The staff there were very nice and kind. Room was very clean. Location is great, near to shopping mall and markets. Everything was good including the morning breakfast.

The staff there were very nice and kind. Room was very clean. Location is great, near to shopping mall and markets. Everything was good including the morning breakfast.

The let down for this property was the cleanliness, on arrival there was a cookie in the power socket next to the bed closest to the door and the bathroom also lacked cleanliness. The nooks and crannies of the toilets can easily be cleaned with some bleach and elbow grease, and same with the shower. I imagine the housekeeping staff do not get enough time to do so which is a shame as the facilities outside of the room were very clean and well maintained. Breakfast was good and had a large selection of foods. I would have liked to see food items get refilled more frequently as the pasta always seemed to be empty. The staff in all areas were very nice. I got very sick and they called for a doctor to attend the property for further assistance (check up cost about 350k IDR and medications about 450K IDR) which were paid directly to the doctor and no extra cost was applied by the hotel staff. On the same note it’s unfortunate the state of the bathroom was not very inviting during this time as the grime made me feel even more sick and queasy on sight. The hotel staff called to check in on me the next day which was appreciated. My partner spent a lot of time at the rooftop bar and loved the live music and bar tending staff and would recommend spending some time up there if you do stay here.

The let down for this property was the cleanliness, on arrival there was a cookie in the power socket next to the bed closest to the door and the bathroom also lacked cleanliness. The nooks and crannies of the toilets can easily be cleaned with some bleach and elbow grease, and same with the shower. I imagine the housekeeping staff do not get enough time to do so which is a shame as the facilities outside of the room were very clean and well maintained. Breakfast was good and had a large selection of foods. I would have liked to see food items get refilled more frequently as the pasta always seemed to be empty. The staff in all areas were very nice. I got very sick and they called for a doctor to attend the property for further assistance (check up cost about 350k IDR and medications about 450K IDR) which were paid directly to the doctor and no extra cost was applied by the hotel staff. On the same note it’s unfortunate the state of the bathroom was not very inviting during this time as the grime made me feel even more sick and queasy on sight. The hotel staff called to check in on me the next day which was appreciated. My partner spent a lot of time at the rooftop bar and loved the live music and bar tending staff and would recommend spending some time up there if you do stay here.

Near the Malioboro where all action is.

Near the Malioboro where all action is.

From check-in to breakfast area to check-out, the service staff are all horrible. 1. Unattentive front desk staff that do not even take notice of you. 2. Breakfast service staff that argues with guests. I asked for the manager to attend to me. Waited for half an hour, service manager was nowhere to be see. 3. Upon checking out they asked how was my stay, i told them it was horrible and they just thanked me for my stay. No service recovery and they just waved me off. I have been to the Novotel chain multiple times but this Novotel is the absolutely worst! You are definitely better off going to other hotels in the area. Because of the horrible experience I had here, I might stay clear of the entire Novotel chain. I would advise other travellers to think twice especially for this hotel. Highly disappointing!

From check-in to breakfast area to check-out, the service staff are all horrible. 1. Unattentive front desk staff that do not even take notice of you. 2. Breakfast service staff that argues with guests. I asked for the manager to attend to me. Waited for half an hour, service manager was nowhere to be see. 3. Upon checking out they asked how was my stay, i told them it was horrible and they just thanked me for my stay. No service recovery and they just waved me off. I have been to the Novotel chain multiple times but this Novotel is the absolutely worst! You are definitely better off going to other hotels in the area. Because of the horrible experience I had here, I might stay clear of the entire Novotel chain. I would advise other travellers to think twice especially for this hotel. Highly disappointing!

Cuci was very nice and assisted us for the tours in Yogyakarta.

Cuci was very nice and assisted us for the tours in Yogyakarta.

Room is clean. Breakfast is good. Walking distance to Jalan Malioboro.

Room is clean. Breakfast is good. Walking distance to Jalan Malioboro.

Pool bar was excellent for kids to eat and play around.Rooms are neat and clean.

Pool bar was excellent for kids to eat and play around.Rooms are neat and clean.

