1) the aircon system is so old n noisy. Unless you can survive without aircon in the tropical weather, it roaring noise constantly was unbearable and unpleasant. 2) I rate it as paying a 5 star hotel rate for a 3 star hotel experience, especially by Chang Mai standard. I thought i would get a comfortable & restful & pleasant stay in Chang Mai. Disappointingly, none of that i experienced. 3) tried to ring front desk on at least 3 occasions on the first 2 days, it rang out and no answer and no call back. Until another try at 1:30/2 am as really couldnt sleep due the noisy aircon then finally got a response; yet hotel couldnt solve the problem which appeared that they were well aware that their old aircon system noisy issue or at least had had complaints before. 4) the restaurant downstairs was packed to being unpleasant the 4 mornings that i was there, felt like more of a 3-star group tour class hotel. I chose not to dine there. 5) it is right next to a night market and not many 5-star hotel class appropriate range of restaurants or bars 6) the 1.2 m deep only pool and was used by kids, perhaps due to the kids pool was closed for repair. Again for a 5 star hotel, one would expect at least one if not more decent swimming pools. 7) as i checked in, the room rate that i was charged for a Melia room (which was the lowest grade) through a Hotels.com booking was the going rate of a premium suite at time online. I didnt feel the hotel was trying to improve that disappointment.

1) the aircon system is so old n noisy. Unless you can survive without aircon in the tropical weather, it roaring noise constantly was unbearable and unpleasant. 2) I rate it as paying a 5 star hotel rate for a 3 star hotel experience, especially by Chang Mai standard. I thought i would get a comfortable & restful & pleasant stay in Chang Mai. Disappointingly, none of that i experienced. 3) tried to ring front desk on at least 3 occasions on the first 2 days, it rang out and no answer and no call back. Until another try at 1:30/2 am as really couldnt sleep due the noisy aircon then finally got a response; yet hotel couldnt solve the problem which appeared that they were well aware that their old aircon system noisy issue or at least had had complaints before. 4) the restaurant downstairs was packed to being unpleasant the 4 mornings that i was there, felt like more of a 3-star group tour class hotel. I chose not to dine there. 5) it is right next to a night market and not many 5-star hotel class appropriate range of restaurants or bars 6) the 1.2 m deep only pool and was used by kids, perhaps due to the kids pool was closed for repair. Again for a 5 star hotel, one would expect at least one if not more decent swimming pools. 7) as i checked in, the room rate that i was charged for a Melia room (which was the lowest grade) through a Hotels.com booking was the going rate of a premium suite at time online. I didnt feel the hotel was trying to improve that disappointment.

Very nice Staff and Good Breakfast. Close to night market.

The property is beautiful. Rooms are spacious and modern. The staff is incredible - friendly and attentive, remembering our drink order each time we visited the bar and also that it was our honeymoon. Location is walkable and we were able to visit multiple night markets. 10/10 highly recommend. Top notch experience.

Very large rooms with lovely bathroom, big shower area. The mattress was extremely comfortable! Lovely pool & many options for a delicious breakfast. Location is very good, short walk to night markets. Would stay here again!

This property is perfect if you stay in Chiang Mai. The staff is friendly and just across the night bizarre market. I would definitely stay here again.

Staff were friendly, hospitable, and helpful. Khop khun kha. :)

Staff were friendly, hospitable, and helpful. Khop khun kha. :)

Beautiful hotel. Room was modern and we had a wonderful view of the mountains. Rooftop bar also had spectacular views. Staff were very kind and helpful.

Beautiful hotel. Room was modern and we had a wonderful view of the mountains. Rooftop bar also had spectacular views. Staff were very kind and helpful.

Service offerings are limited compared to other 5 star hotels in Thailand House keeping is inconsistent Tv in the room barely works, remote control in some times responsive and chrome cast always drops out and then issues with trying to reconnect Your welcome drink is a glass of water nothing else not even a cold towel Guest services argue with you upon leaving a review

Service offerings are limited compared to other 5 star hotels in Thailand House keeping is inconsistent Tv in the room barely works, remote control in some times responsive and chrome cast always drops out and then issues with trying to reconnect Your welcome drink is a glass of water nothing else not even a cold towel Guest services argue with you upon leaving a review

This is my 2nd time visit Melia Hotel Nothing’s complain for all the time

This is my 2nd time visit Melia Hotel Nothing’s complain for all the time

Nice

Nice

Excellent location and breakfast buffet, close to everything and night market as well

Excellent location and breakfast buffet, close to everything and night market as well

BREAKFAST is better thani what I expected.

BREAKFAST is better thani what I expected.

Amazing hotel, great location

Amazing hotel, great location

The service from every one was 100/100 👌

The service from every one was 100/100 👌

The stay was really comfortable and the staffs are nice and friendly. Only trouble I had was, the water didn't drain well in the shower booth.

The stay was really comfortable and the staffs are nice and friendly. Only trouble I had was, the water didn't drain well in the shower booth.

Excellent hotel. The sky bar experience is fabulous.

Excellent hotel. The sky bar experience is fabulous.

Location is great. Staff is wonderful. Pool was smaller than seen in photos. Hotel is a bit worn down, needs some updating.

Location is great. Staff is wonderful. Pool was smaller than seen in photos. Hotel is a bit worn down, needs some updating.

Everything is good

Everything is good