Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic

Old hotel, room picture look a new but very used rooms need update.

I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.

Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.

Terrible WiFi. Had to use the lobby for WiFi - manager didn’t seem to care

Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.

Staff was amazing

During the entire week we were at the hotel, the air conditioning did not work well. The day we arrived it was necessary to change rooms. We visited five rooms and all had the same problem. Finally we were provided with a fan to get us through our stay. The other inconvenience we had was that I paid the total cost of the room for two people from Canada and when we arrived at the hotel they charged me the VAT tax for a value of 359,682 Colombian dollars, approximately 124 $CA, because as a Colombian citizen in immigration they did not stamp my passport, since I did the electronic procedure to enter the country Ckeck-Mig and they do not stamp it. The explanation they gave me was that since my passport was not stamped, I was charged this tax, which I would have avoided with the stamp. Totally absurd. I am going to file a right of petition to the Ministry of Foreign Affairs so that they can explain to me if what the hotel did is legal or not. Finally, I had another disappointment, since from Canada I quoted the possibility of receiving my two children in the same room for a few days, since the room had two double beds. I was quoted the equivalent of an additional 30$US$ per person, but the hotel charged me 150$Ca for each one, costing me approximately 425$CA each night, not that it was a 5 star hotel. this situation forced my children to get an airbnb. The truth, it was for my wife and me a total disappointment. I do not recommend this hotel as a vacation destination.

The hotel have everything. But nothing work properly. Breakfast. Gym etc.

The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5

I like the attention the service ..

Towels an linen low condition, very noisy AC, 18 floor pool needed cleaning, building entrance and so rounding areas blocked and un-walkable, closing the billvery time consuming

Staff was wonderful

Overall the property in very good conditions and the staff was very kind

Overall, its good for its value. Food needs more variety, AC in rooms are terrible. Natives also by the door to acost you as soon as you step out. Front door security does nothing in that regard.

A

The location is bar none. Across from a great beach, right by the hop on hop off juan valdez stop. The building is very nice and clean. The rooms are spacious and comfortable. I bought the all inclusive and the food was great. The pool is clean and right by the snacks and drinks. The ride to the pier/ downtown is 12000 or 5usd right from the hotel taxi depot. Right behind the hotel is a highly walkable thoroughfare with shops and restaurants.

I stayed here with one of my girlfriends for a week. The hotel itself was fine. Rooms were good enough and the location was good (across from the beach and a $2 uber to the downtown area where we spent most of our time. What was extremely unacceptable was the behaviour of the hotel staff. They were so CREEPY and made my friend and I very uncomfortable. One of the men obsessively texted and called me on whatsapp - I did not give him my number so he must have got it from the hotel information. Another staff member called into the hotel room at 3am asking if my friend wanted company. We would avoid certain areas of the hotel so we wouldn’t have to see these people. No where else during our trip did we feel this uncomfortable as young women. Extremely upset that this happened. We didn’t want to complain either because the guy that called into our room seemed like the night manager so we didn’t know who to go to. Don’t stay here unless you have a guy with you.

I don't like the property

Nice hotel. Very good restorante

The beach at the doors. Excellent Walking at night / safe

Thanks!

The hotel was nice and you get what you pay for with the all inclusive. I did like breakfast and lunch but I was never impressed with there lunch selections . Th A/C I’m my room was bad , it only got my room cool enough to be tolerable . But definitely not cool . I brought it to the hotel staff attention a number of times but I will have to assume that’s how there AC’s work . I did enjoy a few nights at there disco and it was fun and the staff was friendly . The entire staff that worked in the kitchen was great . My rating would absolutely be a lot higher if it was not for the AC

The property was nice and the staff were friendly. Very few staff spoke English but were willing to figure it out with google translate or finding a staff that spoke English. Beach was closed by Tourism Police at 6pm every night. We were there during a heat wave and our air conditioner didn't work so they were happy to move us room and get us a fan. Be careful of the tour guys right outside the hotel. If is better behind hotel at Citysight Seeing Tours. Reasonable prices that didn't go up if you weren't Spanish speaking. Make sure you confirm taxi price before leaving the hotel.

One of the best hotels in Cartagena Boca Grande area. All the staff are very polite and helpful in anything you need. I've booked all-inclusive room with my couple and all the food, beverages, included was awesome. The beach is very nice. I would definitely come back here soon.

Place is Ok... if you smoke... don't go there, they treat you like you have a disease...only one smoking area outside the hotel in a corner super dirty and all sales people harass you... Also, their elevators are a completed joke prepare to take 10 to 15 minutes before you get to your room or the lobby (It will take you to every single floor) As a smoker I will never go to this place again.

Excellent customer service, good food and excellent location

Staff was rude Pan handlers were relentless

N/a

Property is very noise, dirty, customer service is very bad, rude, don't speak English...... Vesna

I liked it because it was quite clean, staff was super friendly. The way that treat your guest is horrible, my best friend’s family was in Cartagena and they came over to say hi and drink something but a supervisor immediately ordered a security guy to hold the elevator. He stated that they dont accept visitors because of security reasons but if i pay fee per visitor it wouldnt be an issue.

The furniture and facilities are very outdated. The staff is very friendly, food in the buffet is good. The pool area is always crowded and is not as pretty as it seems in the pictures. The rooms air conditioners don’t work well. However, the location is great and there are a lot of shopping places and restaurants walking distance. Taxis are always available downstairs too, and they are very cheap. Beach os across the street and is beautiful, just have to be aware of the people trying to sell you products as they are very insistent.