Unhappy we building works around the area

The triple stay room was fantastic. It was clean and fresh. It had a welcoming and bright feeling with double doors that opened to a small balcony. It was quite warm weather during our stay, so we were thankful for the airy nature of the room and the air conditioning at night. The room was very well equipped with everything we needed. The staff were very attentive and friendly and the breakfast food was delicious. It was a good location, a short walk to the railway station and all the bars and restaurants. I would happily return again to this hotel and to the fantastic, vibrant city of Rotterdam. We thoroughly enjoyed our trip! We will return.

The triple stay room was fantastic. It was clean and fresh. It had a welcoming and bright feeling with double doors that opened to a small balcony. It was quite warm weather during our stay, so we were thankful for the airy nature of the room and the air conditioning at night. The room was very well equipped with everything we needed. The staff were very attentive and friendly and the breakfast food was delicious. It was a good location, a short walk to the railway station and all the bars and restaurants. I would happily return again to this hotel and to the fantastic, vibrant city of Rotterdam. We thoroughly enjoyed our trip! We will return.

Not located in a great area - didn't feel particularly safe.

Not located in a great area - didn't feel particularly safe.

Fine place

Fine place

Mattress was very old and worn out. The room was very small with an uneven floor. The stairs were very steep and difficult to use safely.

Mattress was very old and worn out. The room was very small with an uneven floor. The stairs were very steep and difficult to use safely.

The road access to the hotel was closed, but no one informed us before arrival. The car could be parked several streets away if we borrowed the key in the reception and then you had to walk back and forth, no possibility to drop of luggage neer the hotel. The hotel was under restoration, but the room was surprisently fine and newly renovated but freezing cold. No possibility to turn up the heat ovrer 23 degrees and with very cold weather outside and leaking windows, that was far from enough.

The road access to the hotel was closed, but no one informed us before arrival. The car could be parked several streets away if we borrowed the key in the reception and then you had to walk back and forth, no possibility to drop of luggage neer the hotel. The hotel was under restoration, but the room was surprisently fine and newly renovated but freezing cold. No possibility to turn up the heat ovrer 23 degrees and with very cold weather outside and leaking windows, that was far from enough.

Decent for price

Decent for price

Lovely hotel. Very friendly staff, good location & good breakfast with lots of choices. Pillows were the worst I’ve ever experienced in a hotel. But that was the only negative.

Lovely hotel. Very friendly staff, good location & good breakfast with lots of choices. Pillows were the worst I’ve ever experienced in a hotel. But that was the only negative.

Staff was friendly, room was small but tidy. Quite warm though and I had noisy neighbours. The interior of the staircase is slightly outdated, but the room and breakfast room were fine.

Staff was friendly, room was small but tidy. Quite warm though and I had noisy neighbours. The interior of the staircase is slightly outdated, but the room and breakfast room were fine.

Nothing fancy here - clean and well maintained with a decent breakfast and friendly and helpful staff. Aside from the breakfast, no services to speak of. Room was clean, but rather soulless, with an institutional feel and a very soft bed. Nothing at all unpleasant to report, but would likely look elsewhere on a next trip.

Nothing fancy here - clean and well maintained with a decent breakfast and friendly and helpful staff. Aside from the breakfast, no services to speak of. Room was clean, but rather soulless, with an institutional feel and a very soft bed. Nothing at all unpleasant to report, but would likely look elsewhere on a next trip.

After check-in, We had to move from the reception to another building for our room, There were too many stairs with a baby and luggage without elevator in a third floor. The room was clean and good breakfast. I do not recommend this hotel in based on the published photos and in cost/benefits terms.

After check-in, We had to move from the reception to another building for our room, There were too many stairs with a baby and luggage without elevator in a third floor. The room was clean and good breakfast. I do not recommend this hotel in based on the published photos and in cost/benefits terms.

Very well located hotel with breakfast buffet of continental breakfast. Enjoyed our stay.

Very well located hotel with breakfast buffet of continental breakfast. Enjoyed our stay.

Really comfortable beds. Excellent large shower. Superb breakfast with lots of choice.

Really comfortable beds. Excellent large shower. Superb breakfast with lots of choice.

The entrance is pretty dated, but surprisingly the room was pretty nice! This was until we realized they put us in a connecting room. Without the usual double door separate, it was essentially a single layer of plywood. Initially, no problem. Who puts guests that aren't together in connecting rooms in a largely vacant hotel? This place. We could hear every single movement, text message through the door clear as day. And the partying of our neighbours (3-4 people) until 2am when we had to be up at 6 drove us absolutely insane Obviously, let's call the front desk! The phone didn't work. So, let's go to the front desk! ... No one works at night. Contacted hotels.com, and even after spending thousands and have a almost a another thousand reserved, they were useless. Didn't do anything at all to help us. Never followed up. Never contacted the hotel. I'm seriously disappointed in the entire experience with the app. And will sooner sleep in the bus station before giving any money to hotel Milano. What trash.

The entrance is pretty dated, but surprisingly the room was pretty nice! This was until we realized they put us in a connecting room. Without the usual double door separate, it was essentially a single layer of plywood. Initially, no problem. Who puts guests that aren't together in connecting rooms in a largely vacant hotel? This place. We could hear every single movement, text message through the door clear as day. And the partying of our neighbours (3-4 people) until 2am when we had to be up at 6 drove us absolutely insane Obviously, let's call the front desk! The phone didn't work. So, let's go to the front desk! ... No one works at night. Contacted hotels.com, and even after spending thousands and have a almost a another thousand reserved, they were useless. Didn't do anything at all to help us. Never followed up. Never contacted the hotel. I'm seriously disappointed in the entire experience with the app. And will sooner sleep in the bus station before giving any money to hotel Milano. What trash.

Nice room with good beds, airco and spacious bathroom. Good breakfast. Decoration in the dining room is old. Garden has yet to be laid out. Rooms at the front of the hotel are noisy due to the traffic and the passage of the tram.

We got a room with stairs. After telling them we need to cancel the staff said it is not possible for refund. Don’t recommend this hotel to anyone

The breakfast was superb.

I made a last-minute reservation last night, and after walking a kilometer in the rain I arrived at the hotel to be told they had no rooms. I need a refund please.

I made a last-minute reservation last night, and after walking a kilometer in the rain I arrived at the hotel to be told they had no rooms. I need a refund please.