Still awaiting a Refund

Still awaiting a Refund

We had so much fun taking the free game room and pool area. This hotel accepts pets and my kids got to meet so many dogs!! 10/10 this will be our Topeka hotel every 2 months when we visit!!!

We had an amazing stay! Very clean, friendly people, & comfortable bed!! Will definitely be back!

We had so much fun taking the free game room and pool area. This hotel accepts pets and my kids got to meet so many dogs!! 10/10 this will be our Topeka hotel every 2 months when we visit!!!

We had an amazing stay! Very clean, friendly people, & comfortable bed!! Will definitely be back!

We arrived to only one of two elevators working for four floors. When we woke up the next day, we took the elevator down to breakfast, but then saw the out of order sign on both elevators when ready to take our coffee up. Front desk said both were out of order til Monday so we should take the stairs. Front desk boy said the sports team girls staying there had jumped in the elevator throwing it off track. Stairwell was 90 degrees because they left the heater on. Hauled luggage down four flights in 90 degrees. Went back to front desk to tell them of heat. For grins, checked elevator again. When we pushed the button, it came down. When we questioned the front desk, he said he guessed they hadn't turned off the power. Told him we felt as though they lied to us and we would like a credit for part of the room for our troubles. He said that since we booked on hotels.com that the most they "may" do is 15%. The manager wouldn't show his face. I let him know I was a Hilton Honors member, but he didn't care. Shocked at how badly we were treated from a hotel with such a high rating on hotels.com. Don't stay here. They have credited nothing. Clearly they don't want to make it right.

We arrived to only one of two elevators working for four floors. When we woke up the next day, we took the elevator down to breakfast, but then saw the out of order sign on both elevators when ready to take our coffee up. Front desk said both were out of order til Monday so we should take the stairs. Front desk boy said the sports team girls staying there had jumped in the elevator throwing it off track. Stairwell was 90 degrees because they left the heater on. Hauled luggage down four flights in 90 degrees. Went back to front desk to tell them of heat. For grins, checked elevator again. When we pushed the button, it came down. When we questioned the front desk, he said he guessed they hadn't turned off the power. Told him we felt as though they lied to us and we would like a credit for part of the room for our troubles. He said that since we booked on hotels.com that the most they "may" do is 15%. The manager wouldn't show his face. I let him know I was a Hilton Honors member, but he didn't care. Shocked at how badly we were treated from a hotel with such a high rating on hotels.com. Don't stay here. They have credited nothing. Clearly they don't want to make it right.