The room was clean , howevwr the bed wasnt as comfortable the staff was excellent very friendly . Dorthy was a pleasure . the breakfast was also good

The room was clean , howevwr the bed wasnt as comfortable the staff was excellent very friendly . Dorthy was a pleasure . the breakfast was also good

Check in was fine but as soon as we got off the elevator it had a smell. Like a musty odor that had just tried to be cleaned out of the carpet. There were stains all over the carpet in the hallway. Opened the door to the room - which we had to really shove open- and the room had a distinct smell and was warm. Stains everywhere, hair in bathroom sink, shower stains on wall, and the couch…the couch had stains all over it. We headed to the pool after the long drive we had. Naturally the room is warm but the actual pool water itself was like bath water. It was hot and muggy out so the pool did not feel refreshing at all. Two stars for good AC in the room was you got it going and breakfast wasn’t too bad if not a bit cramped. We only come through the area once or twice a year, but I would definitely book somewhere else in the future.

We stayed for a basketball tournament. Dorothy at the front desk was just amazing! We travel a lot for basketball and have NEVER encountered someone like her at the front desk before. She was very attentive, made a sign for the basketball team & always making sure we were enjoying our stay.

Check in was fine but as soon as we got off the elevator it had a smell. Like a musty odor that had just tried to be cleaned out of the carpet. There were stains all over the carpet in the hallway. Opened the door to the room - which we had to really shove open- and the room had a distinct smell and was warm. Stains everywhere, hair in bathroom sink, shower stains on wall, and the couch…the couch had stains all over it. We headed to the pool after the long drive we had. Naturally the room is warm but the actual pool water itself was like bath water. It was hot and muggy out so the pool did not feel refreshing at all. Two stars for good AC in the room was you got it going and breakfast wasn’t too bad if not a bit cramped. We only come through the area once or twice a year, but I would definitely book somewhere else in the future.

We stayed for a basketball tournament. Dorothy at the front desk was just amazing! We travel a lot for basketball and have NEVER encountered someone like her at the front desk before. She was very attentive, made a sign for the basketball team & always making sure we were enjoying our stay.

Shampoo dispenser in shower was empty. Very weak water pressure and took 10 minutes for water to get hot. Was tepid before that. This was at 3am so i can't imagine demand was very high at that time.

Shampoo dispenser in shower was empty. Very weak water pressure and took 10 minutes for water to get hot. Was tepid before that. This was at 3am so i can't imagine demand was very high at that time.

Ilgood facilities

Ilgood facilities

My husband and I moved out of our home of 40 years and began our drive to Florida at 11:30 pm on Friday, July 19th. We had a prepaid, non-refundable rate. We arrived at 3:30 am physically, mentally, and emotionally exhausted. We were told we couldn’t stay because we had to have checked in prior to midnight. The desk agent was rude and verbally abusive. We had nowhere to go so we sat in the lobby. We drove two more hours to our son’s house after 6 am where we were able to get some rest. We want a refund but I can’t find a way to contact a person and the virtual chat was useless. We are extremely angry that two people in our situation who are in our late 60s were denied access to a room we had fully paid for. Someone needs to make this right.

My husband and I moved out of our home of 40 years and began our drive to Florida at 11:30 pm on Friday, July 19th. We had a prepaid, non-refundable rate. We arrived at 3:30 am physically, mentally, and emotionally exhausted. We were told we couldn’t stay because we had to have checked in prior to midnight. The desk agent was rude and verbally abusive. We had nowhere to go so we sat in the lobby. We drove two more hours to our son’s house after 6 am where we were able to get some rest. We want a refund but I can’t find a way to contact a person and the virtual chat was useless. We are extremely angry that two people in our situation who are in our late 60s were denied access to a room we had fully paid for. Someone needs to make this right.

The room smelled awful.

The room smelled awful.

Not coming back again

Not coming back again

Everything was fine

Staff was very friendly and accommodating

Staff was very friendly and accommodating

Dorothy, the manager of the property, is the best in the business. Even while multi-tasking, she was polite, respectful and attentive to our needs. The hotel itself was very accomodating to all of my family’s needs.

Dorothy, the manager of the property, is the best in the business. Even while multi-tasking, she was polite, respectful and attentive to our needs. The hotel itself was very accomodating to all of my family’s needs.

Proximity to a variety of restaurants and stores

Proximity to a variety of restaurants and stores

The Staff, very friendly. Alfter a very long drive, with no energy to argue, paid for a King...got a Queen. The worst was leaving in the morning, my Audi rides 4 " above the ground. The exit driveway ramp is not complete, and literally went off the curb. Thought I almost ripped the bottom of the car out. This apparently is a common event, as per the debris field of parts of fiberglass and material from others. Management probably heard this complaint more than once. I would recommend a board until its repaired. Nothing like hearing the Wife a 7AM that I destroyed the new car. Be very aware.

Nice people at the hotel. Good location

Nice people at the hotel. Good location

The Staff, very friendly. Alfter a very long drive, with no energy to argue, paid for a King...got a Queen. The worst was leaving in the morning, my Audi rides 4 " above the ground. The exit driveway ramp is not complete, and literally went off the curb. Thought I almost ripped the bottom of the car out. This apparently is a common event, as per the debris field of parts of fiberglass and material from others. Management probably heard this complaint more than once. I would recommend a board until its repaired. Nothing like hearing the Wife a 7AM that I destroyed the new car. Be very aware.

Room was very nice and clean and staff were very helpful, the AC was very loud, which was the only problem

Room was very nice and clean and staff were very helpful, the AC was very loud, which was the only problem

Amazing service

Good stay

Good stay