Huge hotel, great spa. We had a good time here during our trip in Europe.

Huge hotel, great spa. We had a good time here during our trip in Europe.

Nice property a little bit out of the way but was worth it

Nice property a little bit out of the way but was worth it

As a couple on a few days stay at this hotel it had some pitfalls due to it being really a business hotel with a conference facility. The room was excellent, the staff were excellent as well (especially Reception) but when hordes of business guests arrive/eat/drink in the hotel it gets not very holidayish for us! Overall probably 7 out of 10 as Reception were so good at providing advice and tickets (yes Tram/train tickets) . Parking a bit pricey at 24Euros a day , but it was underground and secure. Location was excellent on the lake and the exterior bar gave great views over the water and many chairs for relaxing in. The Tram stop is just outside and takes you into Potsdam - a very nice town .

As a couple on a few days stay at this hotel it had some pitfalls due to it being really a business hotel with a conference facility. The room was excellent, the staff were excellent as well (especially Reception) but when hordes of business guests arrive/eat/drink in the hotel it gets not very holidayish for us! Overall probably 7 out of 10 as Reception were so good at providing advice and tickets (yes Tram/train tickets) . Parking a bit pricey at 24Euros a day , but it was underground and secure. Location was excellent on the lake and the exterior bar gave great views over the water and many chairs for relaxing in. The Tram stop is just outside and takes you into Potsdam - a very nice town .

We had a very bad experience (also due to some bad luck, so our overall rating is better than our particular experience, which would only be 1 star). In detail: Good: The staff we interacted with tried to be helpful and the hotel has a cute huge teddy bear in the entrance area. Also, the room was clean at least. Bad: The hotel appears to be far away from 4 star standards. Minor issues include boring, uninspiring, small-ish rooms; lack of toothpaste (but sewing tools??); TV lacks settings (or they didn't work, it was way too bright when we watched the CL final in late evening); small shower; only two usable towels (for two people); pillows very low (although we realized later that other pillows would have been available in the lobby). The main issue for us was that we only booked the hotel to have a good night's sleep before a sporting competition in the early morning. However, we only had a terrible and short night because the room was uncomfortably hot as the AC didn't work; the duvets were way too thick (in particular for summer); necessarily keeping the door open to the shared balcony created noise (actually frogs were very loud the whole night) in addition to a potential security issue. Staff brought us a fan in the middle of the night which helped somewhat. I realize that these problems would not be as severe during winter. Our price of EUR 144 plus EUR 22 for breakfast (which we skipped to get a bit extra sleep in the cool morning) was absurd.

We had a very bad experience (also due to some bad luck, so our overall rating is better than our particular experience, which would only be 1 star). In detail: Good: The staff we interacted with tried to be helpful and the hotel has a cute huge teddy bear in the entrance area. Also, the room was clean at least. Bad: The hotel appears to be far away from 4 star standards. Minor issues include boring, uninspiring, small-ish rooms; lack of toothpaste (but sewing tools??); TV lacks settings (or they didn't work, it was way too bright when we watched the CL final in late evening); small shower; only two usable towels (for two people); pillows very low (although we realized later that other pillows would have been available in the lobby). The main issue for us was that we only booked the hotel to have a good night's sleep before a sporting competition in the early morning. However, we only had a terrible and short night because the room was uncomfortably hot as the AC didn't work; the duvets were way too thick (in particular for summer); necessarily keeping the door open to the shared balcony created noise (actually frogs were very loud the whole night) in addition to a potential security issue. Staff brought us a fan in the middle of the night which helped somewhat. I realize that these problems would not be as severe during winter. Our price of EUR 144 plus EUR 22 for breakfast (which we skipped to get a bit extra sleep in the cool morning) was absurd.

Very quiet and well equipped (pool, breakfast,…)

Very quiet and well equipped (pool, breakfast,…)

Nice, clean and big rooms!

Nice, clean and big rooms!

The rooms look old. The balcony is like a fire escape. Parking only possible in the garage for 18€ per day. No possibility of parking for free because the hotel is far from the street. If you need some ice cubes in the room then you have to pay 8,50€.

The rooms look old. The balcony is like a fire escape. Parking only possible in the garage for 18€ per day. No possibility of parking for free because the hotel is far from the street. If you need some ice cubes in the room then you have to pay 8,50€.

Really pleasant spa area

Really pleasant spa area

Spa area is beautiful and peaceful. Nicest stainless steel pool, I have ever seen. Property is extremely clean. Breakfast buffet is amazing, so many healthy options. One of my best hotel experiences. Highly recommend, very affordable.

Spa area is beautiful and peaceful. Nicest stainless steel pool, I have ever seen. Property is extremely clean. Breakfast buffet is amazing, so many healthy options. One of my best hotel experiences. Highly recommend, very affordable.

Good service & The surrounding environment is very good. There is a nice pool, a fitness center, a spa, and a restaurant is delicious food & drink , big place , Going as a family, there are many activities to enjoy together. and near beautiful attractions.

Good service & The surrounding environment is very good. There is a nice pool, a fitness center, a spa, and a restaurant is delicious food & drink , big place , Going as a family, there are many activities to enjoy together. and near beautiful attractions.

The room I had overlooked a very noisy area where people drinking and shouting meant that the windows had to be kept closed in the evenings. This left the unairconditioned room very hot and uncomfortable. Staff were helpful, friendly and courteous. Meals were good with a variety of choices in their “Lemon” restaurant.

The room I had overlooked a very noisy area where people drinking and shouting meant that the windows had to be kept closed in the evenings. This left the unairconditioned room very hot and uncomfortable. Staff were helpful, friendly and courteous. Meals were good with a variety of choices in their “Lemon” restaurant.

Tolle Lage am See

Toller Service

Great hotel. We needed a place to stay in the middle of a road trip. Our dog was with us and to take him out was a long journey. The hotel is huge and very spread out. This could not be our choice again.

Great hotel. We needed a place to stay in the middle of a road trip. Our dog was with us and to take him out was a long journey. The hotel is huge and very spread out. This could not be our choice again.

Stayed a couple of nights attending a conference at the hotel. The room was clean, the staff friendly and helpfull. The conference facilities was really good

Stayed a couple of nights attending a conference at the hotel. The room was clean, the staff friendly and helpfull. The conference facilities was really good

I like the serenity. It was s cool and calm environment.Also very clean. The atmosphere was really good.

Clean, comfortable, friendly staff. We especially like the spa, sauna, pool, and massages. We definitely would come back for weekend getaways.

Clean, comfortable, friendly staff. We especially like the spa, sauna, pool, and massages. We definitely would come back for weekend getaways.