Legitimately one of the worst hotel experiences we have ever had. We required late check in as we drove down early morning from Canada for Farm Aid and arrived after 11pm. The first entrance we tried to access the hotel was closed after 11pm so we had to walk around the building to access the other entrance. To enter there, you require a room key. After getting inside, reception/check in is on the second floor & elevators require the tap of a room key as well. Shifts were changing so we had to wait to get checked in. The staff member finally got us checked in and did not provide any insight on parking facilities or where/how to access them. We first entered the hospital/staff/visitor parking garage as we were unaware it was separate from hotel. After leaving parking garage we saw the hotel lot. The lot for the hotel is far too small for the size of the hotel & there were no spots left. We went into reception to ask what to do and got told it happens with a chuckle, and to use the parking garage but it does not connect to hotel so we must walk back to hotel. We went to park in the garage and noticed signs saying unauthorized vehicles will be towed, returned to reception and they said it is fine, just leave parking ticket in windshield. Returned to garage, then on walk back, a spot in hotel lot finally opened. Wasted 45mins to park. Then once finally in room, disappointed. Rooms are outdated, dirty, many issues. No handle on drawer, lights out, no bathroom fan- moisture on roof

Legitimately one of the worst hotel experiences we have ever had. We required late check in as we drove down early morning from Canada for Farm Aid and arrived after 11pm. The first entrance we tried to access the hotel was closed after 11pm so we had to walk around the building to access the other entrance. To enter there, you require a room key. After getting inside, reception/check in is on the second floor & elevators require the tap of a room key as well. Shifts were changing so we had to wait to get checked in. The staff member finally got us checked in and did not provide any insight on parking facilities or where/how to access them. We first entered the hospital/staff/visitor parking garage as we were unaware it was separate from hotel. After leaving parking garage we saw the hotel lot. The lot for the hotel is far too small for the size of the hotel & there were no spots left. We went into reception to ask what to do and got told it happens with a chuckle, and to use the parking garage but it does not connect to hotel so we must walk back to hotel. We went to park in the garage and noticed signs saying unauthorized vehicles will be towed, returned to reception and they said it is fine, just leave parking ticket in windshield. Returned to garage, then on walk back, a spot in hotel lot finally opened. Wasted 45mins to park. Then once finally in room, disappointed. Rooms are outdated, dirty, many issues. No handle on drawer, lights out, no bathroom fan- moisture on roof

Good value for the price, but toiletries are not provided even though the bottles are placed on the wall in the shower; very deceiving. When we asked for some body wash, it took some time to arrive and was not what we asked for.

Clean, comfortable stay for a night. Pleasant and helpful staff.

I always enjoy staying at Albany Med Hilton

I always enjoy staying at Albany Med Hilton

concerns about vehicle safety overnight

concerns about vehicle safety overnight

Excellent choice for anyone that has someone in care at Albany Medical Center

Excellent choice for anyone that has someone in care at Albany Medical Center

The staff were extremely helpful. This facility is perfect for anyone needing to be close to Albany Medical Center. Very clean and comfortable facility! Five stars for sure!

The staff were extremely helpful. This facility is perfect for anyone needing to be close to Albany Medical Center. Very clean and comfortable facility! Five stars for sure!

It was great, no problems

It was great, no problems

The property was clean overall but my room had a cigarette smoke smell

The property was clean overall but my room had a cigarette smoke smell

Nothi g. Not helpful snd couldn't be bothered

Nothi g. Not helpful snd couldn't be bothered

Have stayed her in multiple occasions. Each time the stay has been pleasant. Clean, quiet and convenient location. Restaurant and Starbucks accessible through hotel.

Have stayed her in multiple occasions. Each time the stay has been pleasant. Clean, quiet and convenient location. Restaurant and Starbucks accessible through hotel.

Good stay

Good stay

Very close to hospital and so convenient to park. Staff very helpful

Very close to hospital and so convenient to park. Staff very helpful

This hotel was very nice. Only wish the restaurant/bar stayed open later.

This hotel was very nice. Only wish the restaurant/bar stayed open later.

I like the convenience of it being next to the hospital.

I like the convenience of it being next to the hospital.

What I expected.

What I expected.

Safe section of town, with easy access to shops and restaurants.

Safe section of town, with easy access to shops and restaurants.