Great stay in Tempe

Hidden fees, parking and deposit

Only complaint i have is that the hot water was not working in our room. After a long trip its very inconvenience not being able to take a hot shower.

Only complaint i have is that the hot water was not working in our room. After a long trip its very inconvenience not being able to take a hot shower.

I did not like that we had to pay for parking. It's not downtown. Absolutely no reason for us to pay for parking. We didn't build two hotels next to each other. The $15 breakfast is what other hotels offer as a continental for free. Very disappointing!

Safe location for a solo traveler

Beautiful room and comfort bed

Nice

Nice

Third party parking so parking is not included which is outrageous. Of course breakfast is not included as well. Those are my only two complaints.

Third party parking so parking is not included which is outrageous. Of course breakfast is not included as well. Those are my only two complaints.

Very friendly staff, very accomodating. Nice hotel, clean.

Very friendly staff, very accomodating. Nice hotel, clean.

The bed was so comfortable.

The bed was so comfortable.

Friendly staff!

Friendly staff!

As advertised

As advertised

Safe, quiet transportation

Safe, quiet transportation

Thank you for a lovely stay

Thank you for a lovely stay

The hilton was great. Very clean, lots of amenties. Quiet very luxurious for the price. This is my place to stay now for my business.

The hilton was great. Very clean, lots of amenties. Quiet very luxurious for the price. This is my place to stay now for my business.

Overall good experience. Might stay there again if its again near where I need to be located in town.

Overall good experience. Might stay there again if its again near where I need to be located in town.

Upon arrival, the porte cochere was occupied with a large white van, which was transporting guests to the hotel. Unfortunately the driver was inconsiderate of the other hotel guests, and blocked the entire area with the van, causing guests to have to find a parking spot far from the entrance to check in to the hotel. Extremely challenging if you have luggage and mobility issues. Once inside, we had to wait 15 minutes before a front desk agent arrived to check us in to our hotel room. The agent was rigid and stoic, and offered no remorse for our wait time. It was quite a shock to see the name badge Alisha Davis as the front desk manager who was processing my reservation. Zero personality, and borderline rude when I asked a few clarifying questions about thier 3rd party pay to park qr code. She did not offer the wifi password, and when asked, was extremely curt and condescending. I am shocked that any hotel would put someone like this up as the face of their hospitality services, especially as a manager. At least she was consistent, as I witnessed her mistreat all other guests that approached her. Once we got to our hotel room, we were met with a dirty room, with a lack of detailed cleanliness in key areas. I tried to upload photos, but the app isn't functioning foe photo uploads.This hotel is right next to a busy freeway with loud cars/open exhaust racing by at all hours of the day and night. I will never, ever stay here again.

Upon arrival, the porte cochere was occupied with a large white van, which was transporting guests to the hotel. Unfortunately the driver was inconsiderate of the other hotel guests, and blocked the entire area with the van, causing guests to have to find a parking spot far from the entrance to check in to the hotel. Extremely challenging if you have luggage and mobility issues. Once inside, we had to wait 15 minutes before a front desk agent arrived to check us in to our hotel room. The agent was rigid and stoic, and offered no remorse for our wait time. It was quite a shock to see the name badge Alisha Davis as the front desk manager who was processing my reservation. Zero personality, and borderline rude when I asked a few clarifying questions about thier 3rd party pay to park qr code. She did not offer the wifi password, and when asked, was extremely curt and condescending. I am shocked that any hotel would put someone like this up as the face of their hospitality services, especially as a manager. At least she was consistent, as I witnessed her mistreat all other guests that approached her. Once we got to our hotel room, we were met with a dirty room, with a lack of detailed cleanliness in key areas. I tried to upload photos, but the app isn't functioning foe photo uploads.This hotel is right next to a busy freeway with loud cars/open exhaust racing by at all hours of the day and night. I will never, ever stay here again.

The property was in great shape. However, the hotel sits right over a major freeway, so be prepared for traffic noise. The air conditioners are load too.

The property was in great shape. However, the hotel sits right over a major freeway, so be prepared for traffic noise. The air conditioners are load too.

I didn't like the fact of thrird party parking fee!!