Our stay was cancelled without informing us of any problem until after 3pm on the day of arrival . An email was sent to us whilst we where flying to USA from UK which asked us to call the hotel to confirm we where still staying . When we finally managed to call we where informed there was no room for us . At the time where at Atlanta airport waiting for our connecting flight to Tampa in a panic. A few days earlier we had messaged you through Hotel.com to inform you we would be arriving around midnight but did not receive a reply. We where also told on the phone that we had been sent an email informing us that the room was cancelled and money had been refunded and neither of these things are true . Due to the horrible storms in Tampa , I understand the room was cancelled but I'm angry that we had no communication from you at your earliest chance and we've no refund, If it was true you had told us of the cancellation then I'm sure you wouldn't have asked for this review about our stay. We did manage to get an expensive Uber from the airport and find a room in Orlando but it was a very stressful time . Please do not read this as a complaint about the room cancellation'which under the circumstances I understand .This is a complaint about the lack of communication and the difficult situation it put us in

Our stay was cancelled without informing us of any problem until after 3pm on the day of arrival . An email was sent to us whilst we where flying to USA from UK which asked us to call the hotel to confirm we where still staying . When we finally managed to call we where informed there was no room for us . At the time where at Atlanta airport waiting for our connecting flight to Tampa in a panic. A few days earlier we had messaged you through Hotel.com to inform you we would be arriving around midnight but did not receive a reply. We where also told on the phone that we had been sent an email informing us that the room was cancelled and money had been refunded and neither of these things are true . Due to the horrible storms in Tampa , I understand the room was cancelled but I'm angry that we had no communication from you at your earliest chance and we've no refund, If it was true you had told us of the cancellation then I'm sure you wouldn't have asked for this review about our stay. We did manage to get an expensive Uber from the airport and find a room in Orlando but it was a very stressful time . Please do not read this as a complaint about the room cancellation'which under the circumstances I understand .This is a complaint about the lack of communication and the difficult situation it put us in

Breakfast not good . But was nice they had something .

Breakfast not good . But was nice they had something .

Great clean room , breakfast simple and good, pool and hot tub nice and clean and a work out room. Very close to all major roads and airplane noise very minimal. Great spot to escape the storm surge

Great clean room , breakfast simple and good, pool and hot tub nice and clean and a work out room. Very close to all major roads and airplane noise very minimal. Great spot to escape the storm surge

Excellent

It was clean, staff was very friendly and helpful, even going beyond

Clean

I have came here five Times in the last three years before this Were very nice It seemed a little different this time more of just OK I guess

Yoo

S

S

Place was clean and quiet, good location with there being a wawa across the street. Will come again

Place was clean and quiet, good location with there being a wawa across the street. Will come again

Great staff. Very clean

The room was a little run down but comfortable

The room was a little run down but comfortable

Great stay!

The service is excellent, the rooms are great and always clean . The tv has many app to connect different channels, and it also have free WiFi

Great stay!

The service is excellent, the rooms are great and always clean . The tv has many app to connect different channels, and it also have free WiFi

Can hear the elevator and feel the vibrations all day and night. Walls are paper thin.

Can hear the elevator and feel the vibrations all day and night. Walls are paper thin.

Clean room, quiet hallways, friendly staff with continental breakfast included. The pool was nice. Great family stay and would definitely stay again visiting Tampa to see family.

Clean room, quiet hallways, friendly staff with continental breakfast included. The pool was nice. Great family stay and would definitely stay again visiting Tampa to see family.

The hotel was good; my only concern was the area (since the hotel is surrounded by industrial). I got in late and it was dark and I did not feel safe to go out to get food since traveling alone.

The hotel was good; my only concern was the area (since the hotel is surrounded by industrial). I got in late and it was dark and I did not feel safe to go out to get food since traveling alone.

Very nice and quiet

Very nice and quiet

The staff at the hotel are amazing. Best customer service I ever received in town. Ladies were attended to each and every single guest. I would hire them. My only complaint is that the lobby could use a better fragrance upon walking in. The rooms were great size and very clean.

The staff at the hotel are amazing. Best customer service I ever received in town. Ladies were attended to each and every single guest. I would hire them. My only complaint is that the lobby could use a better fragrance upon walking in. The rooms were great size and very clean.