The AC barely worked and the tv remote or tv didn't work even after i wentvto the office and retrieved and tried new batteries.

The AC barely worked and the tv remote or tv didn't work even after i wentvto the office and retrieved and tried new batteries.

I never had issue with them, her sweet, very respectful cater to your needs

Curtains need fix fire alarms off pillows need replace. Sofa need cleaning

I never had issue with them, her sweet, very respectful cater to your needs

Curtains need fix fire alarms off pillows need replace. Sofa need cleaning

Kids above running playing stomping and you can hear it. Told the manager morning was done. Called back again told him to come to my room and listen never did come. Please put people with kids down stairs Not a good rest/atay

Kids above running playing stomping and you can hear it. Told the manager morning was done. Called back again told him to come to my room and listen never did come. Please put people with kids down stairs Not a good rest/atay

Loud music playing at the pool and a girl loudly singing! A female coming down the stairs was using profanity about her kids in the room and mad at the world as we was going to the room. NO thanks!! We left without a refund and would not recommend this place

Loud music playing at the pool and a girl loudly singing! A female coming down the stairs was using profanity about her kids in the room and mad at the world as we was going to the room. NO thanks!! We left without a refund and would not recommend this place

Its location is just a little off I10, on Garth Rd. And the rooms are off the road so we didnt hear traffic. It may not be a 10 hotel, but it was clean, people were nice and the mattress have a zipped up protection on them. Yay!

Its location is just a little off I10, on Garth Rd. And the rooms are off the road so we didnt hear traffic. It may not be a 10 hotel, but it was clean, people were nice and the mattress have a zipped up protection on them. Yay!

The accommodations were great

For the price I'd at least expect this non smoking hotel not to reek of cigarettes. They did give me a new room but also smelled horrible. If I could've left I would have.

For the price I'd at least expect this non smoking hotel not to reek of cigarettes. They did give me a new room but also smelled horrible. If I could've left I would have.

Subject: Extremely Disappointing Stay and Security Concerns at Regency Inn Suites Dear Regency Inn Suites Management, I am writing to express my profound dissatisfaction with my recent stay at your hotel. I stayed for four nights, during which I experienced multiple issues that were not only inconvenient but also entirely unacceptable. Firstly, on two occasions, I was locked out of my room due to a non-functioning key card. The second incident occurred at 1:30 AM. Despite contacting the Baytown Police Department for assistance, no one was able to help me access my room. I was subsequently asked to sleep in my car until hotel management became available. This is completely unacceptable and reflects a severe lack of responsiveness and customer care. Secondly, during my stay, my car was broken into while parked in your hotel’s parking lot. My tools were stolen, causing significant inconvenience and financial loss. When I asked for security footage, I was informed that only the owner has access to the surveillance system. This lack of immediate access to crucial security footage is highly concerning and suggests a serious lapse in the hotel’s security protocols. These incidents collectively demonstrate a severe deficiency in both customer service and security at your establishment. I expect a prompt response addressing these issues and an explanation of the measures you will take to prevent such occurrences in the future. Additionally, I believe I am entitled to compensation

Subject: Extremely Disappointing Stay and Security Concerns at Regency Inn Suites Dear Regency Inn Suites Management, I am writing to express my profound dissatisfaction with my recent stay at your hotel. I stayed for four nights, during which I experienced multiple issues that were not only inconvenient but also entirely unacceptable. Firstly, on two occasions, I was locked out of my room due to a non-functioning key card. The second incident occurred at 1:30 AM. Despite contacting the Baytown Police Department for assistance, no one was able to help me access my room. I was subsequently asked to sleep in my car until hotel management became available. This is completely unacceptable and reflects a severe lack of responsiveness and customer care. Secondly, during my stay, my car was broken into while parked in your hotel’s parking lot. My tools were stolen, causing significant inconvenience and financial loss. When I asked for security footage, I was informed that only the owner has access to the surveillance system. This lack of immediate access to crucial security footage is highly concerning and suggests a serious lapse in the hotel’s security protocols. These incidents collectively demonstrate a severe deficiency in both customer service and security at your establishment. I expect a prompt response addressing these issues and an explanation of the measures you will take to prevent such occurrences in the future. Additionally, I believe I am entitled to compensation

The room were big,and clean

The room were big,and clean

Pictures of the hotel doesn't match the location. They know that they lied about the pictures and added no refunds.Also reviews are not true.

Stay was great as always

Room was not ready at check in after arriving 1 hour after. Tv did not work mold on the sofa be smoke alarm missing and its a non smoking room but yet full of smoke smell

Room was not ready at check in after arriving 1 hour after. Tv did not work mold on the sofa be smoke alarm missing and its a non smoking room but yet full of smoke smell

Pictures of the hotel doesn't match the location. They know that they lied about the pictures and added no refunds.Also reviews are not true.

Very clean and smelt great

Very clean and smelt great

Stay was great.

Stay was great.

Everything and everyone is great people loved the office staff and cleaning staff they are great people 👍

Good place to stay at

Good place to stay at

I waited a good 10 minutes or more to get help when I first went there to check in. The lady was not very friendly. She gave me a key card and told me what room it was and didn’t even tell me how to get to it the room. The room smelled, and the chairs in the room were full of stains.