Fantastic hotel! Super comfortable beds!

Fantastic hotel! Super comfortable beds!

Beautiful hotel, busy front desk. Was not told about breakfast, wifi, etc but I figured it all out. Had to change rooms due to a/c not cooling properly. Front desk made it an easy process. Breakfast was amazing! My new go to place when in the area.

Beautiful hotel, busy front desk. Was not told about breakfast, wifi, etc but I figured it all out. Had to change rooms due to a/c not cooling properly. Front desk made it an easy process. Breakfast was amazing! My new go to place when in the area.

I was assigned to a room below what I reserved without being informed. When I returned later to tell the staff we needed a room with double beds, not a single. I was told “oh yes, we see that is what you reserved but we didn’t have any available when you checked in, so we just placed you in another room”. We did get to move rooms, however, ther restroom door was broken and would not open or close properly.

I was assigned to a room below what I reserved without being informed. When I returned later to tell the staff we needed a room with double beds, not a single. I was told “oh yes, we see that is what you reserved but we didn’t have any available when you checked in, so we just placed you in another room”. We did get to move rooms, however, ther restroom door was broken and would not open or close properly.

Staff friendly and hood amenities, excellent breakfast

The internet was offline all day and night. Staff had to walk us to our room to let us in manually each time we left and came back. Which they were annoyed if they had already let us in. Had to leave to pull cash out in order to buy from kitchen and bar. Beds were in absolute horrible condition

Clean and quiet. Food was good for breakfast.

We booked our room via Expedia 10 days in advance. After we drove with our 2 kids three hours to the property to check in it was 11:30p. They then informed us that despite the reservation, they weren’t going to give us a room because they gave it to someone else. They never called or texted us nor did they help relocate us. They dumped the whole oversell problem onto Expedia, stating that it they had pinged Expedia earlier to tell us. They said that roughly 8 other people were in the same boat that day, including an elderly couple that arrived at 10p and two people who hadn’t checked in yet (and whom they hadn’t bothered informing either.) I would not recommend this hotel.

Air conditioner

The hotel is nice. The front desk staff was nice but are young and appear bored. They are not only running the front desk but also the bar, the food service,… This is a lot of back & forth between customers. Breakfast was ordinary but ok. Our room was very clean. Bed was comfortable. Carpet outside elevators was a little dirty. There is a front desk employee named Brady who was wonderful! Very friendly, attentive and a good bar tender! He should be recognized for his good customer service skills! Overall, stay was ok.

Staff was really friendly. Rooms were large and clean. We had a good time.

Staff was really friendly. Rooms were large and clean. We had a good time.

Clean and easy access

Very humid in the room.

Clean and easy access

Very humid in the room.

Clean

Very clean and accommodating. Staff was great and I’d stay here anytime that I needed a place near Austin again.

Very clean and accommodating. Staff was great and I’d stay here anytime that I needed a place near Austin again.

Mostly okay. I don’t think the fridge in the room ever got cold enough. HATE the frosted glass in the bathroom door- it lets out all the light which interrupts another person’s sleep if someone has to make a potty trip in middle of the night. Friendly service, and the room was clean.

Mostly okay. I don’t think the fridge in the room ever got cold enough. HATE the frosted glass in the bathroom door- it lets out all the light which interrupts another person’s sleep if someone has to make a potty trip in middle of the night. Friendly service, and the room was clean.

Its very important for staff member dont come early to end breakfast . Or can ask guest to we will pickup breakfast in next 5 min. To try to rush things when guest are in diners or eating. I have been to other other property. Staff members are have more Curtesy.

Its very important for staff member dont come early to end breakfast . Or can ask guest to we will pickup breakfast in next 5 min. To try to rush things when guest are in diners or eating. I have been to other other property. Staff members are have more Curtesy.

I would stay here again.

I would stay here again.

Our first stay at this location. Across the street from Haute Spot concert venue. Just walked over. Lobby clean, lots of seating with free breakfast in the morning. Staff friendly, really cared.

Our first stay at this location. Across the street from Haute Spot concert venue. Just walked over. Lobby clean, lots of seating with free breakfast in the morning. Staff friendly, really cared.

Amazing

Clean

Clean