The historic hotel was comfortable and the breakfast was amazing. The view over the city was beautiful.

The historic hotel was comfortable and the breakfast was amazing. The view over the city was beautiful.

Other reviews reflect that the property is dated, which is accurate. They are renovating floor by floor, which is helpful. We stayed in a suite, which included an extra room with a foldout couch. No AC in the bedroom, but a wall unit in the extra room. After a few hours of attempting to sleep in the warm bedroom, we moved to the other room for the remainder of our stay. It was comfortable. However, the AC wall unit was not mounted in the window, so after a few hours, the captured liquid dripped continually onto the carpet into a puddle. Breakfast was plentiful, but average quality. The hotel staff were friendly, but not helpful in assisting with general tourist questions and sites. As a final send-off, our very friendly staff person ordered a taxi to the airport for us, and then mistakenly directed us to the wrong car. He loaded our luggage, the car left, and we ended up in the city at restaurant. We had to convince the driver to take us to the airport and paid double the cost. Overall we had a very average to below average experience. The hotel is inexpensive, and we got wat we paid for. I would not return.

Other reviews reflect that the property is dated, which is accurate. They are renovating floor by floor, which is helpful. We stayed in a suite, which included an extra room with a foldout couch. No AC in the bedroom, but a wall unit in the extra room. After a few hours of attempting to sleep in the warm bedroom, we moved to the other room for the remainder of our stay. It was comfortable. However, the AC wall unit was not mounted in the window, so after a few hours, the captured liquid dripped continually onto the carpet into a puddle. Breakfast was plentiful, but average quality. The hotel staff were friendly, but not helpful in assisting with general tourist questions and sites. As a final send-off, our very friendly staff person ordered a taxi to the airport for us, and then mistakenly directed us to the wrong car. He loaded our luggage, the car left, and we ended up in the city at restaurant. We had to convince the driver to take us to the airport and paid double the cost. Overall we had a very average to below average experience. The hotel is inexpensive, and we got wat we paid for. I would not return.

This hotel needs a serious refurbish. It looks nothing like the photos. The restaurants on site are good but the rooms are run down. Location is convenient.

This hotel needs a serious refurbish. It looks nothing like the photos. The restaurants on site are good but the rooms are run down. Location is convenient.

Amazing hotel very nice breakfast great location

Amazing hotel very nice breakfast great location

Great place very central

Very helpful receptionist staff, excellent coffee in the lobby area

Very helpful receptionist staff, excellent coffee in the lobby area

Stayed one night before leaving Kazakhstan. Comfortable bed and convenient location

Stayed one night before leaving Kazakhstan. Comfortable bed and convenient location

Beautiful property and clean

Beautiful property and clean

Staff is not helpful- i had three suitcases however no help from staff.

Staff is not helpful- i had three suitcases however no help from staff.

cheap airport transfer using “YandexGO” app (airport wifi useless so ensure you’ve access to international data or buy local SIM to use - cost gbp 6 for 30+ minutes journey). hotel is significantly updated soviet era tower unlike headline promotion photo on website but smart & posh internally with lots of adjacent restaurants (up huge external staircase- no obvious lift & no connection from lobby). quick efficient friendly check in, clerk a mine of useful local transport info (bus 12 from stop opposite takes 25 minutes to reach ski lift and resort with snow in April for gbp 40pence). lots of good lifts in hotel, room old but fine- breakfast very good

cheap airport transfer using “YandexGO” app (airport wifi useless so ensure you’ve access to international data or buy local SIM to use - cost gbp 6 for 30+ minutes journey). hotel is significantly updated soviet era tower unlike headline promotion photo on website but smart & posh internally with lots of adjacent restaurants (up huge external staircase- no obvious lift & no connection from lobby). quick efficient friendly check in, clerk a mine of useful local transport info (bus 12 from stop opposite takes 25 minutes to reach ski lift and resort with snow in April for gbp 40pence). lots of good lifts in hotel, room old but fine- breakfast very good

Consistently good

Consistently good

Good value for the money. Great breakfast!

Good value for the money. Great breakfast!

good stuff, nice restaurants

good stuff, nice restaurants

for the last sevral years, I have been in this hotel. now this hotel is getting better and better of all areas. service, facilities, and cleanness. i give claps to the new management team.

for the last sevral years, I have been in this hotel. now this hotel is getting better and better of all areas. service, facilities, and cleanness. i give claps to the new management team.

A amazing experience,,,,strongly recommended hotel accommodation and restaurants,,,centrally located in almaty Kazakhstan

A amazing experience,,,,strongly recommended hotel accommodation and restaurants,,,centrally located in almaty Kazakhstan

Openness and nice view.

Openness and nice view.

Staffs are very slow and disobedient.