I want to say we’ve given the hotel staff almost 24 hours now. We booked this hotel on Monday last minute and left Wednesday for our trip because of the price. We only were able to come 3 nights. Last night was our last night. We came home from the beach at 8 PM. We went up to our room to find the hall in front of the door completely flooded with water, the ceiling was leaking. So, on our last night we had to pack up and move to a new room. Whatever, stuff happens. The woman at the front desk (Marga?) didn’t seem to care. I asked even for free drinks while we wait for the cleaner to make my son’s bed (the cleaner never made the bed by the way). We went up at 11 PM to a room that wasn’t ready for my kids to go to sleep. Back downstairs I go. Same lady tells me she surely sent the cleaning lady there …. Nope… 10 minutes later she brings us up blankets and says “it’s not my job, can you do it” I finally get my kids to bed. When I feel maybe a little bug on my arm. No big deal. We are in Spain. Next I feel one on my leg (I am laying next to my son on his pull out bed). I immediately check with the flash on my phone. It looks small and like a bed bug. I jump out of bed, check under his mattress sheet… sure enough. Baby bed bugs crawling in and out of the mattress pad. The hotel hasn’t done much. The woman working today was very kind. But haven’t heard from management and they said the exterminator comes MONDAY! What about the others on this floor? So disappointed.

I want to say we’ve given the hotel staff almost 24 hours now. We booked this hotel on Monday last minute and left Wednesday for our trip because of the price. We only were able to come 3 nights. Last night was our last night. We came home from the beach at 8 PM. We went up to our room to find the hall in front of the door completely flooded with water, the ceiling was leaking. So, on our last night we had to pack up and move to a new room. Whatever, stuff happens. The woman at the front desk (Marga?) didn’t seem to care. I asked even for free drinks while we wait for the cleaner to make my son’s bed (the cleaner never made the bed by the way). We went up at 11 PM to a room that wasn’t ready for my kids to go to sleep. Back downstairs I go. Same lady tells me she surely sent the cleaning lady there …. Nope… 10 minutes later she brings us up blankets and says “it’s not my job, can you do it” I finally get my kids to bed. When I feel maybe a little bug on my arm. No big deal. We are in Spain. Next I feel one on my leg (I am laying next to my son on his pull out bed). I immediately check with the flash on my phone. It looks small and like a bed bug. I jump out of bed, check under his mattress sheet… sure enough. Baby bed bugs crawling in and out of the mattress pad. The hotel hasn’t done much. The woman working today was very kind. But haven’t heard from management and they said the exterminator comes MONDAY! What about the others on this floor? So disappointed.

I have nothing to add, this venue is perfect for families and the AluaSun brand was upheld here.

I have nothing to add, this venue is perfect for families and the AluaSun brand was upheld here.

The hotel is really recommendable. In my opinion it is not a 4 star hotel but rather a good 3 star hotel. The service and friendliness of the staff are very good. The entertainers are in a good mood and do their best. Quiet location despite the nearby Magaluf party mile. Best choice for families. The food was a pleasure at all times.

The hotel is really recommendable. In my opinion it is not a 4 star hotel but rather a good 3 star hotel. The service and friendliness of the staff are very good. The entertainers are in a good mood and do their best. Quiet location despite the nearby Magaluf party mile. Best choice for families. The food was a pleasure at all times.

Very noisy in the diningroom and nowwhere to sit outside and eat. No all inclusive outside. (For example icecream) But the food was very good and much to choose from.

Very noisy in the diningroom and nowwhere to sit outside and eat. No all inclusive outside. (For example icecream) But the food was very good and much to choose from.

Hotel is well presented and kept lovely an clean. Food options were great with plenty of choice. Pools are kept in great condition with nightly cleaning as is the pool area with plenty of sun beds an terraces to choose from. Staff are very friendly and helpful and the entertainment team (especially VALENTINO) will just make your holiday!! He is so much fun around the pool, happy, energetic and so friendly, I've never seen everyone laugh an smile so much around him, he makes you want to join in but doesn't push if you dont want to. He absolutely made my holiday, he loves his job an it really shows. The hotel is great but it is definitely him that would make me book again. All in all a great holiday, with plenty of laughs, smiles an a full tummy.

Hotel is well presented and kept lovely an clean. Food options were great with plenty of choice. Pools are kept in great condition with nightly cleaning as is the pool area with plenty of sun beds an terraces to choose from. Staff are very friendly and helpful and the entertainment team (especially VALENTINO) will just make your holiday!! He is so much fun around the pool, happy, energetic and so friendly, I've never seen everyone laugh an smile so much around him, he makes you want to join in but doesn't push if you dont want to. He absolutely made my holiday, he loves his job an it really shows. The hotel is great but it is definitely him that would make me book again. All in all a great holiday, with plenty of laughs, smiles an a full tummy.

