Nice rooms and very nice staff!

This hotel was nice and the staff was great. I didn’t receive my free bottle of wine. Maybe next time. Would stay again. Close to the ferry and in walking distance!

This hotel was nice and the staff was great. I didn’t receive my free bottle of wine. Maybe next time. Would stay again. Close to the ferry and in walking distance!

Very awesome service one of the best chilaquiles I have ever had great experience overall very clean and friendly staff

Very awesome service one of the best chilaquiles I have ever had great experience overall very clean and friendly staff

Got left in the cold literally, called for my shuttle, walked to the area and no shuttle was there, called back after waiting for 20 min in the freezing cold at 2am, then she sent the shuttle again, not friendly or welcoming at all on the phone or in person... was supposed to get a free early check in with my gold status with hotels.com which was not honored and I was charged $75, so if you have gold status don't think that the things listed as perks actually will be... so tried to get help from hotels.com and they called the hotel and the staff just hung up on them... how professional... difficult to get any help, called multiple times to front desk and no answer, it's a busy place with maybe not enough staff for good service... the service at the restaurant was very good though, very friendly and the shuttles going into town and the train station were efficient... the driver at night also wasn't very friendly didn't even get out to greet me or help with my bag... would never stay here again as I didn't feel very welcomed...

Got left in the cold literally, called for my shuttle, walked to the area and no shuttle was there, called back after waiting for 20 min in the freezing cold at 2am, then she sent the shuttle again, not friendly or welcoming at all on the phone or in person... was supposed to get a free early check in with my gold status with hotels.com which was not honored and I was charged $75, so if you have gold status don't think that the things listed as perks actually will be... so tried to get help from hotels.com and they called the hotel and the staff just hung up on them... how professional... difficult to get any help, called multiple times to front desk and no answer, it's a busy place with maybe not enough staff for good service... the service at the restaurant was very good though, very friendly and the shuttles going into town and the train station were efficient... the driver at night also wasn't very friendly didn't even get out to greet me or help with my bag... would never stay here again as I didn't feel very welcomed...

Really friendly staff, lovely pool and rooms with great air con. Clean and nice feel, quiet at night. 10 minute walk to the beach and 5 minutes to the town. Only complaint would be would be nice to have some umbrellas by the pool to provide more shade. Would definitely recommend

Really friendly staff, lovely pool and rooms with great air con. Clean and nice feel, quiet at night. 10 minute walk to the beach and 5 minutes to the town. Only complaint would be would be nice to have some umbrellas by the pool to provide more shade. Would definitely recommend

We really enjoyed our stay here and would highly recommend. Location is brilliant, just a 5 min walk from the ferry. The food at the hotel was really nice and you’re just around the corner from the Main Street. Staff were very friendly and helpful. They even offered us a bucket of ice for our wine (that we brought!). The pool was lovely - we spent the whole first day there. A good number of sun loungers and two outdoor beds to relax on. The bar service was brilliant too. The only negatives were that it was a little noisy - construction going on next door. We were only offered one room key and were told we would need to pay a 500mxn deposit for a second one. Also, the power/water cut out at random points during our stay. We would still highly recommend staying!

We really enjoyed our stay here and would highly recommend. Location is brilliant, just a 5 min walk from the ferry. The food at the hotel was really nice and you’re just around the corner from the Main Street. Staff were very friendly and helpful. They even offered us a bucket of ice for our wine (that we brought!). The pool was lovely - we spent the whole first day there. A good number of sun loungers and two outdoor beds to relax on. The bar service was brilliant too. The only negatives were that it was a little noisy - construction going on next door. We were only offered one room key and were told we would need to pay a 500mxn deposit for a second one. Also, the power/water cut out at random points during our stay. We would still highly recommend staying!

The actual hotel is fine. This is my 4th trip to the island but my first time staying at this property. Holbox always has an issue when it rains. The streets become muddy and there will be standing water in some places. However, Naj Casa had the whole street in front of the hotel full of disgusting water knee deep. We had two rooms booked. One for myself and my wife and one for my older father. His room did not have hot water. They attempted to fix it but could not. 4 days and no hot water. They offered to move him to a room on the second floor but we needed him on the first floor because he does not navigate stair well. Finally we lost power and water in the hotel. Losing power is always an issue on the island. However when it affects being able to flush a toilet it can really cause issues.

The actual hotel is fine. This is my 4th trip to the island but my first time staying at this property. Holbox always has an issue when it rains. The streets become muddy and there will be standing water in some places. However, Naj Casa had the whole street in front of the hotel full of disgusting water knee deep. We had two rooms booked. One for myself and my wife and one for my older father. His room did not have hot water. They attempted to fix it but could not. 4 days and no hot water. They offered to move him to a room on the second floor but we needed him on the first floor because he does not navigate stair well. Finally we lost power and water in the hotel. Losing power is always an issue on the island. However when it affects being able to flush a toilet it can really cause issues.

