This could be a super boutique hotel & is in an excellent location but it's a little tired and is in need of some TLC. The windows in the room were in a poor state, the bathroom window was missing it's handle so was always open, the bedroom window had a handle but was very difficult to close because the window frame was bent.. not a major problem in terms of safety given we were on the 5th floor but does mean the air-con never really works properly. The electronic keys for the bedroom sometimes took many attempts to unlock the door & despite changing the keys 3 times things never really improved. Breakfast was good, the pancakes were soft and fluffy and the arepa stuffed with egg was good too. It was just a little unusual that despite being told breakfast ran until 10, that we essentially found the breakfast area closed at 9:30... they were good enough to reopen and make some more of the delicious pancakes though!

Great location and value.

Service was great. However the condition of the hotel room was appalling: windows were impossible to close, TV was constantly frozen, and overall felt very run-down...

Service was great. However the condition of the hotel room was appalling: windows were impossible to close, TV was constantly frozen, and overall felt very run-down...

it was an overall good stay , the only official complaint that i have is that one of the check in associates charged me a whole night for an extra guest that was staying only the overnight in my room , the amount was a few dollars short from a room price , and eventhough i thougt the amount was ridiculous , i paid it , next time be more concious about the amount you charge for an extra guest , thank you .

it was an overall good stay , the only official complaint that i have is that one of the check in associates charged me a whole night for an extra guest that was staying only the overnight in my room , the amount was a few dollars short from a room price , and eventhough i thougt the amount was ridiculous , i paid it , next time be more concious about the amount you charge for an extra guest , thank you .

This property is at center of where you want to walk. The issue with this property is that the rooms are small and the ac don’t cool and Cartagena is super hot ! Besides that is good. The employees are humble and super attentive and are very helpful if you need help going around.

This property is at center of where you want to walk. The issue with this property is that the rooms are small and the ac don’t cool and Cartagena is super hot ! Besides that is good. The employees are humble and super attentive and are very helpful if you need help going around.