Personnel was super polite and very helpful every Time. Congrats!

Had a wonderful stay

pretty cool

Had a wonderful stay

We rented a room with 2 queen beds and a pullout for 5 people, one of them was my grandma who uses a stroller. I had called the hotel to let them know we'd be there late, about my grandma's needs and to make sure there was a pullout because we would be using it. They assured us all the rooms were very spacious. My parents got there before me, so I wasn't there to make sure all the notes I called about were fulfilled. Turns out the hotel gave us the very last room, furthest away from the elevators. That was already bad because my 85-yo grandma had to walk down maybe 20-25 rooms down to the end of the hall and around, but when I finally got there about an hour later, there was no linen for the pullout. I called down for the linen and they said we had to come get it. The didn't have pillows, and said we had to use the ones on the formal beds. The attendant did go hunting for one and gave me one, but I had to wait longer. All I got was fitted sheet, flat sheet, and a thin blanket, then the one pillow. When when we pulled out the pullout, the mattress was stained with something that looked like dried blood. It was close to midnight and I didn't feel like fighting, plus everyone else was already settled in and in pjs, and with knowing there were no more rooms, what was the point if they wouldn't even have anything available to move us to? I got comfy and tried to make myself some tea to relax, only to find out the coffee maker was dirty, with old coffee grinds. Not top notch.

We rented a room with 2 queen beds and a pullout for 5 people, one of them was my grandma who uses a stroller. I had called the hotel to let them know we'd be there late, about my grandma's needs and to make sure there was a pullout because we would be using it. They assured us all the rooms were very spacious. My parents got there before me, so I wasn't there to make sure all the notes I called about were fulfilled. Turns out the hotel gave us the very last room, furthest away from the elevators. That was already bad because my 85-yo grandma had to walk down maybe 20-25 rooms down to the end of the hall and around, but when I finally got there about an hour later, there was no linen for the pullout. I called down for the linen and they said we had to come get it. The didn't have pillows, and said we had to use the ones on the formal beds. The attendant did go hunting for one and gave me one, but I had to wait longer. All I got was fitted sheet, flat sheet, and a thin blanket, then the one pillow. When when we pulled out the pullout, the mattress was stained with something that looked like dried blood. It was close to midnight and I didn't feel like fighting, plus everyone else was already settled in and in pjs, and with knowing there were no more rooms, what was the point if they wouldn't even have anything available to move us to? I got comfy and tried to make myself some tea to relax, only to find out the coffee maker was dirty, with old coffee grinds. Not top notch.

Friendly staff, could use renovations and a bigger pool

Customer service was over the top.

Customer service was over the top.

Friendly staff, could use renovations and a bigger pool

It was just what we needed

It was just what we needed

The staff was great

The staff was great

Comfortable stay.

Comfortable stay.

So I accidentally booked a king bedroom and needed two queens, manager was quick to help me change it and get it fixed I appreciated that so much because they didn’t charge me for it either but overall the hotel is old and it smells like moth balls on the 4th floor. Breakfast was fabulous tho lots of fruit and a verity of food.

So I accidentally booked a king bedroom and needed two queens, manager was quick to help me change it and get it fixed I appreciated that so much because they didn’t charge me for it either but overall the hotel is old and it smells like moth balls on the 4th floor. Breakfast was fabulous tho lots of fruit and a verity of food.

Paid $200 for a room. With no air conditioner. Would not refund my money only thing was offering me a smaller room for the same price

Really enjoyed our three night stay here no issues with anything staff was awesome will definitely stay here again.

Paid $200 for a room. With no air conditioner. Would not refund my money only thing was offering me a smaller room for the same price

Really enjoyed our three night stay here no issues with anything staff was awesome will definitely stay here again.

My stay was awesome and the staff did everything in their power to ensure my stay was pleasant... Breakfast was great the laundry room was complimentary and the room was clean and comfy... Will definitely return...

My stay was awesome and the staff did everything in their power to ensure my stay was pleasant... Breakfast was great the laundry room was complimentary and the room was clean and comfy... Will definitely return...

Clean and nice rooms. Will stay in these again

Clean and nice rooms. Will stay in these again

Room was big and spacious. Had a full kitchen which was nice for a family trip. Furniture could use a little upgrade, but overall it was a nice stay.

Room was big and spacious. Had a full kitchen which was nice for a family trip. Furniture could use a little upgrade, but overall it was a nice stay.

Property was quiet and clean. Staff was nice. We came to El Paso for shopping so we liked that it was close to the Cielo Vista Mall. Walmart and several other stores and restaurants were close by as well. We had a double bed suite and the room was a good size for 5 of us. Breakfast was great with several options including scrambled eggs, omelets, bacon or sausage, diced potatoes, fesh fruit and yogurt, cereals and bagels. The outdoor pool and spa were clean and there is a spacious seating area outside with grills. The only three minor downsides were the TV signal was spotty so we couldn't really watch TV, the wifi is slow, and the AC thermostat in our room didn’t seem to work properly so the room would either get too cold or too hot unless you manually adjusted the temp. Those were minor inconveniences though. Otherwise our stay was great.

Overall stay wasnt that great. For being a suite I would expected more. Rooms only haf two shower towels. I found a pair of dirty underwears under one of the beds. The worse part was the staff. Everyone was not friendly at all.

Property was quiet and clean. Staff was nice. We came to El Paso for shopping so we liked that it was close to the Cielo Vista Mall. Walmart and several other stores and restaurants were close by as well. We had a double bed suite and the room was a good size for 5 of us. Breakfast was great with several options including scrambled eggs, omelets, bacon or sausage, diced potatoes, fesh fruit and yogurt, cereals and bagels. The outdoor pool and spa were clean and there is a spacious seating area outside with grills. The only three minor downsides were the TV signal was spotty so we couldn't really watch TV, the wifi is slow, and the AC thermostat in our room didn’t seem to work properly so the room would either get too cold or too hot unless you manually adjusted the temp. Those were minor inconveniences though. Otherwise our stay was great.

Overall stay wasnt that great. For being a suite I would expected more. Rooms only haf two shower towels. I found a pair of dirty underwears under one of the beds. The worse part was the staff. Everyone was not friendly at all.