I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.

I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.

Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.

Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.

Nice location. Courteous staff. Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for. Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.

Nice location. Courteous staff. Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for. Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.

Very bad and dirty and not worth a fraction of the price

Very bad and dirty and not worth a fraction of the price

Staff were excellent always willing to help

Staff were excellent always willing to help

Decent hotel, small rooms- at least the 'classic' ones. Nice restaurant with good service. Helpful staff. Location is good. Nice pubs nearby. Nothing comes to mind that i can complain about. Just a funny incident - The reception guy was fast asleep & snoring when i checked out at 04:00 AM in the morning as i had an early morning flight. Thank god i cleared my dues the previous night! All in all i would recommend this place for a short stay of 2-3 days. 4 stars from me.

Decent hotel, small rooms- at least the 'classic' ones. Nice restaurant with good service. Helpful staff. Location is good. Nice pubs nearby. Nothing comes to mind that i can complain about. Just a funny incident - The reception guy was fast asleep & snoring when i checked out at 04:00 AM in the morning as i had an early morning flight. Thank god i cleared my dues the previous night! All in all i would recommend this place for a short stay of 2-3 days. 4 stars from me.

Good breakfast. Slight smell in the hallways. Towels should be bleached (they were a bit gray)

Good breakfast. Slight smell in the hallways. Towels should be bleached (they were a bit gray)

Room was clean and staff cooperative. Rooms were small.

Room was clean and staff cooperative. Rooms were small.

Pleasant Staff receptive. Cooperative Breakfast excellent good staff

Pleasant Staff receptive. Cooperative Breakfast excellent good staff

It was not a good stay at all. They are not cooperative. They change their words too frequently. One night they agreed to change my stay plan & next morning another manager disagreed with the previous commitment. I was totally unhappy with their service. They even don't feel sorry for changing their commitment too frequently. Very bad mentality people out their in charge of this hotel. I will never go again with my family. Totally disappointed.

It was not a good stay at all. They are not cooperative. They change their words too frequently. One night they agreed to change my stay plan & next morning another manager disagreed with the previous commitment. I was totally unhappy with their service. They even don't feel sorry for changing their commitment too frequently. Very bad mentality people out their in charge of this hotel. I will never go again with my family. Totally disappointed.

We stayed 3 nights. The room was comfortable. 24 hours hot shower, clean linen, and prompt room service /house keeping. All in all a decent place to choose if you have family/work in and around Bandra West/Khar/Santacruz.

We stayed 3 nights. The room was comfortable. 24 hours hot shower, clean linen, and prompt room service /house keeping. All in all a decent place to choose if you have family/work in and around Bandra West/Khar/Santacruz.

I stayed for one night. Location wise it is perfect. The staff is quite helpful. The room was clean but to be honest the bathrooms are a little dated yet still clean. For a short work trip it is ideal.

I stayed for one night. Location wise it is perfect. The staff is quite helpful. The room was clean but to be honest the bathrooms are a little dated yet still clean. For a short work trip it is ideal.

Had a decent hotel stay, but not great. Although I was told that my booking had been upgraded by the staff, the room looked very average!! The room was clean, but the bedsheets and linen were dirty. Not the cleanest bathroom, but manageable. Location and access make the property worthwhile. Wifi didn't work.

All the staff made sure to always greet us.Only the front desk staff and managers spoke English and regulary asked if we needed anything. The breakfast buffet was excellent offering both Indian and Western foods. Some items changed on a daily basis. You also have the option to order freshly cooked eggs and dosa of your liking. Room service also provided tasty and freshly made orders. They were very accomidating to those who don't eat spicy food. The room was cleaned everyday, but it was of a lower standard than it is in the West.The towels were a light grayish color and had light stains. Either they do not bleach their towels or the water is not clean. The shower tiles and shower door had mold/scum, which could be easily scrubbed with bleach. The light switches, remote controls, telephone, and walls could use a wipe down. The hotel provided what we needed during our stay. It's a great budget hotel, especially if you compare the hotel with it's immediate surroundings.

Nice Hotel in one of the Best Western Suburbs of Mumbai.

It was an ideal location for me and my family

It was an ideal location for me and my family

Wonder staff, excellent mattress (very confy), great location. The restaurants have good selection, and good value for money.

Wonder staff, excellent mattress (very confy), great location. The restaurants have good selection, and good value for money.

Great stay. Awesome staff. Very good location. Fantastic breakfast