Nice hotel. We had a great ocean view from our hotel room. We stayed one night longer than initially planned.

Nice hotel. We had a great ocean view from our hotel room. We stayed one night longer than initially planned.

I liked most about their private beach and the swimming pool. They were very clean. Breakfast buffet was another plus point. I just didn’t like the room. It wasn’t clean or nice as it showed in the pictures. The location was great though. It was close to every where, and we used cabs as our transportation (I used MaiLinh app, it’s just like Uber app here.) Overall, I will book a different hotel to stay and pay extra if I have to if I ever come back to Phu Quoc again.

I liked most about their private beach and the swimming pool. They were very clean. Breakfast buffet was another plus point. I just didn’t like the room. It wasn’t clean or nice as it showed in the pictures. The location was great though. It was close to every where, and we used cabs as our transportation (I used MaiLinh app, it’s just like Uber app here.) Overall, I will book a different hotel to stay and pay extra if I have to if I ever come back to Phu Quoc again.

Amazing value. The pool at the beach is perfect! The staff is kind and the rooms are very nice.

Amazing value. The pool at the beach is perfect! The staff is kind and the rooms are very nice.

Choosing this hotel was a great success. Compared to the popular Western oriented hotel, it was cozy and cost effective because many of the customers seemed to be the Vietnamese, not the sightseers from neighbor countries. Staff members at the hotel were kind and smiling all the time. I cannot find any disadvantages in staying at this hotel even though it was a short stay. Thanks!

Choosing this hotel was a great success. Compared to the popular Western oriented hotel, it was cozy and cost effective because many of the customers seemed to be the Vietnamese, not the sightseers from neighbor countries. Staff members at the hotel were kind and smiling all the time. I cannot find any disadvantages in staying at this hotel even though it was a short stay. Thanks!

Two pools with one being placed just in front of the beach. No sunbeds available at the beach.

Two pools with one being placed just in front of the beach. No sunbeds available at the beach.

I did not like this property at all. Very bad service. Manager doesn't know what she was doing or cared about her guest. The rooms are not good from the pictures. Low class and not worth the money. The pool area is decent otherwise i would not come back or recommend to my friends/family

I did not like this property at all. Very bad service. Manager doesn't know what she was doing or cared about her guest. The rooms are not good from the pictures. Low class and not worth the money. The pool area is decent otherwise i would not come back or recommend to my friends/family

The beachfront breakfast area and pool was good.

The beachfront breakfast area and pool was good.

Breakfast was fine dinner expensive compared to outside restaurants

Breakfast was fine dinner expensive compared to outside restaurants

Staff was friendly, the reception area is nice. But overall the hotel has very poor maintenance. The bathroom has broken tiles, lots of mold on the shower curtain, and no ventilation. Rooms have ants & such a thin wall you could hear every sound people were making in the next room. The hotel restaurant and the infinity pool is right next to the beach but below its floor is stinky sewage. So we had breakfast with sewage smell coming up from below. Pools are dirty. And on top of that, there are lots of constructions in the alley.

Staff was friendly, the reception area is nice. But overall the hotel has very poor maintenance. The bathroom has broken tiles, lots of mold on the shower curtain, and no ventilation. Rooms have ants & such a thin wall you could hear every sound people were making in the next room. The hotel restaurant and the infinity pool is right next to the beach but below its floor is stinky sewage. So we had breakfast with sewage smell coming up from below. Pools are dirty. And on top of that, there are lots of constructions in the alley.

The Hotel is in good condition, the rooms are beautiful and the pool area is great. Even the breakfast is surprisingly good! But there are some things to have in mind: The reception is not good. They promised me free pick up at the airport and honeymoon surprise for my wife. They forgot both. They can barely speak English and they have a sign that says they accept Amex but they do not. When asked about cleaning or other basic questions they don’t understand. The cleaning of the rooms is sloppy and they never change the sheets. You will wake up by their screaming walkie talkies or they will knock on your door even tough you have the do not disturb sign up. This happened twice. The rooms are loud and you will hear your neighbors. Both in the room next door and when they talk in the hallway.

The Hotel is in good condition, the rooms are beautiful and the pool area is great. Even the breakfast is surprisingly good! But there are some things to have in mind: The reception is not good. They promised me free pick up at the airport and honeymoon surprise for my wife. They forgot both. They can barely speak English and they have a sign that says they accept Amex but they do not. When asked about cleaning or other basic questions they don’t understand. The cleaning of the rooms is sloppy and they never change the sheets. You will wake up by their screaming walkie talkies or they will knock on your door even tough you have the do not disturb sign up. This happened twice. The rooms are loud and you will hear your neighbors. Both in the room next door and when they talk in the hallway.

