We were extremely satisfied with our room, the courtesy of the staff. They were very accommodating for our senior dog.

We were extremely satisfied with our room, the courtesy of the staff. They were very accommodating for our senior dog.

Decent hotel at a fair price

Decent hotel at a fair price

The staff was extremely rude and never on the same page as the other staff. Poor communication and poorly trained.Unprofessionalism was unacceptable. No fresh towels or garbage taken.

The staff was extremely rude and never on the same page as the other staff. Poor communication and poorly trained.Unprofessionalism was unacceptable. No fresh towels or garbage taken.

We had a very mixed experience with this hotel. It was the worst check-in experience we’ve ever had. Check in is supposed to be 3pm, we arrived about 5:30pm and they didn’t have a clean room for us yet. We came back at 7:30pm and they found us a room finally. Or so we thought. We booked a 1 bedroom suite with a separate bedroom and when we walked into the room I noticed it was only a cheaper single studio room. So we had to haul all of our luggage back down to the front desk and tell them they gave us the wrong room. The employee tried to say that’s what I booked and that’s all they have, which was not true. Eventually someone else showed up and said she’s still cleaning some rooms!? This is about 5 hours past the check-in time they advertise. She said there was one of the suites available. They were going to give it to the person behind us that was waiting because he also got the wrong room and was waiting for a clean suite. They finally got us in a room. It was a handicapped accessible room which was fine except the shower was very short and made for someone in a wheelchair. The room itself was very clean and comfortable and well stocked. The bed in the bedroom was comfortable enough but the couch fold out bed in the living room for our adult son was terrible. He said he could feel the bars of the frame through the thin mattress. The check-in process I give one star and the room I give 4 stars. Not being able to get the room I paid for until almost 8 pm is ridiculous.

We had a very mixed experience with this hotel. It was the worst check-in experience we’ve ever had. Check in is supposed to be 3pm, we arrived about 5:30pm and they didn’t have a clean room for us yet. We came back at 7:30pm and they found us a room finally. Or so we thought. We booked a 1 bedroom suite with a separate bedroom and when we walked into the room I noticed it was only a cheaper single studio room. So we had to haul all of our luggage back down to the front desk and tell them they gave us the wrong room. The employee tried to say that’s what I booked and that’s all they have, which was not true. Eventually someone else showed up and said she’s still cleaning some rooms!? This is about 5 hours past the check-in time they advertise. She said there was one of the suites available. They were going to give it to the person behind us that was waiting because he also got the wrong room and was waiting for a clean suite. They finally got us in a room. It was a handicapped accessible room which was fine except the shower was very short and made for someone in a wheelchair. The room itself was very clean and comfortable and well stocked. The bed in the bedroom was comfortable enough but the couch fold out bed in the living room for our adult son was terrible. He said he could feel the bars of the frame through the thin mattress. The check-in process I give one star and the room I give 4 stars. Not being able to get the room I paid for until almost 8 pm is ridiculous.

The staff was great. I was disappointed to find my room still dirty. I found toothpaste in the sink, counters in bathroom were still dirty and the floor next to the bed was dirty.

The staff was great. I was disappointed to find my room still dirty. I found toothpaste in the sink, counters in bathroom were still dirty and the floor next to the bed was dirty.

The property seems great, so far, near enough to restaurants. They do not offer continental breakfast.

The property seems great, so far, near enough to restaurants. They do not offer continental breakfast.

Nice stay

Nice stay

Over booked so my friends had to change hotels. Highest dog cost vs other candlewoods.

Over booked so my friends had to change hotels. Highest dog cost vs other candlewoods.

Got to the hotel and no room available They sent me to a different hotel which I did appreciate but I wanted the kitchenette which the other hotel didn’t have

Got to the hotel and no room available They sent me to a different hotel which I did appreciate but I wanted the kitchenette which the other hotel didn’t have

The staff was super helpful and friendly.

TV was a bit small but I wasn’t there to watch tv all and all great time….

The staff was super helpful and friendly.

TV was a bit small but I wasn’t there to watch tv all and all great time….

I booked a 1 bedroom queen suite in May well before our visit inAugust. Arrived at 10 PM on 08/02/24 to a rude and unhelpful front desk staff, Tyler. We were in Bismarck for the dog show. He informed me the pet fee was $50 even though the booking listing on Orbitz said $25 per stay. I picked up the key and when I opened the room it was 2 beds but with no separate bedroom, no living room, no kitchen, no refrigerator, and no sleeper sofa. I specifically booked a one bedroom suite with kitchen! When approached again at desk to inform Tyler of the mistake I was told that no 1 bedroom suite was available and no refund. Tyler said all rooms are same price as well, so no adjustment in my nightly rate for the smaller room lacking amenities which I had I booked! The hotel was quite dingy and dirty and dank! The room was musty and foul smelling. My party of two adults one dog ended up leaving the horrible place at nearly midnight, good riddance to the unfriendly staff. Tyler billed me for the 2 nights $422.80 plus pet fee of $53 even as I explained I required a room with living room and kitchen. We ended up leaving after he grudgingly cancelled the reservation and we were left without a place to stay. We did eventually find, about two hours later, a place to stay. Needless to say our dog show with ring time at 8AM the next morning was a disaster and the Bismarck weekend too. Recommend avoiding this hotel and would give it a zero in customer service, cleanliness and politeness.

I booked a 1 bedroom queen suite in May well before our visit inAugust. Arrived at 10 PM on 08/02/24 to a rude and unhelpful front desk staff, Tyler. We were in Bismarck for the dog show. He informed me the pet fee was $50 even though the booking listing on Orbitz said $25 per stay. I picked up the key and when I opened the room it was 2 beds but with no separate bedroom, no living room, no kitchen, no refrigerator, and no sleeper sofa. I specifically booked a one bedroom suite with kitchen! When approached again at desk to inform Tyler of the mistake I was told that no 1 bedroom suite was available and no refund. Tyler said all rooms are same price as well, so no adjustment in my nightly rate for the smaller room lacking amenities which I had I booked! The hotel was quite dingy and dirty and dank! The room was musty and foul smelling. My party of two adults one dog ended up leaving the horrible place at nearly midnight, good riddance to the unfriendly staff. Tyler billed me for the 2 nights $422.80 plus pet fee of $53 even as I explained I required a room with living room and kitchen. We ended up leaving after he grudgingly cancelled the reservation and we were left without a place to stay. We did eventually find, about two hours later, a place to stay. Needless to say our dog show with ring time at 8AM the next morning was a disaster and the Bismarck weekend too. Recommend avoiding this hotel and would give it a zero in customer service, cleanliness and politeness.

One room flooded from the floor above and smelled moldy. The other room smelled like dog pee. The front desk asked if we wanted a room freshener.

One room flooded from the floor above and smelled moldy. The other room smelled like dog pee. The front desk asked if we wanted a room freshener.

Dirty and nobody's front desk most of the time.

Dirty and nobody's front desk most of the time.

Untrained staff

Untrained staff

It was good no issues.

It was good no issues.