The location of the property was not ideal. It’s off the beaten path for travelers and wasn’t easy to get to after rain with flooded roads. The property is clean and well kept. The beds barely had more than a sheet on it and there was only 1 bottle of water provided which wasn’t enough for two people to have a glass and definitely wasn’t enough for coffee. The kitchenette was a nice feature in the room and the room was clean. Breakfast wasn’t until 8 and they wouldn’t provide anything earlier for us since we had to check out earlier than 8. Overall was not impressed. Will not be returning to this property.

The location of the property was not ideal. It’s off the beaten path for travelers and wasn’t easy to get to after rain with flooded roads. The property is clean and well kept. The beds barely had more than a sheet on it and there was only 1 bottle of water provided which wasn’t enough for two people to have a glass and definitely wasn’t enough for coffee. The kitchenette was a nice feature in the room and the room was clean. Breakfast wasn’t until 8 and they wouldn’t provide anything earlier for us since we had to check out earlier than 8. Overall was not impressed. Will not be returning to this property.

Naj Casa Hotel is a ok hotel. It is clean and it has all the necessities. However, the service is very poor. They dont really respond you when you text them. Also, one of the staff members (guy working in the morning), was very rude. I was almost afraid of asking him anything because he would never help me. He wouldnt even let me switch my beach towel until every 3. day depsite that it has been raining non stop. Basically he wouldnt help with anything even when I lost my credit card and tried to charge me extra for the hotelroom key. However, the two other staff members working there were really nice and helpfull. Also the cleaning service was super + also very nice! + the people working in the breakfast restaurant was also very.

Naj Casa Hotel is a ok hotel. It is clean and it has all the necessities. However, the service is very poor. They dont really respond you when you text them. Also, one of the staff members (guy working in the morning), was very rude. I was almost afraid of asking him anything because he would never help me. He wouldnt even let me switch my beach towel until every 3. day depsite that it has been raining non stop. Basically he wouldnt help with anything even when I lost my credit card and tried to charge me extra for the hotelroom key. However, the two other staff members working there were really nice and helpfull. Also the cleaning service was super + also very nice! + the people working in the breakfast restaurant was also very.

Amazing and highly recommended. Very clean. Conveniently local part way between the dock and the ocean. Able to walk to most places. Would absolutely return. All the staff were excellent.

Amazing and highly recommended. Very clean. Conveniently local part way between the dock and the ocean. Able to walk to most places. Would absolutely return. All the staff were excellent.

Nice

Excellent…however day hotel reception very bad but more than compensated by night reception

Excellent…however day hotel reception very bad but more than compensated by night reception

Nearby streets full of garbage and completely flooded. Not even local ATV “taxis” dared to pass through. The hotel was very nice and clean, it’s such a pitty that the entire town is littered with garbage. I believe hotel owners and restaurants should take action over this, as it’s a terrible experience for visitors to sort your way through trash and mud-water

Nearby streets full of garbage and completely flooded. Not even local ATV “taxis” dared to pass through. The hotel was very nice and clean, it’s such a pitty that the entire town is littered with garbage. I believe hotel owners and restaurants should take action over this, as it’s a terrible experience for visitors to sort your way through trash and mud-water

We really enjoyed our stay. The room was clean, spacious well designed. The only things we would change are: 1) lower / no / at least other Music in the pool area. The Music was loud and completely misplaced genre wise. 2) up the quality of the breakfast Thanks for a lovely stay though.

We really enjoyed our stay. The room was clean, spacious well designed. The only things we would change are: 1) lower / no / at least other Music in the pool area. The Music was loud and completely misplaced genre wise. 2) up the quality of the breakfast Thanks for a lovely stay though.

All streets flooded, hard to get to the hotel and downtown

All streets flooded, hard to get to the hotel and downtown

Beautiful stay with my family we rent 2 rooms so clean very nice room as my brother recommend it he was a week before me i love the breakfast they cooked at the moment love the pool just a few minutes walking at the restaurants and bars and 5 min to the ferry bad thing i couldn’t stay for the 2 year anniversary they were cooking lobster 😢but see you next year for sure! And thanks for my wine! Love to stay there 😍🙏

Beautiful stay with my family we rent 2 rooms so clean very nice room as my brother recommend it he was a week before me i love the breakfast they cooked at the moment love the pool just a few minutes walking at the restaurants and bars and 5 min to the ferry bad thing i couldn’t stay for the 2 year anniversary they were cooking lobster 😢but see you next year for sure! And thanks for my wine! Love to stay there 😍🙏

Great small hotel. Staff were very nice. Breakfast was delicious! Bathrooms could be cleaner. But overall this is a great place to stay on Holbox. Convenient to everything. You can walk all over.

Great small hotel. Staff were very nice. Breakfast was delicious! Bathrooms could be cleaner. But overall this is a great place to stay on Holbox. Convenient to everything. You can walk all over.