It was far better than reviews on Tripadvisor. Lovely spacious rooms and balcony overlooking the sea. Dramatic sunsets. Beautiful pools. And sunbeds towels were not a problem at 8am. Fab breakfast. Okay cupboard door to fridge was faulty and showe trays are too shallow, but it wasn’t the end of the world. There are far more pluses than minuses. I do think a daily power wash around public areas wouldn’t go amiss, instead of sweeping up sand around public areas, but got a feeling that tiles might not be able to sustain the pressure. Anyway not my problem. It would Be beneficial of management to defend itself.regarding review as they don’t respond to any positives or negatives. We had a great time there even though I think we were the only Brits there. Wouldn’t have wanted to have paid more than we did. It was a fair price and quite honestly, if not nit picking, we had a lovely time. Happy hour is ideal 4.39-6.30 to watch the most amazing sunset. Guest from other nations were not a problem. Bigger picture overall we had a lovely stay and lovely staff. Yes I would recommend value for money. It is not Europe and this is a luxury hotel for a new country trying to catch up with the West and such like, but that makes it more interesting. So take the snob factor out and enjoy it for what it is and please manager respond to your reviews.

It was far better than reviews on Tripadvisor. Lovely spacious rooms and balcony overlooking the sea. Dramatic sunsets. Beautiful pools. And sunbeds towels were not a problem at 8am. Fab breakfast. Okay cupboard door to fridge was faulty and showe trays are too shallow, but it wasn’t the end of the world. There are far more pluses than minuses. I do think a daily power wash around public areas wouldn’t go amiss, instead of sweeping up sand around public areas, but got a feeling that tiles might not be able to sustain the pressure. Anyway not my problem. It would Be beneficial of management to defend itself.regarding review as they don’t respond to any positives or negatives. We had a great time there even though I think we were the only Brits there. Wouldn’t have wanted to have paid more than we did. It was a fair price and quite honestly, if not nit picking, we had a lovely time. Happy hour is ideal 4.39-6.30 to watch the most amazing sunset. Guest from other nations were not a problem. Bigger picture overall we had a lovely stay and lovely staff. Yes I would recommend value for money. It is not Europe and this is a luxury hotel for a new country trying to catch up with the West and such like, but that makes it more interesting. So take the snob factor out and enjoy it for what it is and please manager respond to your reviews.

I liked the pools & the food,the free breakfast was very good,location was very good ,very close to the beach Hotel was close to the airport

I liked the pools & the food,the free breakfast was very good,location was very good ,very close to the beach Hotel was close to the airport

The beachfront pool near the beach is the extra marks and the view is superb. Friendly staff and attend to request quickly. The only con is wish they can maintain their cleanliness as there is flies on the bathroom ceiling and all died on next morning which fall onto the hand basin. Probably the problem only happen on the beachfront room. Overall is nice experience staying on this hotel.

The beachfront pool near the beach is the extra marks and the view is superb. Friendly staff and attend to request quickly. The only con is wish they can maintain their cleanliness as there is flies on the bathroom ceiling and all died on next morning which fall onto the hand basin. Probably the problem only happen on the beachfront room. Overall is nice experience staying on this hotel.

Very comfortable room. Mostly Russians at the hotel. Ocean very nice to swim -- but no beach. You walk down stone stairs from the swimming pool directly into the ocean. Food here was below average. Would recommend eating elsewhere. We were denied a drink at the bar at 9:45 because the restaurant closed at 10:00. Overall, very comfortable room with good value for the money.

Lots of building work in and around hotel

Lots of building work in and around hotel

We had a very nice stay at the Palmy. The room was excellent, the bed very comfortable, and the service very good. The breakfast buffet was excellent, but I recommend eating lunch and dinner elsewhere, as the restaurant food is overpriced and a bit disappointing. The pools and pool areas are very clean, but were quite crowded during our stay. The beach areas were small and there was a lot of trash around. The surrounding area is not great. There is a lot of trash everywhere, and construction sites surround the property. The area is clearly developing, and I imagine will be more built up in years to come. It is close to lots of other restaurants and the city of Duong Dong.

We had a very nice stay at the Palmy. The room was excellent, the bed very comfortable, and the service very good. The breakfast buffet was excellent, but I recommend eating lunch and dinner elsewhere, as the restaurant food is overpriced and a bit disappointing. The pools and pool areas are very clean, but were quite crowded during our stay. The beach areas were small and there was a lot of trash around. The surrounding area is not great. There is a lot of trash everywhere, and construction sites surround the property. The area is clearly developing, and I imagine will be more built up in years to come. It is close to lots of other restaurants and the city of Duong Dong.

Room, breakfast are so good. But swimming pool is so small with small numbers of chairs. Beach is too small, about 0-3m sands from wave.