When we arrived back to our room, I noticed a smell, after 30min my breathing was restricted and I had a headache. I turned the lights on and noticed black mold around the air-conditioning vents and on the ceilings, the floor was also damp in area's. It was 10pm. I went to the reception area, no one there. I called the after hours number, spoke to a lady who advised there was nothing they could do until 8am the next day, when reception opened. Obviously I advised that this was not good enough, the room was affecting my health and I couldn't stay in it. She was not empathetic at all, and could not help until 8am. I asked if they would reimburse me for the cost if anither room, at a different hotel, the answer was no. I went back to my room, and told my wife and two children that they were not going to help until 8am. There was one bedroom without air-conditioning, and little mold. My wife and kids slept in there. I couldn't, i stayed on the balcony for the entire night, getting no sleep. I called WOTIF, initially you guy's were helpful and empathetic. Offered to give me vouchers as compensation. Then I was transferred to a very unhelpful, inconsiderate person who did not want to help.. The following day, at 8am, I politely advised of my dissatisfaction with regards to the service and respect i was afforded as their customer. Still no vouchers from WOTIF..

Where to start. Our first room was atrocious. We checked in late and went straight for dinner. When we arrived back to our room, I noticed a smell, after 30min my breathing was restricted and I had a headache. I turned the lights on and noticed black mold around the air-conditioning vents and on the ceilings, the floor was also damp in area's. It was 10pm. I went to the reception area, no one there. I called the after hours number, spoke to a lady who advised there was nothing they could do until 8am the next day, when reception opened. Obviously I advised that this was not good enough, the room was affecting my health and I couldn't stay in it. She was not empathetic at all, and could not help until 8am. I asked if they would reimburse me for the cost if anither room, at a different hotel, the answer was no. I went back to my room, and told my wife and two children that they were not going to help until 8am. There was one bedroom without air-conditioning, and little mold. My wife and kids slept in there. I couldn't, i stayed on the balcony for the entire night, getting no sleep. I called WOTIF, initially you guy's were helpful and empathetic. Offered to give me vouchers as compensation. Then I was transferred to a very unhelpful, inconsiderate person who did not want to help.. The following day, at 8am, I politely advised of my dissatisfaction with regards to the service and respect i was afforded as their customer. Still no vouchers from WOTIF..

This is a lovely property, very easy walking distance to everything, shops, restaurants, beach etc. Wonderful view. Staff were very friendly and helpful.

This is a lovely property, very easy walking distance to everything, shops, restaurants, beach etc. Wonderful view. Staff were very friendly and helpful.

Fantastic location with great access to the beach and restaurants.

Fantastic location with great access to the beach and restaurants.

Unit a bit tired.

Unit a bit tired.

Excellent location

Excellent location

Great location

Great location

Overall a good stay. Room was quite tired though and bathrooms very underwhelming. Wifi was very poor and didn’t know how to get it until I asked and then had to join Accor to get it free. No towel change in 7 nights so same towels for showers and pool/spa use. Good location and pool facilities.

Overall a good stay. Room was quite tired though and bathrooms very underwhelming. Wifi was very poor and didn’t know how to get it until I asked and then had to join Accor to get it free. No towel change in 7 nights so same towels for showers and pool/spa use. Good location and pool facilities.

A home away from home, well equipped.

A home away from home, well equipped.

The location was fantastic

The location was fantastic

We enjoyed our second stay at Break Free Grand Pacific Resort in Caloundra. Break Free Grand Pacific Resort is located a really short walk away from Caloundra shops and restaurants. The pool and spa area is really nice and they are a lovely temperature. The view from our appointment was amazing. We did notice that the carpets and mats in our apartment were stained in places. Overall we will differently stay at Grand Pacific Resort next time we holiday in Caloundra.

We enjoyed our second stay at Break Free Grand Pacific Resort in Caloundra. Break Free Grand Pacific Resort is located a really short walk away from Caloundra shops and restaurants. The pool and spa area is really nice and they are a lovely temperature. The view from our appointment was amazing. We did notice that the carpets and mats in our apartment were stained in places. Overall we will differently stay at Grand Pacific Resort next time we holiday in Caloundra.

We stayed there as we had a family wedding in Montville. Stacy on Reception, was very friendly on check in and helpful throughout our stay. This was probably the cleanest and best Breakfree property we have stayed at. Very centrally located on the main steeet of Caloundra. We will definitely be back!

We stayed there as we had a family wedding in Montville. Stacy on Reception, was very friendly on check in and helpful throughout our stay. This was probably the cleanest and best Breakfree property we have stayed at. Very centrally located on the main steeet of Caloundra. We will definitely be back!

It was convienient to shops and food places however the shower was interesting, lucky we were agile enough to get in and out of it.

It was convienient to shops and food places however the shower was interesting, lucky we were agile enough to get in and out of it.

The location and room position was great

The location and room position was great

The property was clean with an absolutely beautiful view. Great location, close to everything, so much within walking distance. Wonderful for a large family. Reception staff were lovely. I can not fault this place, it was fantastic.