Very nice

Very nice

A well appointed hotel with excellent facilities, including for children (water features, Kids Club...). Our all-inclusive package was excellent value - a great room right by the pool, and lots of good food and drinks for the money! The food and drinks in the (only) restaurant/bar were good overall, with some excellent dishes, though also a few disappointing ones (mainly Thai, surprisingly). But what really let down the hotel, and so this review, was the service in that restaurant. It was often slow, and erratic (dishes forgotten completely, or brought in the wrong order). If the hotel could improve that, it would warrant a 5-star review.

A well appointed hotel with excellent facilities, including for children (water features, Kids Club...). Our all-inclusive package was excellent value - a great room right by the pool, and lots of good food and drinks for the money! The food and drinks in the (only) restaurant/bar were good overall, with some excellent dishes, though also a few disappointing ones (mainly Thai, surprisingly). But what really let down the hotel, and so this review, was the service in that restaurant. It was often slow, and erratic (dishes forgotten completely, or brought in the wrong order). If the hotel could improve that, it would warrant a 5-star review.

This is an awesome hotel to stay at if you have kids, The pools are great and the staff is really helpful.

This is an awesome hotel to stay at if you have kids, The pools are great and the staff is really helpful.

Hotel 1/5 Recently renovated, but felt very cheap. Light switches all over the room, confusing to use. Toward the end of our stay, some weird sewage smell started growing and don’t know where it came from. We ended up needing to switch rooms because the smell became too unbearable. We had to get the manager involved, she did a good job assisting us. Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Amenities 4/5 3 pools located in different parts of the resort. There’s got to be one close to you. The Kids Club is on the small end, but the staff are friendly and my little one had a blast, so I can’t complaint. Wifi is very weak and spotty. Restaurant 5/5 We opted in to the all inclusive package that allows us to eat all we want at the resort. But there’s a catch, only the ISLE Restaurant is on the list. Staff are friendly. Food is good. Definitely go for the chefs recommendations. Room service 1/5 Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Laundry service 0/5 We also had to do laundry during our stay. We had it sent out before 9:00am, was promised to get it back the same day but never did. Next day, I called room service, they had no cl

Hotel 1/5 Recently renovated, but felt very cheap. Light switches all over the room, confusing to use. Toward the end of our stay, some weird sewage smell started growing and don’t know where it came from. We ended up needing to switch rooms because the smell became too unbearable. We had to get the manager involved, she did a good job assisting us. Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Amenities 4/5 3 pools located in different parts of the resort. There’s got to be one close to you. The Kids Club is on the small end, but the staff are friendly and my little one had a blast, so I can’t complaint. Wifi is very weak and spotty. Restaurant 5/5 We opted in to the all inclusive package that allows us to eat all we want at the resort. But there’s a catch, only the ISLE Restaurant is on the list. Staff are friendly. Food is good. Definitely go for the chefs recommendations. Room service 1/5 Room service is very poor. When you call front desk, they are usually confused of your request and often just ignore you completely. I often have to go out of my way to get room service, it’s more like self service. Laundry service 0/5 We also had to do laundry during our stay. We had it sent out before 9:00am, was promised to get it back the same day but never did. Next day, I called room service, they had no cl

Service was bad and no cleaning in days

Service was bad and no cleaning in days

This place is way too fancy and expensive. Everything is over priced. Paid a mint for a wireless connection that I needed. Little atmosphere, it's clinical and boring. Not a good experience and the staff was rude. Probably not their fault but that's the way it was. Everything seems to be based on extracting dollars from you. Go elsewhere.

This place is way too fancy and expensive. Everything is over priced. Paid a mint for a wireless connection that I needed. Little atmosphere, it's clinical and boring. Not a good experience and the staff was rude. Probably not their fault but that's the way it was. Everything seems to be based on extracting dollars from you. Go elsewhere.

When you check in, they give you a calander of activities that are being held, which did not take place. The staff speak very poor english. A very nice resort, very close to the beach. Clean, the rooms were quite nice. The resturant had a decent selection of food. The pool was excellent. Very quiet. A good hotel for everyone.

When you check in, they give you a calander of activities that are being held, which did not take place. The staff speak very poor english. A very nice resort, very close to the beach. Clean, the rooms were quite nice. The resturant had a decent selection of food. The pool was excellent. Very quiet. A good hotel for everyone.

This place was an incredible deal and a fine place to stay. Staff are superb!!

This place was an incredible deal and a fine place to stay. Staff are superb!!