Great hotel and lots of fun activities for the kids. Good food options. Courteous staff.

Great hotel and lots of fun activities for the kids. Good food options. Courteous staff.

Beautiful hotel, friendly people and good restaurants.

Beautiful hotel, friendly people and good restaurants.

The property was beautiful and the help was amazing. The food areas are a hit and miss.

The property was beautiful and the help was amazing. The food areas are a hit and miss.

Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.

Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.

The room wasn’t clean properly and very old

The room wasn’t clean properly and very old

Family friendly. Kids loved the ice cream parlor. Pools were great. The Waterpark was the best attraction for kids. Quality of food on the family side of resort was just ok. Was not impressed with the food.

Family friendly. Kids loved the ice cream parlor. Pools were great. The Waterpark was the best attraction for kids. Quality of food on the family side of resort was just ok. Was not impressed with the food.

Splendid resort

Splendid resort

Pros: The hotel was clean , room updated , clean with good AC . Staff nice and helpful . Beautiful beach access . Plenty of pool space with some rooms direct balcony access directly in the pool . The family section has a water park for kids . When you book make sure you chose the right package - adults only or family - it is not clearly specified in the Expedia listing - However, the cons are : buffet food hit or miss - usually dinner pretty limited and not great tasting . Breakfast and lunch decent . Absolutely impossible to book other restaurants for larger than 4 people until after 930 PM . At check in they are trying to sell “ concierge “ service to assist with booking restaurant reservations and other small perks but definitely not worth the price . Is almost like they are intentionally make it so difficult to book on your own so they can force you into getting concierge package . The entertainment in the adult side VERY limited . One bar with karaoke and that’s about it . One night they had a “ Mexican celebration “ event with good food and entertainment but otherwise pretty boring at night .

Pros: The hotel was clean , room updated , clean with good AC . Staff nice and helpful . Beautiful beach access . Plenty of pool space with some rooms direct balcony access directly in the pool . The family section has a water park for kids . When you book make sure you chose the right package - adults only or family - it is not clearly specified in the Expedia listing - However, the cons are : buffet food hit or miss - usually dinner pretty limited and not great tasting . Breakfast and lunch decent . Absolutely impossible to book other restaurants for larger than 4 people until after 930 PM . At check in they are trying to sell “ concierge “ service to assist with booking restaurant reservations and other small perks but definitely not worth the price . Is almost like they are intentionally make it so difficult to book on your own so they can force you into getting concierge package . The entertainment in the adult side VERY limited . One bar with karaoke and that’s about it . One night they had a “ Mexican celebration “ event with good food and entertainment but otherwise pretty boring at night .

Grounds are beautiful. Staff is friendly and eager to help. Could be cleaner. Food quality at restaurants sub par. Buffet was better.

Grounds are beautiful. Staff is friendly and eager to help. Could be cleaner. Food quality at restaurants sub par. Buffet was better.

Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.

Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.

Loved everything! Everyone so caring and nice making the experience enjoyable

Loved everything! Everyone so caring and nice making the experience enjoyable

Excellent food choices. Something for everyone. Water Park for kids and kids club tip the scales as one of the top choices for children’s activities.

Excellent food choices. Something for everyone. Water Park for kids and kids club tip the scales as one of the top choices for children’s activities.

Ive been to different parts of Mexico many times over the last 15 years, but out of all the resorts Ive stayed at over those years this is probably the worst. The hotel itself is okay, the layout of the hotel is TERRIBLE! It's like a damn maze. You would think they would have more signage around the property guiding the guests on where restaurants and bars are and how to get to different rooms. I felt like I walked miles just because I couldn't find places. One night I had to go get medicine from a family members room and I texted them that I'll come to their room to get it, well 20 minutes later I gave up. The food here was the WORST out of any other resort/hotel we have stayed at. When you go on a vacation you look forward to food and drinks, this place missed on both! The staff wasn't bad, most of them were nice. I just feel like for what I paid I didn't get my moneys worth, I would not recommend this place to anyone.

Ive been to different parts of Mexico many times over the last 15 years, but out of all the resorts Ive stayed at over those years this is probably the worst. The hotel itself is okay, the layout of the hotel is TERRIBLE! It's like a damn maze. You would think they would have more signage around the property guiding the guests on where restaurants and bars are and how to get to different rooms. I felt like I walked miles just because I couldn't find places. One night I had to go get medicine from a family members room and I texted them that I'll come to their room to get it, well 20 minutes later I gave up. The food here was the WORST out of any other resort/hotel we have stayed at. When you go on a vacation you look forward to food and drinks, this place missed on both! The staff wasn't bad, most of them were nice. I just feel like for what I paid I didn't get my moneys worth, I would not recommend this place to anyone.

Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.

Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.

The stay here was great will definitely come back

I liked the property. The dining options were limited even for being there for a week though.

The stay here was great will definitely come back

I liked the property. The dining options were limited even for being there for a week though.