Very friendly and helpful staff, good pool side facilities and games for children, evening entertainment was ok. Very close to the lovely beach.

Very friendly and helpful staff, good pool side facilities and games for children, evening entertainment was ok. Very close to the lovely beach.

We enjoyed our stay at Aluasun. The food was nice, the pool area was great and the staff were helpful and friendly for the most part. However some of the basic amenities were lacking andnwere not really representative of a 4 star hotel. For example there were no toothbrushes or toothpaste, lotion, coffee, nothing in the minibar and the walls were paper thin meaning adjacent guests returning can easily wake you up. Also the wifi signal made it unusable and my husband had to use up his data. A bit annoying when we had paid for this service.

We enjoyed our stay at Aluasun. The food was nice, the pool area was great and the staff were helpful and friendly for the most part. However some of the basic amenities were lacking andnwere not really representative of a 4 star hotel. For example there were no toothbrushes or toothpaste, lotion, coffee, nothing in the minibar and the walls were paper thin meaning adjacent guests returning can easily wake you up. Also the wifi signal made it unusable and my husband had to use up his data. A bit annoying when we had paid for this service.

Brilliant clean hotel good entertainment during day. Family rooms are very goid size. Only down side at top of fairly steep hill.

Brilliant clean hotel good entertainment during day. Family rooms are very goid size. Only down side at top of fairly steep hill.

very clean, friendly hotel

This hotel is very much a family hotel with lots of children about. The entertainment and facilities looked good for them tho I was with adults. Food was very good, room pleasant tho a bit noisey at night from corridors and rooms next door and above even tho they weren’t being overly loud you could still hear music and talking. If I was being picky the bathroom could have done with a deep clean to floor tiles etc but was still clean with towels changed daily.

Staff was very friendly and professional. All inclusive content wasnt best possible but good enough for the price. Hotel is uphill but still quite easily accessible by foot. Rooms were comfortable and common areas were clean. On evening shows that were held indoors, music was too loud. I really recommend this hotel for families, because there werent any drinking partiers on this hotel. Though near (less than 1km) were some english pubs with very noisy brits drinking from Morning till night.

Staff was very friendly and professional. All inclusive content wasnt best possible but good enough for the price. Hotel is uphill but still quite easily accessible by foot. Rooms were comfortable and common areas were clean. On evening shows that were held indoors, music was too loud. I really recommend this hotel for families, because there werent any drinking partiers on this hotel. Though near (less than 1km) were some english pubs with very noisy brits drinking from Morning till night.

Great Hotel with wonderfull staff.

we arrived at the hotel around 11am and was checked in immediately, we were given a room on floor 2 over looking a side street, we decided we wanted a room higher up or on the pool side of the hotel and went to reception and asked if one was available, the information sheet we where given at check in advised you could upgrade to poolside for a few extra euros a night. We were immediately given room 342 overlooking the pool at no extra charge. I had read the reviews which detailed the poolside rooms where noisy but we didn't find this a problem, once you shut the sliding doors you could't really hear anything and we all slept well - the only night we where woken was when a thunder and lightning storm hit at 2.30am, we sat on the balcony just watching the lightning oh and a naked man running up the street in the rain! (very funny). the rooms are basic, we are a family of 3 one a teenager, and the room was big enough for us. Food - was good, always a wide choice, even the fussy teenager managed to find something to eat each day - the bacon on the grill was fab! Entertainment - by the pool each day was fun - it was great watching all the activites that the kids and adults took part in. In the evening it started with "mini disco" followed by Bingo and then the "show" each night it was something different. The beach was within walking distance, as where the bars and nightclubs which where full of 18 - 30 year olds having a great time! We would go again

Rooms basic. Storage not great. The daily queue starting 7am for the doors opening 8.30am highlights lack of sun beds. Hotel clean but basic.

Good hotel for a 3 star. Food not amazing but overall good value.

Very Pleasant stay however some members of staff (Bar Staff - Antonio in particular) spoiled our vacation. Hotel was predominantly Spanish senior citizens (which was no problem for us), however we were constantly ignored in the Bar Area and the Dinning Room. Despite our complaint to Hotel Management the situation did not improve. Also having read previous reports we were extremely disappointed with the quality and variety of food on offer during our stay.