The toilets and bathrooms had a horrible smell from drainage. They really need to take care of this for this to be a 4 star hotel. The rooms need remodeling. Switches were broken.

The toilets and bathrooms had a horrible smell from drainage. They really need to take care of this for this to be a 4 star hotel. The rooms need remodeling. Switches were broken.

Staff were very helpful. Good walkable distance to many restaurants. Bit noisy till 21:00 or so if any event is ongoing.

Staff were very helpful. Good walkable distance to many restaurants. Bit noisy till 21:00 or so if any event is ongoing.

My experience at Grand Chennai was excellent. On arrival, we were promptly attended to and service staff ushered us to the room explaining the facilities within the room. Breakfast exceeded our expectations. Just one minor comment at the cereal counter, the bowls and milk should have been replenished without requesting. I have to request for it on various days. However, staff attended to my request promptly. Special mention to one of the staff Ushmitha, very helpful and promptly attended to our request. Aside from the positive comments, I believe some improvements can be made in restaurant staff's communication skills. Guest should never be turned away when approached for meals, even when nearing closing time. Instead, we witnessed a hand gesture (indicating the restaurant is closed) made by one staff to another who were negotiating for alternate arrangement. Noticing this we left the restaurant as the staff were not prepared to attend to us. Certainly, some training can be provided to this respect. Otherwise, a pleasant stay and would choose Grand Chennai in my next visit. Thank you.

My experience at Grand Chennai was excellent. On arrival, we were promptly attended to and service staff ushered us to the room explaining the facilities within the room. Breakfast exceeded our expectations. Just one minor comment at the cereal counter, the bowls and milk should have been replenished without requesting. I have to request for it on various days. However, staff attended to my request promptly. Special mention to one of the staff Ushmitha, very helpful and promptly attended to our request. Aside from the positive comments, I believe some improvements can be made in restaurant staff's communication skills. Guest should never be turned away when approached for meals, even when nearing closing time. Instead, we witnessed a hand gesture (indicating the restaurant is closed) made by one staff to another who were negotiating for alternate arrangement. Noticing this we left the restaurant as the staff were not prepared to attend to us. Certainly, some training can be provided to this respect. Otherwise, a pleasant stay and would choose Grand Chennai in my next visit. Thank you.

Excellent

Excellent

Loved it

Loved it

The staff were very courteous. The room was clean.

The staff were very courteous. The room was clean.

Overall good and pleasant experience. Very good breakfast .

Overall good and pleasant experience. Very good breakfast .

Nice comfortable hotel, the bar customer service and attentiveness could be improved

Nice comfortable hotel, the bar customer service and attentiveness could be improved

While most of the facilities were good, the minidress not work and did not get fixed in spite of repeated calls to the front desk. The fridge was finally replaced just previous night of our leaving, that dud not have adequate cooling

While most of the facilities were good, the minidress not work and did not get fixed in spite of repeated calls to the front desk. The fridge was finally replaced just previous night of our leaving, that dud not have adequate cooling

Location

Location

Front Deck are friendly, room is comfortable.

Front Deck are friendly, room is comfortable.

Good place Good food Food Ambience

Good place Good food Food Ambience

Nice property in the centre of shopping.

Nice property in the centre of shopping.

Hotel designed for local events and not suitable for the people visit from US. No lobby for someone to hand around For business or do some work. Very loud events most of the days.

Hotel designed for local events and not suitable for the people visit from US. No lobby for someone to hand around For business or do some work. Very loud events most of the days.

Stay was pleasant and comfortable.

Stay was pleasant and comfortable.

Excellent

Excellent