Excellent.

Property was great and very clean just as you’d want a hotel to be, but the mattress was horrible! I travel for business and this was, by far, the worst mattress experience that I’ve ever had at a hotel.

Property was great and very clean just as you’d want a hotel to be, but the mattress was horrible! I travel for business and this was, by far, the worst mattress experience that I’ve ever had at a hotel.

Excellent.

I reserved this place from Expedia. We were going to African lion safari and it seemed close enough. There was two adults and 3 kids (my friend and I on a end of summer trip). Check in was simple. No info other than the pool was not working and when to get food. There was no perks like water or coffee set up. The website said it had a restaurant. Not only did it not have a restaurant but the breakfast the first day was horrible. Cardboard sausage patties, cereal, make your own waffle. The only fruit was bananas and apples. Still partially frozen bagels, Costco muffins and dry fruit loops. With the pool out of service we had to take the kids across the parking lot to the neighbouring hotel. Where the pool room was exhaustingly hot. But at least the lobby had some water to refill drinks. Staff was nice enough and the next breakfast was ok but still running out of stuff and nothing seemed fresh. The room was also problematic. Broken shower curtain, busted shampoo holder off wall, air conditioner kept us awake making a horrible noise all night. The worst was that we came back the first day in the evening and they hadn’t even come in and exchanged our towels or made our beds. I’ve never experienced no house keeping before. All in all I wouldn’t recommend or be back.

I reserved this place from Expedia. We were going to African lion safari and it seemed close enough. There was two adults and 3 kids (my friend and I on a end of summer trip). Check in was simple. No info other than the pool was not working and when to get food. There was no perks like water or coffee set up. The website said it had a restaurant. Not only did it not have a restaurant but the breakfast the first day was horrible. Cardboard sausage patties, cereal, make your own waffle. The only fruit was bananas and apples. Still partially frozen bagels, Costco muffins and dry fruit loops. With the pool out of service we had to take the kids across the parking lot to the neighbouring hotel. Where the pool room was exhaustingly hot. But at least the lobby had some water to refill drinks. Staff was nice enough and the next breakfast was ok but still running out of stuff and nothing seemed fresh. The room was also problematic. Broken shower curtain, busted shampoo holder off wall, air conditioner kept us awake making a horrible noise all night. The worst was that we came back the first day in the evening and they hadn’t even come in and exchanged our towels or made our beds. I’ve never experienced no house keeping before. All in all I wouldn’t recommend or be back.

The property was good. Check in was horrendous, they need 2 staff on the desk, or at least put up a notice like "back in 10 minutes" as example, if nobody available. The desk clerk had to leave the desk to attend to other matters, so we waited for over 10 minutes for his return.

The property was good. Check in was horrendous, they need 2 staff on the desk, or at least put up a notice like "back in 10 minutes" as example, if nobody available. The desk clerk had to leave the desk to attend to other matters, so we waited for over 10 minutes for his return.

Breakfast wasn't very good. Eggs were rubber and sausage was tough. Everything else was perfect for what we needed.

Breakfast wasn't very good. Eggs were rubber and sausage was tough. Everything else was perfect for what we needed.

I will say i do book alot around the Brantford area and i have to say is that the 2 times i stayed at your location i could not sleep on those beds, they are to soft and woke up both visits with back pains and even my recent visit. Im not lying because i do enjoy staying at your location. Everything is perfect just the beds

I will say i do book alot around the Brantford area and i have to say is that the 2 times i stayed at your location i could not sleep on those beds, they are to soft and woke up both visits with back pains and even my recent visit. Im not lying because i do enjoy staying at your location. Everything is perfect just the beds

Breakfast selection was poor , the coffee was awful.

Breakfast selection was poor , the coffee was awful.

Amazing hotel and amazing rooms. The area is just a bit far from everything

Amazing hotel and amazing rooms. The area is just a bit far from everything

Nice and neat environment

Nice and neat environment

The bathroom fans dont work and they are filthy.

The bathroom fans dont work and they are filthy.

The 1 bedroom suite layout was very practical and clean. The two entertainment stations was ideal for the kids and ourself.Overall positive experience with the family.

The 1 bedroom suite layout was very practical and clean. The two entertainment stations was ideal for the kids and ourself.Overall positive experience with the family.

Took the family for a road trip to Brantford Ontario, this hotel was very clean, free breakfast, decent gym, it has a swimming pool and the room was very nice, with a small kitchen, free wifi. I would rate the property a 9.5/10; if I had to leave some feedback it would be that the pillows were very flat (being picky) and the swimming pool was quite cold, in fact I believe I discovered an Oprah singer in me I didn’t know existed. I would highly recommend this hotel for business or pleasure.

Took the family for a road trip to Brantford Ontario, this hotel was very clean, free breakfast, decent gym, it has a swimming pool and the room was very nice, with a small kitchen, free wifi. I would rate the property a 9.5/10; if I had to leave some feedback it would be that the pillows were very flat (being picky) and the swimming pool was quite cold, in fact I believe I discovered an Oprah singer in me I didn’t know existed. I would highly recommend this hotel for business or pleasure.

Loved our room.

Loved our room.

Clean, comfortable beds, quiet I slept like a baby 👶 Thank you 😊

Good location for me.

Good location for me.

Clean, comfortable beds, quiet I slept like a baby 👶 Thank you 😊

convenient location

convenient location