Very rude receptionist

Very rude receptionist

The hotel was nice and comfortable. Friendly staff and good food. An amazing scenery too

The hotel was nice and comfortable. Friendly staff and good food. An amazing scenery too

Very good location, excellent breakfast, transfer to ski area, close to bus stop

Very good location, excellent breakfast, transfer to ski area, close to bus stop

Extensive breakfast, free shuttle service, friendly staff, good accommodation.

Extensive breakfast, free shuttle service, friendly staff, good accommodation.

The room: + small like expected (we got studio), but very comfortable - big wardrobes, small shelves. + very spacious bathroom - with a shower and a bath + very big and nice balcony + everything is clean and brand new + coffee and tee maker in the room + minibar with drinks - despite the description that the room has 'fully equipped kitchen' we got just coffee/tee maker and small minibar fridge. That was not important for us so we did not ask for another room, but still a bit disappointed to find the room different from the description -+ we are not sure if the 'warm floor' system was working in our room, because floor was warm only in the toilet. Anyways, it was warm enough in the room :) Ski room: + warm lockers (1 per room) for ski/snowboard equipment - the locker is extremely small - it was really hard to put inside 2 snowboards and boots Breakfast: + very nice: small buffet with fresh vegetables, fresh fruit juices, eggs bar - ladies were cooking fresh omelet, scrambled eggs or sunny-side-up eggs. Variety of tee and coffee. - no lactose-free and/or soya milk for coffee -/+ not really a minus for us, but there were not much of the vegan/vegetarian options. So if this is important for you - I would recommend to double-check this Ski-shuttle: we did not have a chance to use it, but just to mention - the shuttle is only within Kaprun - Kitzsteinhorn or Maiskogel.

The room: + small like expected (we got studio), but very comfortable - big wardrobes, small shelves. + very spacious bathroom - with a shower and a bath + very big and nice balcony + everything is clean and brand new + coffee and tee maker in the room + minibar with drinks - despite the description that the room has 'fully equipped kitchen' we got just coffee/tee maker and small minibar fridge. That was not important for us so we did not ask for another room, but still a bit disappointed to find the room different from the description -+ we are not sure if the 'warm floor' system was working in our room, because floor was warm only in the toilet. Anyways, it was warm enough in the room :) Ski room: + warm lockers (1 per room) for ski/snowboard equipment - the locker is extremely small - it was really hard to put inside 2 snowboards and boots Breakfast: + very nice: small buffet with fresh vegetables, fresh fruit juices, eggs bar - ladies were cooking fresh omelet, scrambled eggs or sunny-side-up eggs. Variety of tee and coffee. - no lactose-free and/or soya milk for coffee -/+ not really a minus for us, but there were not much of the vegan/vegetarian options. So if this is important for you - I would recommend to double-check this Ski-shuttle: we did not have a chance to use it, but just to mention - the shuttle is only within Kaprun - Kitzsteinhorn or Maiskogel.