Perfect location. Fantastic breakfast and well made drinks in the bar. Welcoming and helpful staff.

Amazing staff which was incredibly helpful 24/7. Great bar area with great service.

Amazing staff which was incredibly helpful 24/7. Great bar area with great service.

I recently stayed at Bergen Harbour Hotel, WorldHotels Crafted, and found the experience to be a bit underwhelming and disappointing. Firstly, we had booked and paid in advance for a standard room 16sq metres as advertised. However, upon arrival at the hotel, we were allocated a smaller room approximately 11 square metre and if you include the very small bathroom an additional 2.88 sq metres. There was a large window with no blinds, and the ceiling was slanted, so that getting out of the bed on one side, I had to bend my head, otherwise my head would have hit the slanted ceiling. We immediately raised this issue with the hotel staff and spoke to the manager and requested to be moved to the larger room as per our reservation, that is 16 sq metre, standard room. Unfortunately, despite our request and presenting our booking details, the hotel refused to honour the reservation or offer us the correct room. They did offer a superior room but we would have had to paid the additional cost, we decline the offer as did not want to pay extra. All we wanted was the standard room that we had reserved. Another disappointment was the Breakfast. The selection was limited, and the quality of what was available left much to be desired. For example, the scrambled eggs were lukewarm, which is never a good start to the day. The receptionist had a brusque demeanour, and made our stay less warm and inviting. While the location is excellent, there is room for improvement in customer service.

I recently stayed at Bergen Harbour Hotel, WorldHotels Crafted, and found the experience to be a bit underwhelming and disappointing. Firstly, we had booked and paid in advance for a standard room 16sq metres as advertised. However, upon arrival at the hotel, we were allocated a smaller room approximately 11 square metre and if you include the very small bathroom an additional 2.88 sq metres. There was a large window with no blinds, and the ceiling was slanted, so that getting out of the bed on one side, I had to bend my head, otherwise my head would have hit the slanted ceiling. We immediately raised this issue with the hotel staff and spoke to the manager and requested to be moved to the larger room as per our reservation, that is 16 sq metre, standard room. Unfortunately, despite our request and presenting our booking details, the hotel refused to honour the reservation or offer us the correct room. They did offer a superior room but we would have had to paid the additional cost, we decline the offer as did not want to pay extra. All we wanted was the standard room that we had reserved. Another disappointment was the Breakfast. The selection was limited, and the quality of what was available left much to be desired. For example, the scrambled eggs were lukewarm, which is never a good start to the day. The receptionist had a brusque demeanour, and made our stay less warm and inviting. While the location is excellent, there is room for improvement in customer service.

It was a great location, minutes from Bryggen and restaurants. Unfortunately, the hotel does not have AC and Bergen was having an unusual heatwave. Breakfast was wonderful with lots of options.

It was a great location, minutes from Bryggen and restaurants. Unfortunately, the hotel does not have AC and Bergen was having an unusual heatwave. Breakfast was wonderful with lots of options.

Room very tiny and has no amenities at all. The reception (old lady) was very rude and unprofessional

Room very tiny and has no amenities at all. The reception (old lady) was very rude and unprofessional

The Norwegian breakfast was amazing. It offered something for everyone. It was top notch quality. Check in was easy and staff was helpful to orient me to the area. Also front desk assisted me in calling a taxi for transport to airport.

Perfect location, great staff.

They don't have staff staying over night so i couldn't get the wake up call .

They don't have staff staying over night so i couldn't get the wake up call .

Room was small but the owners were so warm and friendly. Right down by all the activities in Bergen. Great place to stay.

Room was small but the owners were so warm and friendly. Right down by all the activities in Bergen. Great place to stay.

Since I had a single room it was very very small. It would have been better with a Murphy bed for the size. The staff and breakfast were very good and location is optimal.

Since I had a single room it was very very small. It would have been better with a Murphy bed for the size. The staff and breakfast were very good and location is optimal.

Fabulous breakfast.

Fabulous breakfast.

conveniently located. The breakfast is acceptable. The room is very small and there was no AC. It was horrible. I would not advised to stay at this hotel. We book too early and we had a very bad deal

conveniently located. The breakfast is acceptable. The room is very small and there was no AC. It was horrible. I would not advised to stay at this hotel. We book too early and we had a very bad deal

Great location

Great location

We felt like the personal guests of the proprietor. Great Bryggen location!

We felt like the personal guests of the proprietor. Great Bryggen location!

Loved location, cleanliness and service from staff plus breakfast. Room bit small

Loved location, cleanliness and service from staff plus breakfast. Room bit small

Great service. Very friendly, helpful & very good breakfast. Rooms were so clean and everything looked new and clean. By the harbor & 15 min easy walk from train station. Quiet and comfortable.

Great service. Very friendly, helpful & very good breakfast. Rooms were so clean and everything looked new and clean. By the harbor & 15 min easy walk from train station. Quiet and comfortable.

Very helpful staff, compact room but comfortable for short stay. Great breakfast!

Very helpful staff, compact room but comfortable for short stay. Great breakfast!

Excellent central locale. Rooms a bit cramped but good value.