Not what you’d expect from a 5* hotel. There were lots of hidden costs everywhere that were not described well on expedia or on the website. For example, to use the tennis courts for 1 hour cost 40 Lev (around £18), and this is only if you booked the court before 4, after this time was 60 Lev (£26), and renting rackets and balls were extra on top of this. Ridiculous. The golf was incredibly expensive and the pro shop staff were very rude and snobbish. The reception staff were not polite and didn’t seem like they actually wanted to help. However, the Asian staff in the restaurants, pool areas and cleaning teams were always extremely helpful, polite and happy - a stark constrast to other hotel staff. The beach was very nice, but it is a 15 minute mini bus ride. To be able to go to the beach and use the hotels private area, you must book the beach before breakfast the day before you want to go… otherwise it was already fully booked and you couldn’t go.

Not what you’d expect from a 5* hotel. There were lots of hidden costs everywhere that were not described well on expedia or on the website. For example, to use the tennis courts for 1 hour cost 40 Lev (around £18), and this is only if you booked the court before 4, after this time was 60 Lev (£26), and renting rackets and balls were extra on top of this. Ridiculous. The golf was incredibly expensive and the pro shop staff were very rude and snobbish. The reception staff were not polite and didn’t seem like they actually wanted to help. However, the Asian staff in the restaurants, pool areas and cleaning teams were always extremely helpful, polite and happy - a stark constrast to other hotel staff. The beach was very nice, but it is a 15 minute mini bus ride. To be able to go to the beach and use the hotels private area, you must book the beach before breakfast the day before you want to go… otherwise it was already fully booked and you couldn’t go.

sunrise in the morning is beautiful. Italian restaurant is very good. Breakfast is not bad

sunrise in the morning is beautiful. Italian restaurant is very good. Breakfast is not bad

Incredible hotel with golf and SPA. Perfect breakfast but rude personel in the restaurant area. I asked for empty plastic cup for water and was refused because i am not a all inclusive client. Ery good SPA but mold in the pool area, lifeguard not always on duty. Overall very nice stay

Incredible hotel with golf and SPA. Perfect breakfast but rude personel in the restaurant area. I asked for empty plastic cup for water and was refused because i am not a all inclusive client. Ery good SPA but mold in the pool area, lifeguard not always on duty. Overall very nice stay

On arrival we were told we were being upgraded to a pent house suit. The room was beautiful and very comfortable.

On arrival we were told we were being upgraded to a pent house suit. The room was beautiful and very comfortable.

I recommend this hotel! Rooms and beds offer the highest comfort! Excellent buffet breakfast. Great value. Room is big, modern and clean. Friendly, polite and helpful staff, with excellent communication skills. The indoor swimming pool was large and warm. The spa center is wide, chic and offers all the amenities. It has two saunas, two jacuzzis, an adventure shower, a knee bench, a Turkish bath and a steam bath. The relaxation areas are pleasant and spacious. Thanks for the wonderful holiday. Until now we have visited the hotel only in the summer. We will be your guests again in the winter!

I recommend this hotel! Rooms and beds offer the highest comfort! Excellent buffet breakfast. Great value. Room is big, modern and clean. Friendly, polite and helpful staff, with excellent communication skills. The indoor swimming pool was large and warm. The spa center is wide, chic and offers all the amenities. It has two saunas, two jacuzzis, an adventure shower, a knee bench, a Turkish bath and a steam bath. The relaxation areas are pleasant and spacious. Thanks for the wonderful holiday. Until now we have visited the hotel only in the summer. We will be your guests again in the winter!

Very nice hotel , everything was excellent . Hotel was not crouwd , food was very good and every day was different ( I had all inclusive package ) . Very clean hotel , good service and staff . Only suggestion is maybe you can improve little more the menu at beach which really a very good idea .

Very nice hotel , everything was excellent . Hotel was not crouwd , food was very good and every day was different ( I had all inclusive package ) . Very clean hotel , good service and staff . Only suggestion is maybe you can improve little more the menu at beach which really a very good idea .

Great hotel and week staying experience marred only by owned beach team. 100 Bulgarian money (50 quids) for staying in the shade. And felt like they are jumping on my wallet at any possible occasion. Felt bad, offensive and totally unnecessary 100 Bulgarian money? Another 200 Bulgarian money will buy a flat around the corner!

