Location is good - very close to Patong beach. Otherwise, a very large hotel with no identity.

Location is good - very close to Patong beach. Otherwise, a very large hotel with no identity.

Overall nice property

Overall nice property

Everything perfect but the AC sounds too much

Everything perfect but the AC sounds too much

Friendly staff, beautiful clean resort! Would stay again

Friendly staff, beautiful clean resort! Would stay again

The Hotel was in the most perfect place! Walkable to everything! the staff was great and friendly, very courtious and helpful. Rooms were clean and modern. The pools were awesome especially the pool bar area! breakfast had great options especially for vegetarians like me! i give it a 10 out of 10. Definetely will be my go to everytime I come here!

The Hotel was in the most perfect place! Walkable to everything! the staff was great and friendly, very courtious and helpful. Rooms were clean and modern. The pools were awesome especially the pool bar area! breakfast had great options especially for vegetarians like me! i give it a 10 out of 10. Definetely will be my go to everytime I come here!

Balcony door did not lock, staff did not carry out any special requests. Breakfast was horrible had it once. Room in the hotel was 8/10 and very modern.

Balcony door did not lock, staff did not carry out any special requests. Breakfast was horrible had it once. Room in the hotel was 8/10 and very modern.

Great hotel. Nice pool. Nice rooms!

Great hotel. Nice pool. Nice rooms!

It was a pleasant stay. Our room was very clean and everything worked.

It was a pleasant stay. Our room was very clean and everything worked.

Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.

Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.

Hotel was good but front desk terrible

Hotel was good but front desk terrible

Great location if you want night life/ hustle and bustle. Great pool for couples, and another for families. Food adequate, but not consistent, and breakfast plentiful but not fine dining. Don’t know why reviews complained no brekki options for Aussies, as all eggs, bacon, cereals, fruits, croissants, cheese, meats,pancakes, pastries,juices etc is more than enough. Front desk staff helpful but their English isn’t great. Not sure why other reviews complained about safety deposit as all hotels take this and there is an ATM right next door. Housekeeping needs a lot of work. Very understaffed so if you’re used to having your room made up the second you leave it, maybe Bali is a better destination for you. Rooms were lovely and clean, and housekeeping was thourough, just not promp. It works on a “ replace” system. So don’t leave your towels or water bottles around the pool or you will struggle to get them replaced! No babysitting facilities. Overall very good value though, and a great take to take the family if you like a little excitement. Jenny at the tours desk booked AMAZING tours for us that we will remember forever.

Great location if you want night life/ hustle and bustle. Great pool for couples, and another for families. Food adequate, but not consistent, and breakfast plentiful but not fine dining. Don’t know why reviews complained no brekki options for Aussies, as all eggs, bacon, cereals, fruits, croissants, cheese, meats,pancakes, pastries,juices etc is more than enough. Front desk staff helpful but their English isn’t great. Not sure why other reviews complained about safety deposit as all hotels take this and there is an ATM right next door. Housekeeping needs a lot of work. Very understaffed so if you’re used to having your room made up the second you leave it, maybe Bali is a better destination for you. Rooms were lovely and clean, and housekeeping was thourough, just not promp. It works on a “ replace” system. So don’t leave your towels or water bottles around the pool or you will struggle to get them replaced! No babysitting facilities. Overall very good value though, and a great take to take the family if you like a little excitement. Jenny at the tours desk booked AMAZING tours for us that we will remember forever.

Great location. Hotel close to beach and dining options. Some guests rowdy especially at 3am probably best suited for couples only not young families. Staff were lovely and very accomodating.

Great location. Hotel close to beach and dining options. Some guests rowdy especially at 3am probably best suited for couples only not young families. Staff were lovely and very accomodating.

noisy till midnight. You can hear voices from the alley, outside which is annoying. toilet does not flush at one time. You need to flush it several times. Breakfast and pool is great but the room condition is poor.

noisy till midnight. You can hear voices from the alley, outside which is annoying. toilet does not flush at one time. You need to flush it several times. Breakfast and pool is great but the room condition is poor.

I had an amazing stay Andaman Embrace Patong. The property is beautiful and the staff was great. Pam is a star. She went over and beyond in assisting us with any request.

I had an amazing stay Andaman Embrace Patong. The property is beautiful and the staff was great. Pam is a star. She went over and beyond in assisting us with any request.

Hotel was under renovation. the bath tub design was not good… when you shower the water would leak out and the water would suddenly turn cold. I guess the hotel is under renovation for a really trust it will be upgraded very soon

Hotel was under renovation. the bath tub design was not good… when you shower the water would leak out and the water would suddenly turn cold. I guess the hotel is under renovation for a really trust it will be upgraded very soon

The staff is pleasant and helpful. The hotel is outdated and is need of repair. The location is great.

The staff is pleasant and helpful. The hotel is outdated and is need of repair. The location is great.