We switched our stay from Marriott to Novotel thinking about location. We booked nearly 3 months ahead for 2 non-smoking rooms and with sofabed. When we arrived we got 2 smoking rooms telling us the hotel is full. Then sofabed received no bedding even though I confirmed a few hours before again (they charge for extra bedding). The bathroom and hotel room floor was dirty. The worst part is that there was large mold coming out of the wall which would be a hazard anywhere else. So they still said no other room available until we went downstairs and showed a picture. The next room was non smoking, but the mold on the wall was just patched up with pieces of wall paper. The front desk never asked if everything was ok afterwards nor greet when we come in. Definitely different then other Novotels and Marriotts where we usually stay. The restaurant staff was great and attentive! Wish there was a separate rating for that.

We switched our stay from Marriott to Novotel thinking about location. We booked nearly 3 months ahead for 2 non-smoking rooms and with sofabed. When we arrived we got 2 smoking rooms telling us the hotel is full. Then sofabed received no bedding even though I confirmed a few hours before again (they charge for extra bedding). The bathroom and hotel room floor was dirty. The worst part is that there was large mold coming out of the wall which would be a hazard anywhere else. So they still said no other room available until we went downstairs and showed a picture. The next room was non smoking, but the mold on the wall was just patched up with pieces of wall paper. The front desk never asked if everything was ok afterwards nor greet when we come in. Definitely different then other Novotels and Marriotts where we usually stay. The restaurant staff was great and attentive! Wish there was a separate rating for that.

Wonderful hotel, great location, lovely room, amazingly comfy bed, brilliant bar with great food and music and lovely pool. One of the best hotels have ever stayed in!

Wonderful hotel, great location, lovely room, amazingly comfy bed, brilliant bar with great food and music and lovely pool. One of the best hotels have ever stayed in!

Just beside the jogja railway station & starting of malioboro road. Superb location, good view of the city & surroundings. Gr8 breakfast, nice room. Only the bathroom doors are designed little awkward. Rest all are absolutely superb. Just go for it.

Just beside the jogja railway station & starting of malioboro road. Superb location, good view of the city & surroundings. Gr8 breakfast, nice room. Only the bathroom doors are designed little awkward. Rest all are absolutely superb. Just go for it.

Overall is good. Staffs are friendly, breakfast is good. Bathroom clean is a bit lack. Amenities not enough. Be aware that prayer broadcasts wake you up early morning at 4am.

Overall is good. Staffs are friendly, breakfast is good. Bathroom clean is a bit lack. Amenities not enough. Be aware that prayer broadcasts wake you up early morning at 4am.

The rooms is beautiful and clean. The staffs are all excellent especially Ms. Fitria (Front Desk Manager), Francisco, Windhu. Location is very strategic. Breakfast buffet spreads are excellent. I will give this hotel 6 STARS. Especially to Ms. Fitria our sincere gratitude as she had assisted especially when my 7 years old boy was hospitalized there. The hotel assist us from the transport to the discharged transition while we are there. Thank you once again. Strongly recommended this hotel & will surely return for our next trip.

The rooms is beautiful and clean. The staffs are all excellent especially Ms. Fitria (Front Desk Manager), Francisco, Windhu. Location is very strategic. Breakfast buffet spreads are excellent. I will give this hotel 6 STARS. Especially to Ms. Fitria our sincere gratitude as she had assisted especially when my 7 years old boy was hospitalized there. The hotel assist us from the transport to the discharged transition while we are there. Thank you once again. Strongly recommended this hotel & will surely return for our next trip.

The location on Malioboro made it convenient to walk and see sights.

Right in the center of Malioboro. Staffs are friendly and very helpful.

Clean, new, modern

Mold everywhere in our room

Hotel is modern, room is very clean and spacious plus the location is very good. Microwave is available. Staff is very helpful and courteous. Breakfast had so many variations but the hot tea was not hot and no knife available which we found a bit strange. We had a wonderful stay!

Very good location, courteous staff , Nice buffet breakfast and Easy checkin/checkout

Very good location, courteous staff , Nice buffet breakfast and Easy checkin/checkout

Room was clean but I the housekeeping staff forgot to give us