Great hotel and week staying experience marred only by owned beach team. 100 Bulgarian money (50 quids) for staying in the shade. And felt like they are jumping on my wallet at any possible occasion. Felt bad, offensive and totally unnecessary 100 Bulgarian money? Another 200 Bulgarian money will buy a flat around the corner!

We had a free upgrade with sea view. Nice friendly welcome and welcome drink. Staff were very helpful and polite. Really nice room, comfortable bed, chairs on balcony, everything was clean. It seemed a bit strange to have the toilet inside the shower cubicle but it was a large cubicle. Otherwise the room, balcony, view, mini bar were all great. Our air con didn't work well. The door didn't lock from inside (but they never got around to fixing this). The outdoor pool is clean and really nice with a shallow section for children, plenty of lounges with comfy cushions, fresh watermelon was brought round to all the guests. Strangely, the surface around the pool is large, sharp-edged pebbles which hurt your feet, so we left our sandals close to the pool. Excellent breakfast- huge range of quality food. Ate at the ala carte restaurant-- lovely food (and quite good service until you want the bill)-- worth a visit. Water was Italian and expensive. The shuttle to the beach is reliable and prompt on published schedule-- well-used so get there early to get a seat. The beach isn't that nice but it's clean and the water was lovely. Nice little bar on hole 9 of golf course. Bikes available to hire at hotel.

We had a free upgrade with sea view. Nice friendly welcome and welcome drink. Staff were very helpful and polite. Really nice room, comfortable bed, chairs on balcony, everything was clean. It seemed a bit strange to have the toilet inside the shower cubicle but it was a large cubicle. Otherwise the room, balcony, view, mini bar were all great. Our air con didn't work well. The door didn't lock from inside (but they never got around to fixing this). The outdoor pool is clean and really nice with a shallow section for children, plenty of lounges with comfy cushions, fresh watermelon was brought round to all the guests. Strangely, the surface around the pool is large, sharp-edged pebbles which hurt your feet, so we left our sandals close to the pool. Excellent breakfast- huge range of quality food. Ate at the ala carte restaurant-- lovely food (and quite good service until you want the bill)-- worth a visit. Water was Italian and expensive. The shuttle to the beach is reliable and prompt on published schedule-- well-used so get there early to get a seat. The beach isn't that nice but it's clean and the water was lovely. Nice little bar on hole 9 of golf course. Bikes available to hire at hotel.

room, bathroom and wardrobe big enough and convenient, breakfast choise good but food not really good qualitiy and preparation carelessly, dishes often not really clean

room, bathroom and wardrobe big enough and convenient, breakfast choise good but food not really good qualitiy and preparation carelessly, dishes often not really clean

Vers dirty carpets everywhere. A Lot of People at the breakfast. NO space to sit. Also the Restaurant have Not enough space. No other Restaurants. ...

Vers dirty carpets everywhere. A Lot of People at the breakfast. NO space to sit. Also the Restaurant have Not enough space. No other Restaurants. ...

An enjoyable stay. Rooms spacious and comfortable . Good choice of food in the restaurant and lobby bar pleasant .

An enjoyable stay. Rooms spacious and comfortable . Good choice of food in the restaurant and lobby bar pleasant .

It is a nice quiet hotel, with spacious and comfortable rooms and a nice view. The only cons were the very weak WiFi, distant beach and cold water in the pool. If you plan to go to the beach make sure you ask at the reception for umbrella vouchers.

It is a nice quiet hotel, with spacious and comfortable rooms and a nice view. The only cons were the very weak WiFi, distant beach and cold water in the pool. If you plan to go to the beach make sure you ask at the reception for umbrella vouchers.

pleasant stay in Balchik area.

pleasant stay in Balchik area.

The hotel facilities were excellent, however as the hotel is remotely located, the nearest beach is a 15 minute drive away and getting to the nearest town is a 30 minute drive, so the use of cabs, etc are required. Staff attitude and customer service was generally quite poor, with the lack of a friendly smile or conversation, which was a disappointment considering the hotel facilities were of 5* standard

Beautiful hotel........a little remote....you need a car.

Beautiful hotel........a little remote....you need a car.

Was bad, I wated for an hour to get my confirmation from hotes.com

Was bad, I wated for an hour to get my confirmation from hotes.com

The hotel was great, it was in a quiet area but they had activities in the hotel. The beach was not close but they provided a shuttle. It's definitely a very good hotel. The bathroom was enormous and the room as well. Food was great! One minor thing when they have events sometimes they are fully booked for all the restaurants and you have to go for buffet dinner.