The hotel was clean, the service was excellent and the Bobo de camarao was delicious.

Excellent place in a calm area of the island. Food and restaurant are amazing. Felt like a king!

Excellent place in a calm area of the island. Food and restaurant are amazing. Felt like a king!

This hotel was a frustrating place to stay. On the positive side, it is beautiful, the beach is right in front and the location is quiet, yet close enough to walk to town when you want to. Room is spacious and comfortable. However, they have so many rules to follow and the service is very poor. Despite being the most 'luxurious' hotel on the island, they make you wear a wristband on arrival (like a cheap Spanish party hotel) and also make you sign an inventory list saying you'll pay if you break something (never come across this in my life, felt like a backpackers hostel). Wifi is abysmal, you have to log in about 30 times every day and even then the signal is very poor, despite other properties on the island managing decent service. We asked them to make a dinner reservation for us and they said "we don't do that" despite 4 staff members standing in reception chatting and doing nothing. We asked for a 1 hour later checkout and they refused despite not being full that day and told us "that's the rules". Further, the swimming pool was very dirty and totally cloudy. Despite breakfast offering being decent, it was ruined by hundreds of flies swarming everywhere and them serving every dish on a tiny side plate, seemingly to stop guests from putting too much on the plate. Overall it feels like a missed opportunity. I suggest management visit other hotels and get a clue how to run a hotel that caters to guest needs rather than making up their own stupid rules and low standards.

This hotel was a frustrating place to stay. On the positive side, it is beautiful, the beach is right in front and the location is quiet, yet close enough to walk to town when you want to. Room is spacious and comfortable. However, they have so many rules to follow and the service is very poor. Despite being the most 'luxurious' hotel on the island, they make you wear a wristband on arrival (like a cheap Spanish party hotel) and also make you sign an inventory list saying you'll pay if you break something (never come across this in my life, felt like a backpackers hostel). Wifi is abysmal, you have to log in about 30 times every day and even then the signal is very poor, despite other properties on the island managing decent service. We asked them to make a dinner reservation for us and they said "we don't do that" despite 4 staff members standing in reception chatting and doing nothing. We asked for a 1 hour later checkout and they refused despite not being full that day and told us "that's the rules". Further, the swimming pool was very dirty and totally cloudy. Despite breakfast offering being decent, it was ruined by hundreds of flies swarming everywhere and them serving every dish on a tiny side plate, seemingly to stop guests from putting too much on the plate. Overall it feels like a missed opportunity. I suggest management visit other hotels and get a clue how to run a hotel that caters to guest needs rather than making up their own stupid rules and low standards.

Nice views and room was large. It looks like a little paradise. But the staff are borderline rude and don't seem to know how to cater to guests. Management have implemented a lot of rules for guests to follow but they don't deliver their side of the bargain with a high standard of service. It was very expensive for what they offer. Wifi is very bad and annoying, the pool was dirty. For what they charge they should be ashamed.

Beautiful place, very well maintained , clean, food was delicious, staff was very professional and pleasant - perfect. Special acknowledgement goes to Ana a server at the restaurant. Very smiley , polite, professional , just a pleasure to deal with . An improvement note - price of bottled water and other items such as pops, Popsicle were extremely high. I can justify paying this much for something like water! Found some of the restaurant waiters were not as efficient as Ana, maybe get Ana to give them some training :) Love everything so much

Beautiful place, very well maintained , clean, food was delicious, staff was very professional and pleasant - perfect. Special acknowledgement goes to Ana a server at the restaurant. Very smiley , polite, professional , just a pleasure to deal with . An improvement note - price of bottled water and other items such as pops, Popsicle were extremely high. I can justify paying this much for something like water! Found some of the restaurant waiters were not as efficient as Ana, maybe get Ana to give them some training :) Love everything so much