After 8 hours of driving it was upsetting to be told that the room we had booked was not available as they didn’t know we were bringing a dog. The booking site emphasised the hotel’s pet friendly attitude but there was no opportunity to indicate that guests would be bringing a pet. Although they then offered an alternative room we were forced to pay £25 for bringing our dog instead of the £15 detailed in the booking site.

After 8 hours of driving it was upsetting to be told that the room we had booked was not available as they didn’t know we were bringing a dog. The booking site emphasised the hotel’s pet friendly attitude but there was no opportunity to indicate that guests would be bringing a pet. Although they then offered an alternative room we were forced to pay £25 for bringing our dog instead of the £15 detailed in the booking site.

Grrat value for money

Grrat value for money

Room was clean and could have done with a central light source as was a little dark. Plenty of showergel, handwash and shampoo in the rooms and.the shower was ok. Bathroom was clean. Only let down was the restaurant facilities as the food at Marcos was very poor.

Room was clean and could have done with a central light source as was a little dark. Plenty of showergel, handwash and shampoo in the rooms and.the shower was ok. Bathroom was clean. Only let down was the restaurant facilities as the food at Marcos was very poor.

Property especially bathroom need updating, restaurant expensive for what you get, service very good.

Property especially bathroom need updating, restaurant expensive for what you get, service very good.

Expensive for the room but ok as for work

Expensive for the room but ok as for work

Cheerful efficient staff, spotless spacious room, navy blue wall, tea, coffee and biscuits, comfortable bed, right weight of duvet, quiet, thoughtfully given rooms at far end of corridor, heard nothing though Freddie Mercury concert taking place. Loved spiral bedside lights!. 2 tiny niggles: mirror in bathroom far too high, designed for 6' man, I am under 5'!!! Basin ?blocked, water ran out very slowly Clare Blackburn room 303 22/06/24

Cheerful efficient staff, spotless spacious room, navy blue wall, tea, coffee and biscuits, comfortable bed, right weight of duvet, quiet, thoughtfully given rooms at far end of corridor, heard nothing though Freddie Mercury concert taking place. Loved spiral bedside lights!. 2 tiny niggles: mirror in bathroom far too high, designed for 6' man, I am under 5'!!! Basin ?blocked, water ran out very slowly Clare Blackburn room 303 22/06/24

The hotel overall was good but prices were high for the room my initial room the tv didn’t work so I had to move rooms on my own but it was an upgrade slightly better. I would stay again if I had to but the price was Z little expensive as I said

The hotel overall was good but prices were high for the room my initial room the tv didn’t work so I had to move rooms on my own but it was an upgrade slightly better. I would stay again if I had to but the price was Z little expensive as I said

The hotel and staff were both excellent. The evening, however, was somewhat spoilt with the service and quality of the food - Medium steak was ordered and was unfortunately well done, and sides which were ordered arrived 10 mins after the mains were peesented - Not impressed

The hotel and staff were both excellent. The evening, however, was somewhat spoilt with the service and quality of the food - Medium steak was ordered and was unfortunately well done, and sides which were ordered arrived 10 mins after the mains were peesented - Not impressed

Landed at 8, very friendly welcome. Room is basic but fine, needs to be updated. Full restaurant menu, but no sandwiches. EV charging- not very cheap. Breakfast comprehensive and good.

Landed at 8, very friendly welcome. Room is basic but fine, needs to be updated. Full restaurant menu, but no sandwiches. EV charging- not very cheap. Breakfast comprehensive and good.

We’ve stayed here many times over the years but we think this will be the last time.All I can say is that the hotel is completely run down to the ground and the only thing that is keeping it going in our opinion is the restaurant

We’ve stayed here many times over the years but we think this will be the last time.All I can say is that the hotel is completely run down to the ground and the only thing that is keeping it going in our opinion is the restaurant

Lovely place to stay

Lovely place to stay

You'll need a car to get around as it's in the middle of nowhere. I'm a type of traveller who needs space so go for the Comfort room if you're the same. Room was adequate for a 3 star hotel so wasn't expecting much but the breakfast buffet was excellent. Very freshly made especially in batch as they don't allow hot food to sit there to get soggy. My friend may write a review complaining about staff not able to make a mocha so if you see that then ignore her comments. She isn't classy and doesn't understand times are hard.

You'll need a car to get around as it's in the middle of nowhere. I'm a type of traveller who needs space so go for the Comfort room if you're the same. Room was adequate for a 3 star hotel so wasn't expecting much but the breakfast buffet was excellent. Very freshly made especially in batch as they don't allow hot food to sit there to get soggy. My friend may write a review complaining about staff not able to make a mocha so if you see that then ignore her comments. She isn't classy and doesn't understand times are hard.

How people are leaving good reviews for this place are beyond me. The place is a dive. Saved only by the decent food & quality breakfast served by the attached Marco restaurant. The “comfort” room I was given was far from that. Bed springy, furnishings battered, carpets stained, windows might as well not have been there with the draft and noise they let in. To top it off there is no light in the bathroom?! What’s all that about?

How people are leaving good reviews for this place are beyond me. The place is a dive. Saved only by the decent food & quality breakfast served by the attached Marco restaurant. The “comfort” room I was given was far from that. Bed springy, furnishings battered, carpets stained, windows might as well not have been there with the draft and noise they let in. To top it off there is no light in the bathroom?! What’s all that about?

How anyone is leaving a good review about this place are beyond me. The place is dilapidated. The “comfort” rooms are far from their name, rooms are dated and cold, beds springy, and the draft and road noise from the old wooden windows… well it almost feels like there are no windows atall. My bathroom didn’t even have a light in it?! Maybe there are some refurbished rooms that are better and I was just shoved in the old ones? The only saving grace is the restaurant and bar attached to the hotel, with good grub and serves up a quality breakfast.

How anyone is leaving a good review about this place are beyond me. The place is dilapidated. The “comfort” rooms are far from their name, rooms are dated and cold, beds springy, and the draft and road noise from the old wooden windows… well it almost feels like there are no windows atall. My bathroom didn’t even have a light in it?! Maybe there are some refurbished rooms that are better and I was just shoved in the old ones? The only saving grace is the restaurant and bar attached to the hotel, with good grub and serves up a quality breakfast.

Very nice hotel but seemed to be very understaffed, no one on receiption until 8.30am. The resteraunt only had 4-5 tables avilable because the lights were'nt working. The food was very good but wasn't made to feel very welcome. Perhaps it was the time of year but there weren't many guests staying. I would think twice about returning.

Very nice hotel but seemed to be very understaffed, no one on receiption until 8.30am. The resteraunt only had 4-5 tables avilable because the lights were'nt working. The food was very good but wasn't made to feel very welcome. Perhaps it was the time of year but there weren't many guests staying. I would think twice about returning.

Friendly staff. Room was spotless and toasty warm as freezing outside. Bed was so comfortable hard to get out. Food and service in restaurant brilliant. We went to Bath for weekend and it was worth the 30 min drive to stay here for a third of the price of similar Bath hotels.

Friendly staff. Room was spotless and toasty warm as freezing outside. Bed was so comfortable hard to get out. Food and service in restaurant brilliant. We went to Bath for weekend and it was worth the 30 min drive to stay here for a third of the price of similar Bath hotels.