Not worth of 5 star

Excellent hotel well located near the metro. No bar but the country club minutes walk away is good. Pool with 4 sun beds is a nice option.

Excellent hotel well located near the metro. No bar but the country club minutes walk away is good. Pool with 4 sun beds is a nice option.

The stay was great - it’s our sons favorite so we celebrated his birthday there. Everything was great but the front desk was very rude when we were checking in. Other than that our experience was fabulous.

The stay was great - it’s our sons favorite so we celebrated his birthday there. Everything was great but the front desk was very rude when we were checking in. Other than that our experience was fabulous.

Very poor service .no responsibility to the staff to provide information and not even getting back to the queries on the ask

Very poor service .no responsibility to the staff to provide information and not even getting back to the queries on the ask

The minibar (refrigerator) was not working since the 2nd day. The issue was reported by phone, but nothing was done, then we reported it personally at reception, still n nothing done. The problem was fixed only when we reported the issue to the manager.

The minibar (refrigerator) was not working since the 2nd day. The issue was reported by phone, but nothing was done, then we reported it personally at reception, still n nothing done. The problem was fixed only when we reported the issue to the manager.

Everything was good

Everything was good

There was thumping noise in the room till midnight on all 3 nights I stayed here. The hotel staff first said it’s from the banquet hall, then they changed their stance and said it’s from a INOX theatre right behind the hotel. It was apparent they cannot do anything about it. So if you want to have a quite room and wish to sleep before the INOX has had its run till midnight, look for some place else. If putting up with a rumbling sound reverberating through the building is something that you like, this place has plenty of it.

There was thumping noise in the room till midnight on all 3 nights I stayed here. The hotel staff first said it’s from the banquet hall, then they changed their stance and said it’s from a INOX theatre right behind the hotel. It was apparent they cannot do anything about it. So if you want to have a quite room and wish to sleep before the INOX has had its run till midnight, look for some place else. If putting up with a rumbling sound reverberating through the building is something that you like, this place has plenty of it.

Novotel Vizag is a great modern hotel. Rooms were clean and staff was fantastic. Special. Shout out to the front desk manager who was very accommodating to all our needs. Even though a very busy hotel, when staff remembers your name, you always feel special. Second shout out to the dining room manager who had an amazing and contagious smile at all times. Ask her to tell you about her hometown Darjaleen, famous for its tea and she beams with pride. Will definetly stay again.

Novotel Vizag is a great modern hotel. Rooms were clean and staff was fantastic. Special. Shout out to the front desk manager who was very accommodating to all our needs. Even though a very busy hotel, when staff remembers your name, you always feel special. Second shout out to the dining room manager who had an amazing and contagious smile at all times. Ask her to tell you about her hometown Darjaleen, famous for its tea and she beams with pride. Will definetly stay again.

Worst experience; stay away from this unclean, rude behaving staff hotel.

Worst experience; stay away from this unclean, rude behaving staff hotel.

We enjoyed our stay. The dinner at the roof top pan Asian restaurant was excellent. The staff was friendly and helped us all along the way.

We enjoyed our stay. The dinner at the roof top pan Asian restaurant was excellent. The staff was friendly and helped us all along the way.

Very disappointing. Some of the amenities were closed . Like the terrace restaurant for renovation. the pool is not only for hotel guests but open for public who visit the restaurant.

Very disappointing. Some of the amenities were closed . Like the terrace restaurant for renovation. the pool is not only for hotel guests but open for public who visit the restaurant.

Extremely dirty, noisy in the room day and night, broken fixture like clogged sinks, electrical plug points not working, very very disappointing

Extremely dirty, noisy in the room day and night, broken fixture like clogged sinks, electrical plug points not working, very very disappointing

I was extremely disappointed with the cleanliness and of the room. I found that room was not cleaned before checkin and found multiple stain marks Kn floor shoes prints also found trash under bed. The checkin was terrible, hotel staff has no information and very less trained to handle customer requirements.

I was extremely disappointed with the cleanliness and of the room. I found that room was not cleaned before checkin and found multiple stain marks Kn floor shoes prints also found trash under bed. The checkin was terrible, hotel staff has no information and very less trained to handle customer requirements.

The terrible smell from the drainage and customer service is so poor

The terrible smell from the drainage and customer service is so poor

Beach view

Beach view

I love the location and ambience. Liked room and it’s amenities. Food was good. Only 2 issues, (1) Electrical switches is little confusing. Ex: Bathroom light switches are located somewhere else. Recommend to mark (sign) to locate the exact one (2) Servers on the terrace restaurant are very slow. Taking too much time to deliver food. Also faced an issue while checking out (Kailas). He is not much knowledgeable. Took almost 30 minutes to figure out an issue with payment. Recommend to place someone who is more knowledgeable and more active one. But overall Novotel is best

Not good room allotted

On the first day, there was a dead fish swimming with me in the pool. No staff is around the pool to notice the dead fish and it took them time to react to mark the pool closed for maintenance. The handicap/ family toilet health faucet was cut and broken. I took my son and was unable to clean him. I then took him to the make toilet and the flush knob was broken. This was fixed temporarily by the cleaner and the next day i found it broken again. The in room dining were just not ready to serve my water in glass bottles as were available in the dining area. Took me a lot of arguments to get it done. The front desk have complementary golf at the EastPoint golf club. It took them 12 hours and repeated reminders to give me a letter to take with me to the golf club, which i was told was completely free. OH NO!!! It is not free and they dont know of any agreement. Upon calling the front desk they now tell me only Entry is free, WHILE THERE IS NO ENTRY FEE. The managers are just clueless. its a worst place to stay... though the building and view is good, the staff are clueless. There is no shower facility near the swimming pool... they have to walk on floor (slipping and falling health risk) to a rest room which was stinking the first day... then walk back on the wet floor. I have given them feedback to place a mat and hope they'll act on it before disaster srtikes someone.