Great hotel opposite shopping centre clean comfortable and friendly staff

The hotel is nice. I can sleep anywhere but this is the first time the bed was so soft it was uncomfortable- it swallows you up!

The hotel is nice. I can sleep anywhere but this is the first time the bed was so soft it was uncomfortable- it swallows you up!

Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

Close to the trams and subway

Fitness Center was quite good.

Fitness Center was quite good.

Close to the trams and subway

5th time I’ve stayed here, once again no problems

5th time I’ve stayed here, once again no problems

Bello

Bello

There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.

There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.

good location, excellent food

good location, excellent food

Was great experience

Was great experience

All was good, except the Breakfast due to Covid was not served hot. The value for money was missing for breakfast, it could be cheaper as the options are limited.

All was good, except the Breakfast due to Covid was not served hot. The value for money was missing for breakfast, it could be cheaper as the options are limited.

Covid prevented the buffet breakfast opening. The restaurant served a good meal on the evening. Stayed during heatwave 35 outside, air conditioning in room was great. Ideally located for the port, because our ferry was cancelled used it as a stopover from Calais to the other side of Normandy. Perfect stop over for both

Covid prevented the buffet breakfast opening. The restaurant served a good meal on the evening. Stayed during heatwave 35 outside, air conditioning in room was great. Ideally located for the port, because our ferry was cancelled used it as a stopover from Calais to the other side of Normandy. Perfect stop over for both

Friendly staffs and good location, comfortable facility

Friendly staffs and good location, comfortable facility

Everything as expected in a modern hotel, good position for all services But bit far from the beach.

Everything as expected in a modern hotel, good position for all services But bit far from the beach.

Very easy check in, very good service, clean, close to railway station nice, would definitely recommend this hotel

We booked premium and was just provided with a standard. Took the touch off our anniversary stay.

We booked premium and was just provided with a standard. Took the touch off our anniversary stay.