It was a busy weekend, lots of guests, but the hotel was definitely not as clean as the last time we stayed there

I’ve stayed here several times and had a good experience but this time was different. I paid $985 for a five night Wellness room with the air purification and when I arrived I was told it wasn’t available so I was given a corner room. I didn’t need a large living room since it was just my husband and myself. I feel like I got overcharged for a room I didn’t receive. When we got into the room, the carpet wasn’t clean. The carpet next to the living room table had something sticky on it which stuck to my socks. We found Doritos on the floor between the bed and the wall (there was a 2 foot gap). We found deflated balloons on the floor next to the couch. The bathroom floor wasn’t cleaned. Our socks were dirty after walking on it. What was really weird is that we kept finding lady bugs on our bed and on the table. We found 4 of them on the ceiling in the living room. Not sure we’ll stay here again.

I heard the elevator going up and down all night. The bed was very firm so had a sore back. The line for omelet station was so long just had buffet and it was cold.

I heard the elevator going up and down all night. The bed was very firm so had a sore back. The line for omelet station was so long just had buffet and it was cold.

The front desk informed us everything that was offered, the man doing shuttle service was excellent

The front desk informed us everything that was offered, the man doing shuttle service was excellent

Excellent location and well maintained.

Excellent location and well maintained.