Rated 5 stars but not 5 star hotel

Didn’t explore the area around as just used as a base but the hotel is really nice, the service is outstanding and a really good breakfast!

Didn’t explore the area around as just used as a base but the hotel is really nice, the service is outstanding and a really good breakfast!

Over not a 5star hotel

Over not a 5star hotel

Was of good standard, but wouldn’t rate it 5 star.

Was of good standard, but wouldn’t rate it 5 star.

The hotel was lovely, quiet and calm. Our room was huge, clean and had everything we needed. The breakfast was great and a lot of choice. We had a view of the sea which was great. Not sure I would rate it as a 5* but its not far off. The prices within the hotel were very expensive - 18 euros for a rather bland sandwich was too much.

The hotel was lovely, quiet and calm. Our room was huge, clean and had everything we needed. The breakfast was great and a lot of choice. We had a view of the sea which was great. Not sure I would rate it as a 5* but its not far off. The prices within the hotel were very expensive - 18 euros for a rather bland sandwich was too much.

Gorgeous property and amazing staff! Only issue was the lack of plugs in the room. Other than that 10/10.

Gorgeous property and amazing staff! Only issue was the lack of plugs in the room. Other than that 10/10.

We liked the design of the hotel, the overall vibe, the breakfast, the rooms, the gym, the morning view from the outside breakfast tables, the location close to the sea, the swimming pools, the terrace. The limited number of rooms. The reception staff changes quite frequently so it's hard to socially create a connection. Sometimes the English is a bit less fluent but manageable as long as the person is customer friendly and keeps smiling. There were a few employees that needed to de-ice at first but turned out to be funnier and having more sense of humor than initially expressed. It's a bit of a pity that the carpets in the corridors are creeping and not as flat and tight as they are supprosed to be. More free drink water bottles would come in handy. There were a few small defects in our room that remained unfixed such as the TV. Ridiculous to try and charge money to watch a movie. This should be included.

We liked the design of the hotel, the overall vibe, the breakfast, the rooms, the gym, the morning view from the outside breakfast tables, the location close to the sea, the swimming pools, the terrace. The limited number of rooms. The reception staff changes quite frequently so it's hard to socially create a connection. Sometimes the English is a bit less fluent but manageable as long as the person is customer friendly and keeps smiling. There were a few employees that needed to de-ice at first but turned out to be funnier and having more sense of humor than initially expressed. It's a bit of a pity that the carpets in the corridors are creeping and not as flat and tight as they are supprosed to be. More free drink water bottles would come in handy. There were a few small defects in our room that remained unfixed such as the TV. Ridiculous to try and charge money to watch a movie. This should be included.

Hotel is very nice. Our room was large, clean and well equipped. Only downside are food options. Pool side bar and staff were very particular. Not allowed to order or eat anywhere other than the table. Weren't allowed to eat by the sun loungers which is very odd. No other lunch options other than that. Buffet was good but could at least serve water as a minimum. Still water was 6 euros which is an absolute rip off.

Hotel is very nice. Our room was large, clean and well equipped. Only downside are food options. Pool side bar and staff were very particular. Not allowed to order or eat anywhere other than the table. Weren't allowed to eat by the sun loungers which is very odd. No other lunch options other than that. Buffet was good but could at least serve water as a minimum. Still water was 6 euros which is an absolute rip off.

Worst place to stay They are so greedy and expensive for nothing. The hotel is in the middle of nowhere like why is everything so expensive. $4 for a small Coca Cola $5 for water like why this is not even Miami. And for the buffet Jesus Christ, why making people pay almost $50 for some weird foods. The building is also old

Worst place to stay They are so greedy and expensive for nothing. The hotel is in the middle of nowhere like why is everything so expensive. $4 for a small Coca Cola $5 for water like why this is not even Miami. And for the buffet Jesus Christ, why making people pay almost $50 for some weird foods. The building is also old

Staff were amazing. Nothing was missed and I was pleased with how helpful everyone was. I am definitely going back.

Staff were amazing. Nothing was missed and I was pleased with how helpful everyone was. I am definitely going back.

Lots of helpful staff available at any time. Brilliant facilities and access to the beach.

Lots of helpful staff available at any time. Brilliant facilities and access to the beach.

All around very nice property in a beautiful location.

All around very nice property in a beautiful location.

My 15 year old daughter and I had a mini break together and NAU Sao Rafael Atlantico was the perfect location. The room was spacious with stunning views of the garden and although our room was located near the pools, it was really quiet and we weren't disturbed by any noticeable noise. Every staff member we encountered was friendly and made sure our every need was catered for. The gardens and pool area were immaculate and the boardwalk down to the beach was stunning. Plenty of dining options - we opted to have the buffet style dinner and the variety was fabulous and delicious. Definitely the place to stay if you're looking for a relaxing break. We didn't use the spa facilities but we were offered discounted rates while we were there. Will absolutely return.

My 15 year old daughter and I had a mini break together and NAU Sao Rafael Atlantico was the perfect location. The room was spacious with stunning views of the garden and although our room was located near the pools, it was really quiet and we weren't disturbed by any noticeable noise. Every staff member we encountered was friendly and made sure our every need was catered for. The gardens and pool area were immaculate and the boardwalk down to the beach was stunning. Plenty of dining options - we opted to have the buffet style dinner and the variety was fabulous and delicious. Definitely the place to stay if you're looking for a relaxing break. We didn't use the spa facilities but we were offered discounted rates while we were there. Will absolutely return.

Stay was very nice. Staff were great breakfast was very good pool area very nice the rooms were a good size with a nice view. No complaints at all

Stay was very nice. Staff were great breakfast was very good pool area very nice the rooms were a good size with a nice view. No complaints at all

We had an interesting stay. It’s a more remote location, so if you don’t have a car you need to Uber which was readily available. We had requested twin, and on arrival the bed was made double. We had the furthest walk as right on the end of the floor. Reception staff (Robnson), cleaning staff, younger man in Arabian bar and shorter man doing egg station in 7 seas were exceptional, however others were rude and obviously prioritised locals over serving English. I had a small injury as reception recommended getting ice from the pool bar, yet when we got there they were very reluctant and unhappy to do so. The hotel facilities are getting tired in general, including the boardwalk down to the beach. I would only recommend this as a long weekend stay as there are better options to be found. Could do a lot better.

We had an interesting stay. It’s a more remote location, so if you don’t have a car you need to Uber which was readily available. We had requested twin, and on arrival the bed was made double. We had the furthest walk as right on the end of the floor. Reception staff (Robnson), cleaning staff, younger man in Arabian bar and shorter man doing egg station in 7 seas were exceptional, however others were rude and obviously prioritised locals over serving English. I had a small injury as reception recommended getting ice from the pool bar, yet when we got there they were very reluctant and unhappy to do so. The hotel facilities are getting tired in general, including the boardwalk down to the beach. I would only recommend this as a long weekend stay as there are better options to be found. Could do a lot better.

A beautiful hotel with lovely facilities and close to the beach. Staff were so friendly.

A beautiful hotel with lovely facilities and close to the beach. Staff were so friendly.

This property is nothing but beautiful and in a peaceful location, though I would day some of the services in the pool bar area was not upto the standards one would expect as a 5 start resort. Furthermore, vegetarian options were very limited for lunch and dinners. Breakfast, however was excellent! Shoutout to Isabella on the reception desk, she was excellent!! Made my check- in process so smooth. Loved the hotel beach, quite spot to relax and kayaks were available too to venture out on some water sport activity.